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Laird Noller Ford Topeka - Service Center

Topeka, KS

3.9
427 Reviews

427 Reviews of Laird Noller Ford Topeka - Service Center

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May 28, 2019

Horrible experience at Ford Laird Noller One of the tire blowed our from my brand new truck F150 we purshaced at Laird Noller. The truck only has 1 month and half. More

by AleKennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Noller, Jesus Alvarez-Mora
May 28, 2019 -

Laird Noller Ford Topeka responded

We are sincerely sorry to hear about your tire, these things happen in the most inconvenient times. Please do not hesitate to let us know how else we can help.

May 27, 2019

Great place to get truck worked on These people go above and beyond to take care of you and your vehicle... awesome people... everything gets done and they keep you informed as to what’ More

by Cactus R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Wright
May 28, 2019 -

Laird Noller Ford Topeka responded

We always appreciate reviews like these - thank you for sharing!

May 27, 2019

Great customer service I had great customer service when I took my car in for a couple recalls. They made sure I had a loaner car both times. Very nice people! More

by BRANDINICCOLI76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Vandonge
May 28, 2019 -

Laird Noller Ford Topeka responded

Thanks for sharing this great experience, we are glad we could accommodate!

May 23, 2019

Platinum I cant say anything bad at all. The guys and gals at this location always go above to help people and do a great job every time. More

by nabutler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Hanna, Rick Vandonge
May 24, 2019 -

Laird Noller Ford Topeka responded

We love seeing reviews like these - Thank you for sharing on Dealer Rater!

May 23, 2019

Great service As usual good service. I use this dealership for my service because when they are done I feel confident the work was done correctly. My service tech More

by Stamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginald Felts, Dale Umscheid, Scott Watson
May 24, 2019 -

Laird Noller Ford Topeka responded

Your safety and customer service are always top priority. Thank you for your continued business!

May 22, 2019

Customer Service Great service all around. Personal and Professional. They take the time to explain things and ensure your vehicle is road ready. Unfortunately I am re More

by TFaulkner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Stallbaumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Stallbaumer, Scott Watson, Greg Hanna, Rick Vandonge, Raymond Wockenfuss
May 22, 2019 -

Laird Noller Ford Topeka responded

We appreciate your business, thank you for the 5-star review. We will look forward to seeing you when you are back in Topeka!

May 22, 2019

Service work was okay,but tech was filthy. When I got home the front of the truck hood had greasy hand and fingerprints all over it. Steering wheel was dirty also. Tech should have cleaned his More

by Angler1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Vandonge
May 22, 2019 -

Laird Noller Ford Topeka responded

We sincerely apologize for this, and my Service Manager would like to speak with you to resolve. Please call Wayne Stallbaumer at your earliest convenience - 785-235-9211

May 22, 2019

Oil change I had an appointment for The Works oil change. I was at the service center for nearly two hours. That seems to be an excessive amount of time. More

by Schrock.John0091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Watson
May 22, 2019 -

Laird Noller Ford Topeka responded

We sincerely apologize for this inconvenience. 2 hours is definitely not a typical oil change time frame. Please call our Service Manager Wayne, 785-235-9211 to discuss further.

May 22, 2019

Quick and efficient! I brought my car in on a Wednesday afternoon. It was making a noise up front on the driver side, and I just wanted to find out if it would be safe to More

by Barn,vic098
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven May
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Laird Noller Ford Topeka responded

Thank you for trusting Laird Noller to get you back on the road safe & sound!

May 22, 2019

20,000 mile service Super experience. We specified product and price and they delivered. This the second vehicle we have purchased through Laird-Noller. Keep up your grea More

by alan.kreifels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan George
May 22, 2019 -

Laird Noller Ford Topeka responded

Thank you for your continued business at Laird Noller - we truly appreciate it!

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