Lakeland Volkswagen

Although Michelle from sales was very good and the process was seamless, including the financing, we were disappointed with one aspect of the transaction. We purchased a 2018 BMW that had been traded process was seamless, including the financing, we were disappointed with one aspect of the transaction. We purchased a 2018 BMW that had been traded in at the dealership. The car was pristine. We purchased it and drove it home. All was well until the next day. The car’s interior smelled of cigarettes. It did not smell at the dealership, nor did it smell On the four hour ride home. After some research, I found this is normal depending on the weather and humidity. It cost us over $300 to have the smell eradicated. We were very disappointed in that it was not disclosed to us that the vehicle’s former owner was a cigarette smoker. I do not blame Michelle who knew nothing about the vehicle until our interest in it. I do blame management of the dealership. Someone at the dealership knew the car had a cigarette smell and this was not disclosed. It could have been a deciding factor in purchasing the vehicle. More

Great service department. The staff is the best! Made waiting for my vehicle enjoyable. GREAT! The staff is the best! Made waiting for my vehicle enjoyable. GREAT! More

good great amazing awesome astounding cool super stupendous outstanding nice friendly really really really good stupendous outstanding nice friendly really really really good More

Best buying experience I have had. Everyone is dealership was very helpful. Definitely will purchase from them again. Everyone is dealership was very helpful. Definitely will purchase from them again. More

Even with an appointment I still was at the dealership for 2 hrs. Just and oil change and tire rotation. Also gad to drive back to the dealership because a light saying pressure lost came on. Last time for 2 hrs. Just and oil change and tire rotation. Also gad to drive back to the dealership because a light saying pressure lost came on. Last time I had to go back because a light came on after I left. Gas is almost $5 a gallon and I live in Haines City. These things should be taken care of before the car is released. Not only is it and inconvenience but very time consuming. More

I cannot say enough great things about this dealership. My salesperson, Michelle, greeted me with a big smile and a hearty hand shake. She was very knowledgeable, professional, and personable. By the time My salesperson, Michelle, greeted me with a big smile and a hearty hand shake. She was very knowledgeable, professional, and personable. By the time I left with my new car, we were exchanging hugs. The General Manager and Business Manager were wonderful as well. I felt like everyone really appreciated my business. This was the best car buying experience I have ever had. When you’re ready to buy a new or used vehicle, do yourself a favor and go to Volkswagen of Lakeland. No pressure tactics. Just an awesome staff of friendly people. More

The service team is outstanding and ensured my needs were fully met and they explained everything throughout the process! fully met and they explained everything throughout the process! More

Very kind and understanding attendant who helped me. Very honest and transparent about everything done on the car. Very honest and transparent about everything done on the car. More

I found the dealership to be clean and the staffing courteous! Hiram is the best car salesman that I have ever had to sell me a car!!! courteous! Hiram is the best car salesman that I have ever had to sell me a car!!! More

The services people have always been very helpful. When I have an issue they are right on top of it and get the job done timely. When I have an issue they are right on top of it and get the job done timely. More