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Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
199 Reviews

199 Reviews of Koons White Marsh Chevrolet - Service Center

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August 08, 2018

Great service and honesty!! Recently had my Chevy HHR serviced for a strange noise. I was greeted by Brian Hastmann, who made me feel right at ease that he would help figure out More

by Jcorridon1104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2018

Always exceptional service I have been dealing with Brian for serveral years for both my vehicles. With every evaluation, Brian goes above and beyond to explain, in detail, wha More

by TaraW1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Cowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Taliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Burkhardt@koons.com
March 16, 2018

Feel I was over-charged for a problem they missed. In April of 2017 I took my car (2013 Hyundai I purchased from them) in because my AC was blowing warm air. If it had been a repair covered by the warr More

by mark23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure
February 23, 2018

Lack Integrity- bad experience, take your vehicle elswhere I had my older Chevy serviced at Koons and I was told after paying the fee for its repair, that the car could not shift gears and was "not drive-able" More

by chris422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Lauren, Dan
August 18, 2017

Horrible service, horrible employees On August 17, 2017 I had the worst experience at the Koons Whitemarsh Chevy dealership. The staff was completely disrespectful and lacked empathy towa More

by ChargedUp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Burkhardt
June 11, 2017

Tire & battery warranty BS Went in for tire warranty paid for tire balancing & rotation & when I picked up my car a week later my Battery that had been replaced by warranty less More

by WILL NEVER RETURN 2 KOONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do Not remember
June 07, 2017

Koons Chevrolet Whitenarsh Absolutely the Best Dealership! Absolutely A1, top notch, 10 stars in both sales and service. This dealership should be used as a model. Friendly, honest, professional and very custo More

by Lisa2016camaroSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
May 28, 2017

Thank you The staff was great & very helpful , everyone was friendly I'm really glad I came here ,& Chris did an amazing job I was in and out, thanks for everyt More

by Raquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
February 21, 2017

Never go anywhere else I purchased my vehicle there and have all my work done there too. Very professional and awesome staff. Loved my adviser Eric and he explained everythi More

by Dhastmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hastmann
Mar 19, 2017 -

Koons White Marsh Chevrolet responded

Thanks for the review!

February 20, 2017

Great experience The service team were very knowledgeable and friendly. I felt like I received a good deal on my tires. I'm very happy with Eric Hastmann's professiona More

by Michaloski3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Hastmann
Mar 19, 2017 -

Koons White Marsh Chevrolet responded

Thanks for the review!

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