Lakeland Volkswagen

Great experience! Trey was a great sales guy- non pushy, very informative on the vehicle and laid back! I’d definitely recommend Lakeland VW to anyone in search of new or used vehicles! very informative on the vehicle and laid back! I’d definitely recommend Lakeland VW to anyone in search of new or used vehicles! More

The sales, service, and parts departments are knowledgeable and helpful. When it comes to buying a VW, we always deal with Hiram...he is the best! We have bought several Volkswagens from Lakelan knowledgeable and helpful. When it comes to buying a VW, we always deal with Hiram...he is the best! We have bought several Volkswagens from Lakeland VW and keep coming back! More

The personnel are excellent and the building is clean. I think prices for inexpensive repairs are too expensive at Lakeland VW. I paid 780.00 for a fuel pump. I was charge 2hrs for installment fee. The pum think prices for inexpensive repairs are too expensive at Lakeland VW. I paid 780.00 for a fuel pump. I was charge 2hrs for installment fee. The pump is underneath the back seat. It only takes 10min to do. More

Wonderful service manager, friendly staff, service done in timely manner...no complaints, excellent waiting area, good music, all in all a pleasant place to wsit in timely manner...no complaints, excellent waiting area, good music, all in all a pleasant place to wsit More

Our experience at Lakeland VW was very good. Jeff and the staff were pleasant, helpful, straightforward and not pushy. We got a nice car at a fair price without feeling pressured. the staff were pleasant, helpful, straightforward and not pushy. We got a nice car at a fair price without feeling pressured. More

The lack of consideration and the sense of urgency is absent. Took my car service due to a check oil level and low washer fluid notification. (last visit was on Aigust 2020) I was supposed to wait an h absent. Took my car service due to a check oil level and low washer fluid notification. (last visit was on Aigust 2020) I was supposed to wait an hour per service agent suggestion. I got to the dealer in Lakeland at 8:50am for a 9:00 am appointment left at 2:06 PM. Was offered a loaner after the first hour asked how much longer and was told one more hour I said it's ok I will wait. BIG MISTAKE!!! 11:30AM passed didnt see my car keys until 2pm and I asked him not to wash it please I had to go. I dont mind waiting as you can see. But then not having good time management skills and lack of consideration for your costumer is another thing. If a costumer makes an appointment at 9 am it might may be mean that they have other things to do during the day. Came home and started reading their reviews and got worried. Opened the hood of my car and the plastic engine cover was loose and the battery covers were out of place. It isnt the first time I go to that particular dealer and they take longer than expected. WILL MAKE OTHER ARRANGEMENTS TO SERVICE MY CAR SOMEWHERE ELSE. No matter how far. More

Trey and Larry made my new car purchase easy. Well, as easy as parting with all that money can be! No kidding, it was a pleasant experience. easy as parting with all that money can be! No kidding, it was a pleasant experience. More

The Process was very timely and the staff were all very friendly. I need twelve more words to finish this review, now I need four. Thank You! friendly. I need twelve more words to finish this review, now I need four. Thank You! More

Unfortunately when I left my vehicle in your care for services I noticed several items missing. I reached out to the dealership immediately, spoke with the service manager as well as the dealership manag services I noticed several items missing. I reached out to the dealership immediately, spoke with the service manager as well as the dealership manager and left a message. It’s been a week and I still have no resolution or feedback on the matter. Obviously they feel it wasn’t their doing and it was “the detailing vendor” they hire to do the car washes.. but realty it should have never happened and the fact that it still happened under their care and their property.. Your supposed to have peace of mind when u drop your vehicle off but this obviously isn’t the case here. I’ve lost complete trust. And I’m extremely disappointed bc it affects my child as well More

Good service from start to finish. Easy to schedule the appointment, was ready on time. Will return again when I need service. Thanks again for your service. appointment, was ready on time. Will return again when I need service. Thanks again for your service. More