Brian Hastmann
Brian Hastmann at Koons White Marsh Chevrolet

Brian Hastmann

Service Lane Manager

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.9
128 Reviews

Brian has been in the automotive industry since 1993 and at Koons since 2004. Brian is a GM Certified Service Advisor and a GM Mark of Excellence Award winner. What he loves about his job is everyday he gets to meet new people and have new challenges that keep him on his toes making each day a new adventure.

Dealership Experience

21 yrs, 8 mos

Industry Experience

21 yrs, 8 mos

Languages Spoken

English English

4.9

128 Reviews

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128 Reviews of Brian Hastmann

April 22, 2026

Dealership Rating
Employee Rating

They always handle your vehicle with care. They communicate with you. The employees truly care. It truly is about the customers. More

by preemiebaby05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2026

Koons White Marsh Chevrolet responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

April 14, 2026

Dealership Rating
Employee Rating

Great customer service and very transparent with progress of service. Very willing to answer questions More

by rdegori1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2026

Koons White Marsh Chevrolet responded

Hi rdegori1972, thanks so much for rating us so high! Be safe on the road!

April 07, 2026

Dealership Rating
Employee Rating

They have always been up front with you as far as time line and prices so far More

by fishingbkds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2026

Koons White Marsh Chevrolet responded

Hi fishingbkds, thanks so much for rating us so high! Be safe on the road!

April 07, 2026

Dealership Rating
Employee Rating

I have always received great service dealing with Koons White Marsh service department. I travel from Anne Arundel County for service and would prefer to leave vehicle but always have to wait. More

by CountJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 02, 2026

Dealership Rating
Employee Rating

Koons White Marsh Chevrolet is not only the best dealership but also has the best vehicle service. Koons has the best personnel: professional, very courteous, efficient, accommodating. Koons has mor More

by atdavis0404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Chernault

Apr 05, 2026

Koons White Marsh Chevrolet responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

March 30, 2026

Dealership Rating

I have been using Koons White Marsh since 2004 and their customer service has been excellent. I would also add that their vetting process is excellent, as I recently had the opportunity to work with their More

by fuutures
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshey - Service Adviser & Bill the shuttle Driver

Apr 01, 2026

Koons White Marsh Chevrolet responded

fuutures, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

March 29, 2026

Dealership Rating
Employee Rating

I have been waiting since March 10th for a part to come in. Usually Im pleased with the services, but I have never had to wait weeks for service. More

by hurttsogood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 16, 2026

Dealership Rating
Employee Rating

The service was amazing! Everyone was so friendly and kind! The waiting room is comfortable and service was quick! More

by terry.gover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2026

Koons White Marsh Chevrolet responded

Thanks for the great rating! We are always happy to help!

March 13, 2026

Dealership Rating
Employee Rating

Prompt efficient service. They scheduled us quickly, effectively diagnosed the issue, and repaired the problem the same day. More

by jsnappjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2026

Koons White Marsh Chevrolet responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

March 10, 2026

Dealership Rating
Employee Rating

Great communication and good customer service. A mistake in the scheduling was made and they still made it work. Also stayed true to the wait time More

by adarin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 18, 2026

Koons White Marsh Chevrolet responded

Thanks for the great rating! We are always happy to help!

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