Lake Ford - Service Center

I am always pleased with the staff kindness, efficiency and on time with appointments. Cost is also comparable to other service providers and on time with appointments. Cost is also comparable to other service providers More

Customer service is very good. Technician working very good either . I Recommend 100 % . Thank you Technician working very good either . I Recommend 100 % . Thank you More

Your service department has gone from good to poor. Your time estimate is so far out of wack it is laughable. I decided to try it one last time and again was very dissatisfied with the service. A suppo Your time estimate is so far out of wack it is laughable. I decided to try it one last time and again was very dissatisfied with the service. A supposed one hour appointment turned into two and a half for a very simple and questionable fix. I also think that the service writer totally forgot that I was waiting for the truck. He said it was just finished when I checked on it. He didn’t know where the truck was parked in the lot and was very warm inside leading me to believe that the truck was sitting in the lot done and I was left waiting for it. I should have known better than to bring it in for service. I am also waiting on a part for my airbag that has been “back ordered” for over 6 months. Very disappointing customer no service! More

Would not honor warranty for an issue brought to their attention prior to warranty expiring. attention prior to warranty expiring. More

Walked in and had very easy experience, had a decent wait time, very helpful, friendly time, very helpful, friendly More

Bought a very expensive truck at the end of May. Within a month my rear cameras went out. I think given the short time between purchase and breakdown, this should've been repaired free of charge. Within a month my rear cameras went out. I think given the short time between purchase and breakdown, this should've been repaired free of charge. I work in the service industry and I'm 100% certain my company would've taken care of the issue. Instead I had to use my (so far worthless) extended warranty which has a $250 deductible. Lake charged 250 just to "diagnose" the issue, which was very simple. So, I'm already putting money into this thing. The harness it needed is a cheap part. This is my second vehicle from Lakes and possibly my last. We'll see . More

E x c e l l e n t s e r v I c e ! ! ! More

Anthony was very professional and forthright in his communications with me. It was a pleasure interacting with him. As is Luis every time I see him. Keep up the good work! communications with me. It was a pleasure interacting with him. As is Luis every time I see him. Keep up the good work! More

Did a great job was done in a timely manner did appreciate the car wash appreciate the car wash More

Brock had very clear and timely communication regarding scheduling and receiving an oil change and air filter replacement! I would highly recommend him to others when it comes to needing services at Lake scheduling and receiving an oil change and air filter replacement! I would highly recommend him to others when it comes to needing services at Lake Ford! More