Lakeland Volkswagen

Bought a brand new VW Taos. Took it back in because the check engine light was on. Was told they would have to replace the fuel pump, but we would have to wait 3 weeks for the part, so we took the Taos bac check engine light was on. Was told they would have to replace the fuel pump, but we would have to wait 3 weeks for the part, so we took the Taos back home (apparently it was still drivable). We returned to have the pump installed, but after we left the check engine light came back on, so back to the dealer. Then they tell us the engine needs a new part. But they have no idea when it will arrive. At this point we’ve spent our entire day waiting at the dealer, but at least they sent us home in a new Tiguan for a loaner. Nice guys, but this is frustrating and wasting a lot of our time. Sure hope we didn’t buy a lemon. More

Would not recommend lack of Knowledge Then tell you two different things they don’t know the server visor don’t really know what he’s talking about different things they don’t know the server visor don’t really know what he’s talking about More

I have used the service department many times and they are always friendly and courteous. are always friendly and courteous. More

My second purchase at this dealer and second time I enjoyed to make business with Michelle. She's great!!!! About the dealer, the only one that is not charging over MSRP!!! enjoyed to make business with Michelle. She's great!!!! About the dealer, the only one that is not charging over MSRP!!! More

WORST CUSTOMER EXPERIENCE EVER. I dropped off my car to get serviced. I had a half tank of fuel when I got back in my gas light was on. Also had somethings missing from under the passenger seat. When I bou get serviced. I had a half tank of fuel when I got back in my gas light was on. Also had somethings missing from under the passenger seat. When I bought this to the attention to the GM he went crazy on the phone. Yelling was the main thing. I could not get another word in. He just kept yelling and yelling. So very unprofessional. I WILL NEVER bring my car back. I found a very nice import parts and service shop that I love. I'm treated like I'm a person and not like a number. More

Fast, friendly service. They had us in and out in no time at all. We love our local Volkswagen dealership. at all. We love our local Volkswagen dealership. More

The best experience ever!!. Thanks to Robert Aguilar, Brad & Larry and your entire VW team. Got us out of my lease and made it possible to finance two cars instead of one. Took home a brand new 22 Passat Brad & Larry and your entire VW team. Got us out of my lease and made it possible to finance two cars instead of one. Took home a brand new 22 Passat and a 21 Jetta. You guys made it such an easy experience. After numerous attempts with difference dealerships that stated that it was impossible or asked for an extremely large down payment and a high car note we decided to try Lakeland VW and it was the best decision made. They purchased my lease and were able to get us into 2 vehicles with 0 down and a comfortable monthly payment. You guys rock!! I will definitely recommend anyone to you guys. I will be returning for a trade up in the future. Thanks again to the Lakeland VW team.!! More

We got an awesome deal on our atlas 2 years ago! The service department was so friendly and Courteous, bringing our car back to us when it was serviced. service department was so friendly and Courteous, bringing our car back to us when it was serviced. More

Always great service - quick scheduling and fast return of the car. Fair prices and great options for service. of the car. Fair prices and great options for service. More

This is my second purchase there and I drove from Tampa just because they respect the customer and treat them well. Michelle is excellent. She is very respectful, does not create a stressful environment to just because they respect the customer and treat them well. Michelle is excellent. She is very respectful, does not create a stressful environment to push the car purchase and knows the product well. There were a minor issue that I brought to their attention after purchasing, they addressed it free of charge the next day. This is A+ service. When time comes, I will buy my next VW from them again. More