Koons White Marsh Chevrolet

Don't ever go there. I had the worse experience at Koons. First they put me into a car that I hate. after the second day of having telling my sales guy that I hate it, the I had the worse experience at Koons. First they put me into a car that I hate. after the second day of having telling my sales guy that I hate it, they say there is nothing he can do. So much for that "7 day guarantee". So I gave it a month, still hating the car I called my sales guy saying that I got a promotion at work and really want to get me into something I love! Well once again, their saying there is nothing they can do. Come to find out, they not only lied about my income to the bank and not tell me but also snuck in a warranty in my contract when I told them I did not want it there. I contacted the director of Koons,Sherry and she said they would do whatever to make me happy, and to come up and speak with the manger Nick since she wasn't going to be there. I go there and they basically push me out the door. Obviously they don't know what they're doing nor care about their customers, they just want that sale and nothing else. It's ridiculous and sad. My whole family has came there and bought over a handful of cars. I truly lost my faith with Koons and will make sure my family, friends & I never return. And I hope if you're smart you will do the same! Signed very disappointed customer aka Chelsea Palmerino. More

Great dealership Great experience for our purchase for the third time! This will be our 3rd Tahoe purchased from Tim and yet another great experience. Thanks Tim Great experience for our purchase for the third time! This will be our 3rd Tahoe purchased from Tim and yet another great experience. Thanks Tim More

An internet purchase that went great. I live in another state, but was very particular about the used car I was searching for. After an online search, I found it at this Koons location, a I live in another state, but was very particular about the used car I was searching for. After an online search, I found it at this Koons location, and salesman Eric King was quick to respond to all my questions and requests for photos. When it came time to close the deal, Nick T. made the right tweaks, and was very helpful afterwards. Lastly, Janene Webster kept me informed throughout the wait for my documentation to arrive. I was quite nervous buying a car sight-unseen, but this team did everything I needed to get it done right ! More

Disgusting Customer Service Referred here by "Auto Credit Express". Had a appointment with "Nick", but was handed off to a horrible salesman, "Rodney". Rodney took a photo copy o Referred here by "Auto Credit Express". Had a appointment with "Nick", but was handed off to a horrible salesman, "Rodney". Rodney took a photo copy of my license and we waited for the appraisal of my vehicle. A few moments later, Rodney comes back and puts my keys in my face, I was sitting and tells me, "I can't help you bro"...I thought he was kidding, due to his lack of professionalism and courtesy. So I said, "oooook...why not?". He told me I owed too much on my car and I was so disgusted...I walked out. Little did he know that I had $8300 to put down on it. So I went across the street to CarMax and drove away with a brand new 2015 Nissan Sentra. Keep up the good work Rodney...BRO!!! More

Took the time to find my parents the right car! I took my parents to Koons in White Marsh last week. Their car was totalled in an accident, and they needed a car fast. We worked with Candice Frisb I took my parents to Koons in White Marsh last week. Their car was totalled in an accident, and they needed a car fast. We worked with Candice Frisby. What a great experience! My parents are in their 70's and were really unsure of what they wanted. They were also working with a budget. Candice showed such patience and empathy while working with my parents. She wasn't pushy and made them and me feel super comfortable. Jerry, the sales manager also did an excellent working with my parents. Everyone in the dealership was friendly. My parents left the dealership with a car that was the right fit for them. I can't say enough about Candice's professionalism and the wonderful way she interacted with my parents (and myself)----TOP NOTCH!!!!!! :) More

Promises A benchmark for any organization is the keeping of their promises. In all my experiences thus far, Koons has under-promised and over-delivered. In eac A benchmark for any organization is the keeping of their promises. In all my experiences thus far, Koons has under-promised and over-delivered. In each case, they have provided more/better service than was expected! More