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LaFontaine Chrysler Dodge Jeep Ram FIAT of Lansing
Lansing, MI
777 Reviews
The LaFontaine family’s heritage selling cars dates back over 40 years. We are proud to say we are still family-owned and dedicated to bringing “The Family Deal” to communities all over Michigan. LaFontaine Chrysler Dodge Jeep RAM FIAT Lansing joined LaFontaine Automotive Group in 2016. The LaFontaine family acquired this store from the Snethkamp family that had previously owned store for 30+ years and has continued on the family-owned tradition of delighting customers and giving back to the community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 777 reviews
November 03, 2026
We had our minds set on the Jeep we wanted. LaFontaine and our salesperson, Cassie, worked with our special requests to acquire the Jeep we wanted from another dealership out of state and didn' LaFontaine and our salesperson, Cassie, worked with our special requests to acquire the Jeep we wanted from another dealership out of state and didn't pass the acquisition cost on to us. Our search process took longer than most, and Cassie remained connected and kept us informed. The final closing process unfortunately took way longer than we felt it should. Several additional products and offers at the closing we had to wade through. Happy that after we said no, there was only light pressure to reconsider. We are very happy with our Jeep and would recommend LaFontaine to others considering a new vehicle. More
by thomas3550
Verified Customer
November 01, 2026
Zane helped with initial engine light code so we had a good idea how to fix it. Jason said to drive the car and if engine light started blinding not to drive. So I was able to use the car until I could good idea how to fix it. Jason said to drive the car and if engine light started blinding not to drive. So I was able to use the car until I could drop it off. More
by TIMPINTER1
Employees Worked With
Service
November 01, 2026
Still managment has not responded on the charge i paid to update my maps GPS and never happened! Dealership like you must be more honest with customers update my maps GPS and never happened! Dealership like you must be more honest with customers More
by sbayouk
October 31, 2026
If I could give zero or negative stars, I would. I got so many lies from LaFontaine; it was ridiculous. I was in the car mechanic business for over 20 years, and the stuff Cory was telling me weekly I got so many lies from LaFontaine; it was ridiculous. I was in the car mechanic business for over 20 years, and the stuff Cory was telling me weekly was pure bulls***. Unfortunately, my car was 300 miles away in Michigan, where my daughter goes to school, so I was stuck with this dealership. Never again. I was looking for a reliable Fiat dealer for the next couple of years, while my daughter attends college. I can tell you I will keep looking cause this place will never again receive my business. Car was towed in on Friday Oct 2nd. Running rough with a check engine light on. Was assigned to a mechanic the following Monday who claimed there was no stored diagnostic codes. Cory tells me the onboard control module somehow just lost or forgot whatever the stored codes were. This is not true of course, the ECM keeps codes till they are purposefully erased. Then they tried blaming "poor maintenance" as an excuse and tried to say sludge buildup in the engine. Again, not true. The car was maintained by Hawk Fiat on Roosevelt Road in Forest Park, Illinois, and I have all the records for every 3000 to 5000 mile services. I also had my daughter take pictures of the dipstick before it was towed so I could see the oil condition and level. This fact did not daunt LaFountaine at all and the poor service just kept coming. By Wednesday or Thursday, Oct 7 & 8, they decided to actually try diagnosing the vehicle again, trying to tell me engine sludge was the cause. Again B.S. Also tried to say I had the wrong oil until I pulled my records to inform them of the exact Fiat items that were used at Hawk Fiat. Then they said they would not progress any further with diagnosis unless I agreed to a $978 diagnostic fee requiring them to remove the top of the engine to get to the Multiair brick. By now, they also claimed the check engine light miraculously came back on and saw the cylinder number 4 misfire stored in the onboard control module. . And no warranty of course. After days of delays and my vehicle not being serviced, finally on Friday, October 16th at 145 PM Corey calls me again to say the ONLY special tool they had in the whole dealership for removing the multiair bick just "broke," and they won't be able to have my car ready by the evening when promised. I asked why it it 145pm and you are just now beginning the service work when you knew the car was needed. More nonsense. After several more days, they tell me the car is done because I called them - not them calling me. Oh and by the way, your door handle key pick-up cover got broken on the drivers door. You - (yes they told me I was ) can just order another one. I said it wasn't broken when it arrived at your dealership, but now you folks broke it. Again, Cory says Oh it happens all the time -just order one off of Amazon or something. WAIIITT, you broke it, and you're not fixing or replacing it. What a crock of S*&^%. I also believe they double-dipped on the repair labor charges. They charged me the 978 diagnostic fee, which required removing the engine covers to access the multiair. Then they charged me labor rates for remove and replace the multiair brick, 1/2 of which had already been taken apart and was part of the diagnostic fees. NEVER again, and in all likelihood, I will never purchase anything to do with Stellantis again. 35000 miles on a car purchased brand new 9/2021 and perfectly maintained by Hawk Auto, and a 4000 dollar repair bill for a known Stellantis problem. More
by murphy5244
Employees Worked With
Cory Brokaw
October 30, 2026
Service was friendly, quick and took care of all my issues. This has been true everytime I come in and is why I continue to schedule Service with you guys. 👍 issues. This has been true everytime I come in and is why I continue to schedule Service with you guys. 👍 More
by jerrodallstonsmith
Employees Worked With
Xavier Bender
October 30, 2026
Great dealer, they took great care of me. I have bought two cars from them and will get my next there too. I have bought two cars from them and will get my next there too. More
by kmalone4
October 29, 2026
Most awesome department I have worked with Cory is spectacular goes up and above for you spectacular goes up and above for you More
by j.marcheselli56
Employees Worked With
October 29, 2026
Despite several initial setbacks Cassie was great to work with and did everything she could to make sure my purchase went smoothly. She was extremely helpful with getting some minor body work fixed on my use with and did everything she could to make sure my purchase went smoothly. She was extremely helpful with getting some minor body work fixed on my used car and set me up with a real nice ride while I was waiting for it to get fixed. More
by larrytelforjr
