Lakeland Volkswagen

Excellent experience. Friendly staff, willing to answer all of my questions. My salesman, Josh, connected with me on a personal level. He did not pressure me into anything and found the best options for me all of my questions. My salesman, Josh, connected with me on a personal level. He did not pressure me into anything and found the best options for me. Overall, it was the best dealer experience I have ever had. Highly recommended More

Waiting for dealer to fulfill their agreement or enev call with timeline. Had vehicle a week now still waiting. Had a good relationship to start. Finally resolved we believe call with timeline. Had vehicle a week now still waiting. Had a good relationship to start. Finally resolved we believe More

Need to do a better job cleaning vehicles.. when a vehicle is in service and come out dirty the customer should not have dirty vehicle. vehicle is in service and come out dirty the customer should not have dirty vehicle. More

The problem that needed repair has been “fixed” twice and the item needs to be repaired again. The “courtesy” cleaning is listed on the invoice, but is rarely done. the item needs to be repaired again. The “courtesy” cleaning is listed on the invoice, but is rarely done. More

We received fast service with no pressure when shopping for a new car. After checking out other models, we returned to Lakeland VW to lease a Taos. Salesperson Hunter Jackson was a true pro. for a new car. After checking out other models, we returned to Lakeland VW to lease a Taos. Salesperson Hunter Jackson was a true pro. More

If I could give zero stars I would! I waited a week for an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed th an appt. for an oil change and tire patch. I waited in there 5 hours total. They didn't do even do the full oil change service when they claimed they were done. They had to take the car back in to rotate the tires and do the fuel injector cleaner. When they called me the next day to ask about the service I told them what happened. I was told the service manager would call me. I waited a few days and didn't hear back so I called and left him a message. He called me on a Saturday full of excuses, which did not surprise me. What did surprise me was being basically called a liar when I told him I didn't think waiting for 5 hours for this type of service is acceptable. He didn't say the word liar but he told me he didn't believe (same thing)! As for the blown tire patch that left me stranded...I probably ran over a nail when I left there. No apologies whatsoever! I have written to the GM with no response as well. This is just bad service all around. More

Every single repair I have ever needed from this dealership has taken 3 times as long as other repair shops. It is a ridiculous waste of time. It takes 45 minutes to an hour just to get the car even dealership has taken 3 times as long as other repair shops. It is a ridiculous waste of time. It takes 45 minutes to an hour just to get the car even looked at to begin the process. When a customer asks for estimates on when repairs will be done “soon” is not a good answer when there is an hour and a half left of work to do. More

My service advisor Tony was great he made my entire experience so pleasant. I came in to have new keys made and some repairs completed he made it so easy! Super pleasant and so kind definitely recommen experience so pleasant. I came in to have new keys made and some repairs completed he made it so easy! Super pleasant and so kind definitely recommend him More

Tony McCalla was very helpful and polite, went in early than appointment, Tony looked at my car and told me what was wrong and follow was great called me when the car was ready than appointment, Tony looked at my car and told me what was wrong and follow was great called me when the car was ready More

I will start off with with saying that I am an independent car dealer and I have purchased several cars.This was an awesome experience! independent car dealer and I have purchased several cars.This was an awesome experience! More