Koons Woodbridge Hyundai

It was pleasant & I enjoyed it mostly because Rob was my go to person. He was respectful & walked me through what had to be done & I felt comfortable that my car was well cared for. I’ll ask for Rob on my go to person. He was respectful & walked me through what had to be done & I felt comfortable that my car was well cared for. I’ll ask for Rob on my next visit. More

The dealership was so friendly and organized very helpful especially Daniel. He helped us find the right car we were looking for. Daniel was extraordinary salesman. That was our 4th dealership. We just love especially Daniel. He helped us find the right car we were looking for. Daniel was extraordinary salesman. That was our 4th dealership. We just love our car, thanks to Daniel whom listened to us regarding what we were looking for. Donna and Pete. More

I recently bought a 2025 Hyundai Santa Fe from Koons of Woodbridge. I made my deal over the phone and it was one of the best car buying experiences I have ever had. Everyone that I encountered was courteou Woodbridge. I made my deal over the phone and it was one of the best car buying experiences I have ever had. Everyone that I encountered was courteous and professional. No games, everything was exactly as had been agreed upon. Our sales rep, Mohammad, was exceptional. He really knew the Santa Fe and gave us the best overview of our vehicle's functions and features of any vehicle purchase we have made. I will easily buy from Koons of Woodbridge again, and will recommend them to family and friends. More

Robert my service has always done an exceptional job providing repair service for my vehicles. He is very tentative to the needs of his customers. Communication with me has always been a high priority providing repair service for my vehicles. He is very tentative to the needs of his customers. Communication with me has always been a high priority for him. Koons is the dearship in the DMV I trust to service my vehicle and Robert is my service tech. More

I recommend to avoid Koons. They have no interest in trying to see that your paperwork is send off in a timely manner. They won't answer phone calls or e-mails, unless it is a They have no interest in trying to see that your paperwork is send off in a timely manner. They won't answer phone calls or e-mails, unless it is a salesman looking for their next commission, which is I understand. I would buy from any other private party or dealership because this Woodbridge Hyundai dealership has no customer service and no manager who will clean up their sloppy follow-up and you will regret buying from them. I expect we may have to take them to court to get them to actually follow up. Will speak with a lawyer next week. More

Wonderful buying experience with Fredo Romero. I drove from Fredericksburg VA just to work with him. He's a problem solver with great customer service skills! He was quick AND efficient, seeing I drove from Fredericksburg VA just to work with him. He's a problem solver with great customer service skills! He was quick AND efficient, seeing as how I didn't walk into the dealership on a "FRIDAY" night until 745pm and they closed at 900pm. He was patient, listened to what I wanted and absolutely delivered. Going above and beyond is what great salesmanship is all about. Great job Fredo and keep it up! More

Everyone I talked to seemed like they wanted to be helpful if they could help in any way. helpful if they could help in any way. More

These xxxxxxxx suck. If i could give them '0' stars i would. They're untrustworthy and literally lie to their customers. DO NOT SHOP HERE. The salesman LLOYD JOHNSO If i could give them '0' stars i would. They're untrustworthy and literally lie to their customers. DO NOT SHOP HERE. The salesman LLOYD JOHNSON lied to me and his word twisting sales manager backed him up. When i purchased a used 2023 Santa Fe, the salesman LLOYD JOHNSON, told me that the oil changes would be transferable to any dealership for 3/36000 miles. He specifically told me that the oil changes would be taken care of at any dealership. So finally when i'm at my local Hyundai Dealership in Bowie, MD, they tell me that the oil change service is not covered. So i call LLOYD JOHNSON, and he agreed to send me a money order to cover the oil change. Well now, i need my second oil change done and LLOYD JOHNSON won't even return my text or phone call. THEY'RE NOT GOING TO COVER MY OIL CHANGE for 3yrs/36000 miles. And his sales manager KEITH, is just a waste of time. They are the reason why car dealerships have a bad name. DON'T BUY FROM KOONS WOODBRIDGE HYUNDAI. THEY WILL LIE to you just to make a sale. SCAMMERS ! STAY AWAY ! Lastly, i'll be reporting them to the BBB to see if they can offer me some kind of remedy. Stay tuned. More

I took my 2024 Hyundai Sonata for service, and just 1,500 miles later, the splash shield fell off on the highway — it had no screws or clips at all. Clearly a bad installation, not road damage. When I ret miles later, the splash shield fell off on the highway — it had no screws or clips at all. Clearly a bad installation, not road damage. When I returned, Service Advisor Zach refused responsibility, just blaming the mileage. That’s no excuse — a properly installed shield should never fall off. Also reported a horn issue — they ordered the part, called me in, and then claimed it had to be ordered again. When I said this is unacceptable, Service Director Jeremy Gigogne responded, “Why are you coming here then?” — instead of fixing the issue. This place is dishonest, with poor customer service, careless mechanics, and zero accountability. They left me to deal with the damage and cost. Please avoid this dealership. I’ll be filing complaints with Hyundai Corporate and NHTSA. More