LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Fun at the dealership, very friendly. Ev Jonas called me and we talked about what truck we wanted to get I him we wanted a 1500 Ram 4x4 trailer towing and we got more than that. But I had a h Jonas called me and we talked about what truck we wanted to get I him we wanted a 1500 Ram 4x4 trailer towing and we got more than that. But I had a hard time getting together with him because I got called in to work So he waited for us to get in to see him and the truck. More

Journey lease This was by far the quickest and easiest car buying experience I’ve had! My salesman Allen was very knowledgeable and helpful! I was able to take car This was by far the quickest and easiest car buying experience I’ve had! My salesman Allen was very knowledgeable and helpful! I was able to take care of most of the paperwork through email and that was a big time saver. I will definitely recommend the dealership to my friends. I’ve only had the car for a day, but so far I love it, especially the heated seat and steering wheel on this cold morning! More

Excellent Service and very clear price The sales person was very good to explain car price with clear statement. We are happy with the deal we made. They also gave us Good deal by supportin The sales person was very good to explain car price with clear statement. We are happy with the deal we made. They also gave us Good deal by supporting credit service which we didn't expect. Awesome support! More

Great Customer Service!! I called Mike to see if he could run a diagnostic check on my vehicle because my engine light came on. He said "Bring it in and we'll do a quick diag I called Mike to see if he could run a diagnostic check on my vehicle because my engine light came on. He said "Bring it in and we'll do a quick diagnostic check to see what the code was, (this was important since I had to go on a 360 mile round trip the next day and wanted to make sure the car would be OK to drive. When I got there Mike was busy, so Dean took care of me, he found the code to be minor and said I should have no problem going on my trip. When I returned I called for an appointment, This was right before the Christmas holiday and I was extremely busy at work, which means I couldn't be without my car for long. Dean said this problem could be a couple day investigation and fix depending on what it was exactly. I told him that wouldn't be possible because of my schedule. He talked to his manager and long story short had my car in and out in the same day. This definitely shows what service and support Shuman's gives their customers!! More

No pressure, great to work with Was looking for a new Pacifica and found Allen through the Costco program. Entire process was great. No pressure, he found exactly what we were look Was looking for a new Pacifica and found Allen through the Costco program. Entire process was great. No pressure, he found exactly what we were looking for and had the new vehicle within a few days. Overall a wonderful experience. More

Excellent Customer Service I took my vehicle in for routine maintenance. I was greeted BY NAME by Tim Ferrin, service advisor, when I pulled in. Tim explained exactly what they I took my vehicle in for routine maintenance. I was greeted BY NAME by Tim Ferrin, service advisor, when I pulled in. Tim explained exactly what they were going to do, how long it was expected to take (45 minutes) and where I could sit while waiting. As I was walking to the waiting area every person I met greeted me with a friendly hello. After no more than 20 minutes Tim came to the waiting room and gave me a status update and said it would be another 5-10 minutes. It was less than that and my car was ready. When I went to my car it had been washed and was inside the service area so I didn't have to go outside. I was very impressed with both the efficiency of and the personal touch by every staff member from Tim to the cashier and others. Excellent service is unfortunately no longer the norm in many business dealings but this was a wonderful example of what true customer service can be! More

Purchase of a new Jeep Wrangler We have been a Ford Family exclusively for many years. I had 6 explorers and was ready for a change. Allen and the Sales Manager helped make the tra We have been a Ford Family exclusively for many years. I had 6 explorers and was ready for a change. Allen and the Sales Manager helped make the transition easy. Both very helpful. We would recommend them to anyone looking for a new jeep. More

Forget the other Jeep dealerships My lease through another dealership was ending, but I didn't have a good experience talking with the other dealership about lease end options. I conne My lease through another dealership was ending, but I didn't have a good experience talking with the other dealership about lease end options. I connected with Shuman and Allen Myers through the Costco auto program and had the best experience I've ever had at a car dealership. By far. * Casual and friendly atmosphere * BEST EXPLANATION OF FINANCIAL OPTIONS * No pressure, just support of getting me the vehicle I wanted/could afford * I needed to delay until closer to my lease end for various reasons and this was met with respectful understanding (and continued contact) * This sounds ridiculous to have to say, but the amount of respect and interest in my wife's thoughts was antithetical to the typical car salesman stereotype (and exactly the opposite of the other dealership). I will return to Shuman and Allen just for this. * Everyone I spoke with at the dealership seemed just as excited as I was for me to get a Wrangler. Seriously. More

Friendly, courteous, knowledgeable staff. No pressure. A friendly, courteous, & knowledgeable staff. At no time did I feel pressured to make a decision. Jeremiah my sales associate, Chris the sales manager A friendly, courteous, & knowledgeable staff. At no time did I feel pressured to make a decision. Jeremiah my sales associate, Chris the sales manager, & DJ Daenzer in finance guided me through the various aspects of the process in a efficient & timely manner More

Programing Phone to Car I was having trouble programing my phone to the hands free system in the vehicle. There was no volume. Chris Graham, the service rep, spent 20 minutes I was having trouble programing my phone to the hands free system in the vehicle. There was no volume. Chris Graham, the service rep, spent 20 minutes helping me until he got it right. I have always been impressed with the service at Shuman, and I have purchased four new vehicles from them. More