Lake Chevrolet - Service Center

Lake Chevrolet responded

Thank you for taking the time to share your experience with us. We are sorry to hear about the issues you faced with the tire replacement and our shuttle service. It is disappointing to learn that we did not meet your expectations, and for that, we are truly sorry. Firstly, we apologize for the delay in getting your tire replaced. We understand how important it is to have your vehicle back promptly, especially when you are away from home. The mix-up with the tires and the subsequent delay was not acceptable, and we have already taken steps to ensure this does not happen again in the future. Secondly, we regret that our shuttle service did not provide the level of convenience and professionalism you expected. The behavior you described from our driver is not reflective of the service standards we uphold. We will address this with our team to prevent such incidents. Regarding the pricing, we apologize for any miscommunication or misunderstanding. We strive to provide accurate quotes and transparent pricing. The discrepancy you experienced is concerning, and we would like to investigate further to understand what went wrong. We appreciate your feedback, as it helps us improve our services.

Lake Chevrolet responded

Thank you for your feedback. We sincerely apologize that you've encountered inconsistencies in the knowledge level of our service advisors. We understand how frustrating it can be when you need expert advice about your vehicle. We take pride in providing exceptional service, and your feedback allows us to identify areas for improvement. We have a team of experienced service advisors, and we're also investing in training programs for some of our newer advisors to ensure everyone possesses a deep understanding of the vehicles we service. We are actively working on further enhancements including: Enhancing advisor training: We're continuously improving our training programs to ensure all advisors, including those currently in training, possess a deep understanding of the vehicles we service. Knowledge-sharing initiatives: We're implementing initiatives to encourage knowledge sharing between advisors, fostering a collaborative environment where everyone can learn from each other. Customer communication: We're refining our communication procedures to ensure you receive clear and accurate information about your vehicle's needs, including any time you're interacting with an advisor still in training. In the future, if you feel an advisor isn't fully addressing your concerns, please don't hesitate to ask to speak with a more experienced advisor or service manager. We're happy to ensure you have a positive experience. We value your business and appreciate you bringing this to our attention. We're committed to providing you with a consistently positive service experience.

Lake Chevrolet responded

Chuck, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We would like to thank you for sharing this review, Sarah. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Paula, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you for writing this amazing review for our team! At Lake Chevrolet, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

We are glad to hear you enjoyed your recent visit to our service department. At Lake Chevrolet we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The Team at Lake Chevrolet

Lake Chevrolet responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jerry and our team was helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Team at Lake Chevrolet