Laird Noller Ford Topeka

Both sales associates were very nice and respectful I highly recommend that anyone talks to Stephanie Ross she is great she did an awesome job on my new vehicle and she showed that she really cares. I highly recommend that anyone talks to Stephanie Ross she is great she did an awesome job on my new vehicle and she showed that she really cares. More

Amazing Based on this being a different situation with my insurance company the staff worked with me to get my vehicle fixed. The staff was amazing! Based on this being a different situation with my insurance company the staff worked with me to get my vehicle fixed. The staff was amazing! More

Great and Amazing Rick Jackson is a great aspect and a very hard and dedicated salesman and I would highly recommend him for anybody that needs a car to see him! Jordan Rick Jackson is a great aspect and a very hard and dedicated salesman and I would highly recommend him for anybody that needs a car to see him! Jordan McGillis is great aspect when it comes to financing!! He helped get me a great deal on my new car!! Thank you all for your hard work and help!! More

Needed a new vehicle fast! My car was rear-ended and totalled so I needed another vehicle right away. I usually take the time to do a lot of research and visit several dealershi My car was rear-ended and totalled so I needed another vehicle right away. I usually take the time to do a lot of research and visit several dealerships, test driving different vehicles before I choose. We purchased our last vehicle from Laird Noller Ford and were very pleased with it, the buying process and customer seevice. We also knew Dean “the ogre” Garcia and felt that he would treat us right. While going to the dealership we discovered Dean was home ill that day. He called ahead to the dealership and arranged for a salesman to take care of us. Called us back to let us know which salesman would see us and where he was located. The other salesman then called us to introduce himself to us before we even arrived. That’s good customer service! We purchased a Ford Edge that day and were very pleased with our experience! More

Great work The work was completed to our satisfaction. The car runs so much better and a lot more quiet. Great job. Thanks for a job well done. The work was completed to our satisfaction. The car runs so much better and a lot more quiet. Great job. Thanks for a job well done. More

Repair to vehicle, parts took too long to come in for a 2018 I found that the person in the service center was rude. They made my wife feel like an inconvenience to the dealership. I understand wanting to he I found that the person in the service center was rude. They made my wife feel like an inconvenience to the dealership. I understand wanting to help, however my wife explained that we only have the one vehicle and that she would wait for our rear wiper to be repaired. His reply (sigh)”it will be at least two hours”. She said that was fine, we live north of town and they didn’t want to shuttle her (completely understood). I do not want anything for free. I just want someone that isn’t trying to push her out the door. As a customer it isn’t fun waiting, but she isn’t a burden because she wants to wait for our only vehicle. She didn’t complain, but the gentleman at the dealership seemed put off by her staying. I am tired of people acting like I owe them something. I bought the car 5 months ago, the sales guy tried to make me feel bad for getting a good deal. The service department gave my wife a hard time. I want to be treated like the CUSTOMER! Not an inconvenience, I spent my hard earned money and all I get is excuses or attitude. We had to follow up for the part for over 1 month. It is inexcusable to take that long to repair a rear windshield wiper. There should also be scheduled appointment times. I am not putting names, I want the culture changed. Sometimes people have bad days. More

Great service guys The service guys are helpful and very nice, they take their time to answer questions and we leave feeling comfortable with the work they’ve done The service guys are helpful and very nice, they take their time to answer questions and we leave feeling comfortable with the work they’ve done More

Great but unexpected expense Got a call stating that my wipers need to be replaced and my terminals needs to be cleaned and I told them that I would do it. But they did it anyway. Got a call stating that my wipers need to be replaced and my terminals needs to be cleaned and I told them that I would do it. But they did it anyway. More

Polite, friendly, and knowledgeable. Friendly people who did a good job changing my airbag. They worked with my schedule and kept me updated. They called me back promptly to answer questi Friendly people who did a good job changing my airbag. They worked with my schedule and kept me updated. They called me back promptly to answer questions. More

Good service They always above and Beyond while i have problem with my car, they gave him replacement car so i can go back to work on time while they working on my They always above and Beyond while i have problem with my car, they gave him replacement car so i can go back to work on time while they working on my car More