LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Quality of service During a rather stressful night when our car wasn't running correctly Mike Weinstein reassured me that they would take care of everything. Their tech During a rather stressful night when our car wasn't running correctly Mike Weinstein reassured me that they would take care of everything. Their tech Todd M.also found some suspension issues that we weren't aware of. They're communications through the whole process were great. I will recommend Shuman to anyone in need of service work. More

Service oil change, tire rotation Shuman service Dept personnel is very knowledgeable,personable and professional. I can not express enough my confidence in the service and response I Shuman service Dept personnel is very knowledgeable,personable and professional. I can not express enough my confidence in the service and response I always have recieved from Mike and the gang at Shurman More

New car lease Vincent helped me out on a new car lease and was excellent to work with. He helped me figure out a lease plan on a Dodge Challenger that worked for me Vincent helped me out on a new car lease and was excellent to work with. He helped me figure out a lease plan on a Dodge Challenger that worked for me. Thank you! More

Run away!!! Hidden erroneous charges!!! I was given only one car key, called the salesman for months asking for the other key but never received it. Now when the lease is up - they are tryin I was given only one car key, called the salesman for months asking for the other key but never received it. Now when the lease is up - they are trying to charge me for the exact key that I NEVER received. Run with your wallets and find an honest dealership. I will never anything from them again. More

Leasing Was helped by another Babby. He mad it really easy to find what I was looking for. Hope to do more Business in the future Was helped by another Babby. He mad it really easy to find what I was looking for. Hope to do more Business in the future More

Great experience Sales mgr. John Rossi & our salesman Vince Rossi were very professional & friendly. Put us in the right truck at the right price! Thanks for everythi Sales mgr. John Rossi & our salesman Vince Rossi were very professional & friendly. Put us in the right truck at the right price! Thanks for everything, love our Dodge Ram Bighorn! 😊 More

Service Had my first oil change and Heather was super helpful. She was very polite and she really provided great customer service. I will definitely be comin Had my first oil change and Heather was super helpful. She was very polite and she really provided great customer service. I will definitely be coming back. More

Thank you Amy Luoma I recently renewed my first lease and Amy Luoma made experience wonderful and painless. She educated me during the process and went over and beyond to I recently renewed my first lease and Amy Luoma made experience wonderful and painless. She educated me during the process and went over and beyond to fulfill my requests. She is very knowledgeable and wonderful sense of humor. Thank you Amy and Shuman chrysler! More

Car Repair The people that I dealt with at the dealership definitely made me feel that I mattered as a customer. I was going to be out of town when the repair The people that I dealt with at the dealership definitely made me feel that I mattered as a customer. I was going to be out of town when the repairs were going to be completed, so MJ and Kendyl arrange to deliver my car back to my house and pick up the loaner car they gave me, all without me being there! This way my car was back in my possession when I returned from my trip. As far as I'm concerned, they definitely went out of their way to do this. More

Slightly over warranty period I was just over my warranty mileage when I had an expensive item that needed to be replaced. MJ Shepard and his management worked with Chrysler to co I was just over my warranty mileage when I had an expensive item that needed to be replaced. MJ Shepard and his management worked with Chrysler to cover the replacement and rental car for an extremely minimal charge. Their communication throughout the process was outstanding. I will be calling MJ the next time my vehicle requires service! More