Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.5
4,246 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
Contact Dealership
View Awards

4201 S 27th St

Milwaukee, WI

53221

Directions

By Type

Showing 4,246 reviews

December 09, 2024

Great service. My service advisor was punctual and understood the problem I was having with my vehicle More

by gellerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Ellerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 09, 2024

Enjoyed my experience at Lake Ford dealership. They were very professional and I felt like they really cared More

by derek65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 09, 2024

It was great that they picked up my car and dropped it off and not only that but they gave her a car wash More

by Maday Rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 09, 2024

Easy to work with the team, great communication, and a job well done. Quality service More

by Tkral93
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah Edwards
Report | Print
December 08, 2024

Not impressed. My new PHEV escape is not going up to the initial 44 miles range. The EV baterry was drained and now it only recharges to about 22 mile range. I was More

by cnmjcleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Lake Ford responded

We’re truly sorry to hear about your experience with your Escape and the concerns you’ve had with our service department. We understand how frustrating it must be to face issues with a new vehicle and not feel satisfied with the explanation provided. Regarding the diagnosis fee, we’d be happy to review this with you and ensure everything was handled properly. Customer satisfaction is very important to us, and we’d like the opportunity to address your concerns and work toward a resolution. Please reach out to us directly at 414-281-6100, and we’ll do our best to assist you further. We value your feedback and hope to regain your trust.

December 07, 2024

Everyone in the dealership was very nice and pleasant to work with. I also like your waiting room for when you’re having service done. It’s spread out and you’re not sitting on top of everybody. More

by kurtgalante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Report | Print
December 06, 2024

Lake Ford did a great job. Their customer service and quick response was so appreciated. More

by Dominique Carranza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 06, 2024

The cars are good but the service area is horrible. I've read many bad reviews More

by masterjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Lake Ford responded

Thank you for your feedback. We’re sorry to hear that your visit wasn’t what you hoped, we are proud of the many positive reviews we’ve received from other guests who have appreciated our service and facilities. We’re committed to continuously improving, and we’d love the chance to address your concerns directly. Please don’t hesitate to reach out to us at 414-281-6100. Thank you for giving us the opportunity to grow and serve you better.

December 05, 2024

I was told that the tire change would take 1 1/2 hours. It took 6 1/2 hours. Rediculous waste of time More

by revinkevin24x7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Bramel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Lake Ford responded

We sincerely apologize for the delay in servicing your vehicle. We understand how frustrating it can be to wait much longer than expected, and this is not the level of service we aim to provide. Sometimes unforeseen circumstances, such as unexpected complications or high service volume, can extend repair times, but we should have communicated better to keep you informed throughout the process. Thank you for bringing this to our attention, we are committed to improving.

December 05, 2024

Got the deal done quick. The only thing I don't like is all of the extras they try to sell you before you can finalize the paper work. The sales guy was great and so far the More

by percussion417
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisa Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorian Olivarez
Report | Print
1
...
22
23
24
...
425