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LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing
Lansing, MI
298 Reviews
The LaFontaine family’s heritage selling cars dates back over 40 years. We are proud to say we are still family-owned and dedicated to bringing “The Family Deal” to communities all over Michigan. LaFontaine Chrysler Dodge Jeep RAM FIAT Lansing joined LaFontaine Automotive Group in 2016. The LaFontaine family acquired this store from the Snethkamp family that had previously owned store for 30+ years and has continued on the family-owned tradition of delighting customers and giving back to the community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 298 reviews
Verified Customer
September 13, 2025
An oil change took an hour and a half. The service staff were not very pleasant. I stood at the service desk for 3 mins, with an employee also standing there before I was even acknowledged The service staff were not very pleasant. I stood at the service desk for 3 mins, with an employee also standing there before I was even acknowledged. They were not on the phone either. Their attitude left a lot to be desired. It really seemed like they did not want to be there. I have those days at work too, but you have to put on a good face even when you are just not feeling it. If not for the remaining free oil changes I have through the jeep wave program, I likely would not be returning. More
by NEURON1802
Employees Worked With
I do not know the name of the service staff I had a poor experience with.
September 10, 2025
Corey was very helpful and friendly in resolving my service issue. It was a pleasure to work with him. service issue. It was a pleasure to work with him. More
by ferro3000
September 10, 2025
The sales representative made it a very positive experience. It was great to work with Moustapha experience. It was great to work with Moustapha More
by liz
Employees Worked With
September 10, 2025
Toll in a 2025 Grand Cherokee 4xe for engine warning light and charging system failure. Picked up after 3 weeks and told “Nothing wrong with it”. The was NO charge on the battery! Battery charge level w light and charging system failure. Picked up after 3 weeks and told “Nothing wrong with it”. The was NO charge on the battery! Battery charge level was ZERO when returned to me!! This indicates no attempt to charge. Complete waste of my time. Total failure of LaFontaine service department. More
by jkabbott1961
September 09, 2025
The appointment started on time; Quinn at the desk was very pleasant and professional; work was timely and appears to be well done - they even washed my car for me! very pleasant and professional; work was timely and appears to be well done - they even washed my car for me! More
by ejeffries16
Employees Worked With
Quinn don't know last name, don't know who performed service
September 09, 2025
Excellent service and attention to detail/ what we were looking for vs. What they needed to/wanted to sell looking for vs. What they needed to/wanted to sell More
by MICHEAL.DAVIS.JR
