LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Great expereince! Leased a new Pacifica with Jeremy Cheaney! He made it super easy and got the exact van we wanted! Great customer service with each of the Shuman team Leased a new Pacifica with Jeremy Cheaney! He made it super easy and got the exact van we wanted! Great customer service with each of the Shuman team members we dealt with! Can't go wrong buying at Shuman! More

Perfect Greg Jacobs made everything happen for me. I can't thank him enough for the continuous kindness and fantastic service. Everyone has been helpful, ac Greg Jacobs made everything happen for me. I can't thank him enough for the continuous kindness and fantastic service. Everyone has been helpful, accommodating, and quick to meet my needs. Thank you, Greg! Thank you Shuman! More

Friendly Dealership - Summary of Service was POOR I brought my new Cherokee Trailhawk in for oil change and tire rotation on 3/23. Decided to drive all the way out from Waterford to Walled Lake as our I brought my new Cherokee Trailhawk in for oil change and tire rotation on 3/23. Decided to drive all the way out from Waterford to Walled Lake as our salesperson was very helpful and made our experience pleasant. This was the first time bringing my vehicle back to Shuman since we purchased it in October 2016. Mike Liess came to the lounge area about 40 minutes after I handed my keys over to him, as he estimated a 45 min to 1 hour wait. I was very pleased that my experience was quick and easy and was able to drive away with keys in hand in less than an hour. However, after arriving home I noticed that my paperwork stated that my vehicle is MISSING ONE LUGNUT. This upset me as no one discussed this with me while I was at the dealership. There was no sense of urgency or concern that this was missing. I brought this to my fiance's attention and he went outside to inspect this issue. After he took a look at the front left tire hub, he noticed that not only was the lug nut missing, the ENTIRE threaded bolt attached to the wheel hub was gone. I know have to reach out to the dealership to discuss warranty repair. This is just time deducted from my schedule when this could have been easily handled while I was already at the dealership. More

Very fast and pleasant experience Had done research on-line and was visiting this dealership to potentially buy a vehicle they had in stock. Worked with Amy Luoma to test-drive and ul Had done research on-line and was visiting this dealership to potentially buy a vehicle they had in stock. Worked with Amy Luoma to test-drive and ultimately purchase the vehicle for a very good price and in a very hassle-free environment. She was very knowledgeable about the car, and very helpful in arranging the test drive and answering the questions we had. Probably one of the top car buying experiences I have ever had. More

OUTSTANDING SERVICE My check engine light came on in my 2016 Jeep Cherokee on the way to work, called the dealership, which I usually HATE doing, and to my utter surprise My check engine light came on in my 2016 Jeep Cherokee on the way to work, called the dealership, which I usually HATE doing, and to my utter surprise, Mike Weinstein made sure that I could come down right away, also got me a loaner vehicle so I was not put out...needless to say, they got my car done by the end of the day!! Mike and the tech G Jon P, were just AWESOME More

Excellent Service Scheduled an oil change for 8:30 in the morning. When I dropped my vehicle off I was told the wait would be about 45 minutes. Sure enough 45 minutes l Scheduled an oil change for 8:30 in the morning. When I dropped my vehicle off I was told the wait would be about 45 minutes. Sure enough 45 minutes later my vehicle was ready. More

Best sales lady! Our car buying experience was amazing to say the least, my husband is a very well informed (pickey) consumer. She went abound and beyond to find the p Our car buying experience was amazing to say the least, my husband is a very well informed (pickey) consumer. She went abound and beyond to find the perfect truck for us down to the last detail. If it weren't for her we wouldn't have our beautiful new truck!!! More

New lease Justin Davis was so helpful getting is out of our truck lease into a brand new Pacifica! He made everything a smooth transition into the van, I will c Justin Davis was so helpful getting is out of our truck lease into a brand new Pacifica! He made everything a smooth transition into the van, I will continue to purchase all my vehicles through Justin and Shumans!! Customer for life!!!! More

New Lease Garret Vizzini, worked "his magic" to get me out of my jeep lease that was over in mileage and into a beautiful new Journey. I called him up, told him Garret Vizzini, worked "his magic" to get me out of my jeep lease that was over in mileage and into a beautiful new Journey. I called him up, told him what I was trying to do. He picked out the vehicle for me and was more than perfect! I walked into the dealership on Saturday morning and left that afternoon with my new car. Could not have been a better experience for me! More

Best Sales Associate at Shuman Chrysler ! Mike Yezak is the best sales associate you can find anywhere. He is truly a professional, real concerned about his customer, honest, helpful and carin Mike Yezak is the best sales associate you can find anywhere. He is truly a professional, real concerned about his customer, honest, helpful and caring. He followed up with me during our purchase of Jeep Renegade in every step of way. I have a wonderful experience in buying car through Mike. I will recommend Mike to all my friends and relatives. More