Laird Noller Ford Topeka

Wonderful dealership! My vehicle broke down in Kansas while I was traveling back home to Tennessee. I decided to trade my vehicle and I found Laird Noller. From the moment My vehicle broke down in Kansas while I was traveling back home to Tennessee. I decided to trade my vehicle and I found Laird Noller. From the moment I contacted them it was an easy, wonderful experience. I normally cringe when I have to buy a vehicle. They made this the best experience ever. Corey went above and beyond to help me find the vehicle I wanted and they did everything they said they would and made it easy and painless. I will absolutely always drive the 9 hour trip to deal with them when the time comes to trade my vehicle again! More

Laird Noller experience LANCE NORIEGA was excellent to deal with, was very knowledgeable about the vehicle, was very straightforward. I would recommend him to anyone looking LANCE NORIEGA was excellent to deal with, was very knowledgeable about the vehicle, was very straightforward. I would recommend him to anyone looking to buy a new or used ford. Highly recommend More

Service Shortcomings My review pertains only to the service department as our Salesman was professional, courteous and pleasant to work with. However... Service departmen My review pertains only to the service department as our Salesman was professional, courteous and pleasant to work with. However... Service department has proven themselves to be completely incompetent on a number of "repairs" to our truck purchased there in June. We always have to take it back for them to fix what they've broken and/or to have the work completed because they aren't able to remedy it the same day. Today they changed our oil and overfilled it. The cap either blew off or was never put back on and now our engine compartment is full of oil.They have the worst service department I have ever encountered and the manager is full of excuses instead of solutions. More

Gene Glass is Terrific! I am an annoying internet shopper and worse- a BMW buyer!! I found a pretty unique BMW online at at Laird Noller Ford and got in touch with them. I I am an annoying internet shopper and worse- a BMW buyer!! I found a pretty unique BMW online at at Laird Noller Ford and got in touch with them. I live 300+ miles away from them, so I needed to know a lot of information before I could make an offer on the car. From the first minute, the entire team was great to work with. Gene Glass was the salesperson who traded the BMW in and he sent me videos of the car and all the records I asked for. We agreed on terms and Gene handled everything for the sale over text message! I flew in to Topeka from St. Louis because I needed to see the car before I bought it (I’ve had vehicles delivered- it is not good, trust me!) . I arrived an hour earlier than planned, so I had to drive with Gene to pick the car up- he had noticed a couple tiny dents in the hood after it was detailed and Laird Noller paid to have them removed before I even got there!! In all honesty, the chances of me finding the next obscure car I buy at Laird Noller are pretty slim, but I had an awesome experience with everyone there and you should definitely go see Gene Glass if you want to buy a car! More

Unkept Promises I purchased a 2016 F-150 and have brought the truck back four times for a rattle somewhere in the engine compartment. The first time they said it was I purchased a 2016 F-150 and have brought the truck back four times for a rattle somewhere in the engine compartment. The first time they said it was a mechanical defect with the 4x4 system, another time was something with another mechanical piece. The third time, they found it was only a loose harness. That time it was fixed for a few months. It came back so I scheduled it (in advance) to be re-fixed along with getting an oil change. I took time off of work to give up my truck for the day and when I called at nearly 5pm, they hadn't even looked at my car yet! I first off, had an appointment. Second, this is the 4th visit for the same issue. I've purchased four vehicles from them but never again! When I politely discussed my concern with the service advisor, he said they were backed up and then hung up on me. More

Terrific Sales Rep We bought a Ford Edge through sales rep Griff Swank (a great salesman!) and he went out of his way to help us program first, our old cell phones to th We bought a Ford Edge through sales rep Griff Swank (a great salesman!) and he went out of his way to help us program first, our old cell phones to the Edge, and then again after we purchased new cell phones. We really appreciated his expertise and willingness to be of help! More

Great Salesman I bought a Used Ford Edge. The salesman was professional, friendly, and very knowledgeable with all the car technology.He was not pushy and listened t I bought a Used Ford Edge. The salesman was professional, friendly, and very knowledgeable with all the car technology.He was not pushy and listened to what I was shopping for. Great experience! More

Great salesman Can't say enough good things about my salesman (Jimmy Brough) He went out of his way to help me in the middle of down pouring rain. Met with me again Can't say enough good things about my salesman (Jimmy Brough) He went out of his way to help me in the middle of down pouring rain. Met with me again the next day. Test drove as many trucks as I wanted. Went over everything before and after the purchase of my truck. Just great experience all around. Thank you Jimmy and we will be back for our next car purchase. Jan Goforth More