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Lake Ford - Service Center

Milwaukee, WI

4.3
2,088 Reviews
Call Service Center (414) 281-6100

2,088 Reviews of Lake Ford - Service Center

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August 02, 2025

The service was very good. Everyone was helpful. Service done in timely matter. It was a good experience More

by smithn.imlive
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micah Edwards
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August 01, 2025

Stopped in after never being there before, and they took care of my issue on my Ford Edge ST, and also took care of an open recall. Very satisfied with the service. More

by carolynannwi
Recommend Dealer
Yes
Employees Worked With
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 30, 2025

Great customer service and timely appointment availability , Easy to talk with staff and prompt response More

by kerri.livermore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Baumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Ellerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 29, 2025

Service itself went smoothly and efficiently. They then decided to wash an already clean vehicle (hand-washed the night before) with hard water, not drying it after. Leaving hard-water spotting a More

by mmiglans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas Sorensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 26, 2025

I was traveling and these great people at Lake Ford got me in right away, had the parts needed and got me back on my way home very quickly! More

by michael_5903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 25, 2025

They were very responsive, responsible, and fast. Louis was great and kept us informed at all times what was going on with our car. More

by scihak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 24, 2025

My experience at this dealership was extremely disappointing. After waiting seven weeks for a transmission repair, the car failed within hours of being returned to me. Communication was inconsiste More

by Taylorrossey
Recommend Dealer
No
Employees Worked With
Anthony Proano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Proano
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Jul 31, 2025 -

Lake Ford responded

We’re very sorry to hear about your recent experience and truly regret the frustration it’s caused. Waiting weeks for a major repair only to encounter another issue so soon after is understandably upsetting, and your concerns about communication and accountability are not something we take lightly. Have these concerns been discussed with our service manager? If not, we’d really appreciate the opportunity to speak with you directly and work toward a resolution. Please let us know if it’s okay for someone from our management team to reach out, or feel free to contact us at 414-281-6100 at your convenience. We’d like to understand more about what happened and see what we can do to help make this right.

Jul 31, 2025 -

Taylorrossey responded

I already spoke with your service manager — who admitted there were issues but still refused to help. After paying over $4,600 and waiting seven weeks, my transmission failed within hours of pickup, and I was told I’d have to pay another $3,400 for a second repair. I was told to have it removed from Lake Ford and towed back to my house, and it’s now sitting in my driveway completely inoperable. If this is how your team handles customers, I genuinely hope the owner is aware — because it’s unacceptable. If you need to reach me. Here is my email- taylorrossey@gmail.com I will not be taking phone calls.

July 23, 2025

My issue with the service is being charged $200 for just plugging the car into a computer for an error code. I think it's a very excessive charge. I also question the quality of the car put in the lot that More

by steven.sadowski
Recommend Dealer
No
Employees Worked With
Lucas Sorensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Sorensen
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Jul 31, 2025 -

Lake Ford responded

Thank you for your feedback. We're sorry to hear about your frustration and truly understand how disappointing it can be to experience issues with a vehicle, especially when it has relatively low mileage. Regarding the $190 diagnostic charge, this fee is not just for retrieving a code. It covers a comprehensive diagnostic process performed by our certified technicians. That includes connecting the vehicle to advanced diagnostic tools, conducting system inspections, running tests, and interpreting the results to accurately identify the root cause. This approach helps ensure we’re addressing the issue correctly, rather than guessing or replacing parts unnecessarily. As for the vehicle itself, we do our best to thoroughly inspect and recondition all used vehicles before putting them up for sale. However, as with any pre-owned vehicle, we can't always predict what repairs might arise down the road. We understand your concerns and we’re always here to help if you'd like to discuss your vehicle’s condition or potential repair options further. Please feel free to reach out to us at 414-281-6100, we’re happy to answer any questions and provide support however we can.

July 21, 2025

Not satisfied with this Ford dealership. * They didn’t fix the problem in my car, even after I explained it clearly. I paid for repairs, but the issue is still there. I had to come back again More

by C.K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Steele
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Proano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 15, 2025

I called the Lake Ford dealership before 8am and received a 1 pm oil change and tire rotation appointment same day. I arrived at 12:55pm and left by 2 pm. They even checked brakes. Good service and great tur More

by john.pelkowski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanics.
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