Lake Ford - Service Center

Respectful and efficient. My special requests were adhered to as I had requested and completed in a timely manner. My special requests were adhered to as I had requested and completed in a timely manner. More

Everything was fine. But I they fixed my car twice and both times I asked for loaner cars. They informed they had none. But when I was arriving to pick my car up, there w But I they fixed my car twice and both times I asked for loaner cars. They informed they had none. But when I was arriving to pick my car up, there was a family receiving a loaner car and asked how does that happened? Rep stated they had reserved the loaner car a month ahead of time. But I was told there ever none available ever. Was never offered to reserve a loaner car. When the work that was needed was a month apart and I could have reserve. The second time my car was kept was right before Christmas and I didn’t pick up till December 14th. I didn’t appreciate the gate keeping. I have insurance, I paid out of pocket the first time, I don’t have an old car. I didn’t understand what was the circumstance of keeping me from a loaner car. I could’ve have saved money with a loaner versus using a rental car this whole time. Then I could have paid for the other work my car needed. So I didn’t appreciate that More

Respectful and just very helpful i love the treatment we receive from all the workers receive from all the workers More

The vibe I got from the dealership and service advisor was dishonest. I felt they were just looking to rip me off and over charge me for services . was dishonest. I felt they were just looking to rip me off and over charge me for services . More

Service was smooth and fast with the skill and help of the techs and employees. Took about 15-25 minutes. the techs and employees. Took about 15-25 minutes. More

The service was done promptly. Everything was. checked over. The employees were friendly and helpful. Everything was. checked over. The employees were friendly and helpful. More

Micah took care of everything quickly, even offered a ride (even though this was a small tire repair). I appreciate the quality service your location provides every time I visit. ride (even though this was a small tire repair). I appreciate the quality service your location provides every time I visit. More

Micah and the mechanic tried to upsell me to perform work on my car that was not needed. They said I needed a new battery and it was a month old, clearly marked. Battery was checked by two places. I will N on my car that was not needed. They said I needed a new battery and it was a month old, clearly marked. Battery was checked by two places. I will NEVER come here again. I came to this dealership because we are looking for a reputable place to maintain our cars and purchase a new vehicle. We try to buy American cars and can’t get a reputable dealer to maintain the car. I hope there will be no retaliation to this review. You all have my information. Delete all my information from your system. More

I came to Lake Ford to get my Ford checked because I have car problems, and I thought that Ford technicians could easily solve my problem. I explained to Micah my car problems and requested to please have my car problems, and I thought that Ford technicians could easily solve my problem. I explained to Micah my car problems and requested to please have my vehicle fully checked and/or run a diagnostic test. Not only did I have to call later that same day to check the status of my vehicle, but my Ford was not fully checked. According to them, since my car does not have a check engine light that means my car runs fine. The only reason why I left the remaining stars 2 is because I was not charged for the test drive (thankfully) and the person who dropped me off home was kind. That same day I decided to become a Ford technician myself and performed a multi-point inspection and found that my catalytic converter has a hole which is causing loss of engine power and poor fuel economy. More