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Lake Chevrolet

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
5,225 Reviews
Lake Chevrolet has been serving Milwaukee and the surrounding communities since 1923! Our goal is to ensure that every visit to our website or showroom is the absolute best experience possible! Thank you for thinking of Lake Chevrolet!
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4100 South 27th Street

Milwaukee, WI

53221

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Showing 5,225 reviews

May 08, 2024

I was saying he was very sarcastic and rude and not knowledgeable when it comes to explaining car repairs to you More

by kamazenmickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Lucas England, Juliana Martin, Jonathan Colin
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May 10, 2024 -

Lake Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Team at Lake Chevrolet

May 06, 2024

Great job and good customer service. I would come back to get my car serviced again More

by Toddchatman20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lake Chevrolet responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to contact us or stop by. Sincerely, The Team at Lake Chevrolet

May 06, 2024

I had my car towed to Lake because a pothole blew out my tire and I wasn’t near my home. Initially on the phone, before my car was there, they seemed very accommodating, promised the tire would be replaced More

by Untrusting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Lake Chevrolet responded

Thank you for taking the time to share your experience with us. We are sorry to hear about the issues you faced with the tire replacement and our shuttle service. It is disappointing to learn that we did not meet your expectations, and for that, we are truly sorry. Firstly, we apologize for the delay in getting your tire replaced. We understand how important it is to have your vehicle back promptly, especially when you are away from home. The mix-up with the tires and the subsequent delay was not acceptable, and we have already taken steps to ensure this does not happen again in the future. Secondly, we regret that our shuttle service did not provide the level of convenience and professionalism you expected. The behavior you described from our driver is not reflective of the service standards we uphold. We will address this with our team to prevent such incidents. Regarding the pricing, we apologize for any miscommunication or misunderstanding. We strive to provide accurate quotes and transparent pricing. The discrepancy you experienced is concerning, and we would like to investigate further to understand what went wrong. We appreciate your feedback, as it helps us improve our services.

May 05, 2024

Service advisors are hit or miss on their knowledge of the vehicles they service at the dealership. More

by tom_wescott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas England
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May 23, 2024 -

Lake Chevrolet responded

Thank you for your feedback. We sincerely apologize that you've encountered inconsistencies in the knowledge level of our service advisors. We understand how frustrating it can be when you need expert advice about your vehicle. We take pride in providing exceptional service, and your feedback allows us to identify areas for improvement. We have a team of experienced service advisors, and we're also investing in training programs for some of our newer advisors to ensure everyone possesses a deep understanding of the vehicles we service. We are actively working on further enhancements including: Enhancing advisor training: We're continuously improving our training programs to ensure all advisors, including those currently in training, possess a deep understanding of the vehicles we service. Knowledge-sharing initiatives: We're implementing initiatives to encourage knowledge sharing between advisors, fostering a collaborative environment where everyone can learn from each other. Customer communication: We're refining our communication procedures to ensure you receive clear and accurate information about your vehicle's needs, including any time you're interacting with an advisor still in training. In the future, if you feel an advisor isn't fully addressing your concerns, please don't hesitate to ask to speak with a more experienced advisor or service manager. We're happy to ensure you have a positive experience. We value your business and appreciate you bringing this to our attention. We're committed to providing you with a consistently positive service experience.

May 04, 2024

Juliana has outstanding customer service skills & seems trustworthy when discussing repairs. I have no issues. More

by chuck53206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Martin
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May 07, 2024 -

Lake Chevrolet responded

Chuck, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Team at Lake Chevrolet

May 04, 2024

Service at lake chevy was fast, efficient and the sales employees were kind and understanding. More

by Katherine S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Maneage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Repinski
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May 07, 2024 -

Lake Chevrolet responded

Thank you so much for sharing your positive experience with us, Katherine! We are thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. Sincerely, The Team at Lake Chevrolet

May 03, 2024

Julianna was awesome and made sure I knew what was going on at all times More

by grabber10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Martin
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May 06, 2024 -

Lake Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Lake Chevrolet

May 03, 2024

Very quick service - has an oil change and tire rotation. Service staff friendly. Answered our questions. More

by jontra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Lake Chevrolet responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Team at Lake Chevrolet

May 03, 2024

I typically don’t have issues but I received a message from Nick that I needed to schedule an appt for my recall. I did and then when I got to the dealership, was told they couldn’t do it because they had More

by SARAHB0821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Harmon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Colin
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May 06, 2024 -

Lake Chevrolet responded

We would like to thank you for sharing this review, Sarah. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Team at Lake Chevrolet

May 02, 2024

Good job, lovely people. Great atmosphere! Would highly recommend. The car wash at the end is a nice touch! More

by 2016sonic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas England
Report | Print
May 03, 2024 -

Lake Chevrolet responded

We are glad to hear you enjoyed your recent visit to our service department. At Lake Chevrolet we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Team at Lake Chevrolet

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