Lakeland Volkswagen

Good service from start to finish. Easy to schedule the appointment, was ready on time. Will return again when I need service. Thanks again for your service. appointment, was ready on time. Will return again when I need service. Thanks again for your service. More

This was the best car buying experience. Everyone was extremely friendly and helpful. There was no pressure placed to buy a car which was appreciated compared to other car buying experiences. extremely friendly and helpful. There was no pressure placed to buy a car which was appreciated compared to other car buying experiences. More

I’m very disappointed with my experience everything went very well until I got back into my car and noticed a very large crack in my windshield. I pulled back in and showed them at which time the manager c very well until I got back into my car and noticed a very large crack in my windshield. I pulled back in and showed them at which time the manager came out and looked at it and then talked to some other guys and came back to tell me it had already been there which I know it wasn’t! I was very upset and she told me my insurance should cover the windshield and that I would get my next oil change for free. I know something happened and this is my first bad experience I’ve had here! I wanted to keep bringing my car here for service since I bought it here but now I don’t know if I’ll be back!!!! More

Outstanding customer service and professional attention to detail I had been searching for that vehicle for a while and the management team made me a great deal to detail I had been searching for that vehicle for a while and the management team made me a great deal More

Quick and easy appointment scheduling. Good communication from appointment to turn int o delivery. Everything done on time and car cleaned before pick up. The communication from appointment to turn int o delivery. Everything done on time and car cleaned before pick up. The More

Very disappointed with the service. Brought the car on late Jan, they changed parts, promised a loaner car and did not provide. Jeff from service told us the car needed oil change even if the car did not late Jan, they changed parts, promised a loaner car and did not provide. Jeff from service told us the car needed oil change even if the car did not need one. The loaner car was given a week later when they were still waiting for the part to arrive NOT when we were promised to have one. They replaced the diesel part and when he gave the car back the dashboard light lit up just after leaving the VW service. Worst is when they returned the car, we cannot put diesel anymore because the fuel tank did not accept the nozzle. I asked why suddenly we cant fill the tank because the nozzle wont fit, Jeff was shouting at me on the phone that its not VW fault thats why he sold a diesel adaptor for $31. When I asked him politely why he was shouting he was even saying "do you understand papi papi.its the gas stations fault.." Very derogatory as if he was mocking us because we are Asian. I just kept quiet to stop his anger towards me. Very unacceptable, we have 3 VW cars and we service them at Lakeland VW but the customer service there Jeff Perard was very off that it left a very bad taste to loyal customers like us. They are still pending to fix the Jetta diesel car and if we have any other choice we will go to other VW service but the issue is, we bought the car in VW Lakeland with the warrant hoping that sale and service under one roof would save us the headache. But after this experience, it has really turned us off, as if we are the one at fault. Good service can be given anytime but bad attitude from your provider is just not acceptable. I wish VW will take this seriously because this is our 7th VW car, from the Beetle, Golf, Passat, 2 Tiguans, Routan and now a Jetta. I called the other Jeff HAvard from Sales and told him why the car now needs an adapter because when we bought it from VW, we were able to fill the tank without any problem. After taking the car to VW service, now we cant fill the tank - Jeff Perard said that gas stations have been chaning their nozzles and its not VW's fault. Its hard to swallow that reasoning especially the other side is shouting. BAD CUSTOMER SERVICE, BAD CUSTOMER EXPERIENCE !!! I don know this Jeff personally, just met him and I have nothing personal against him. Its just that the shock that we got after that experience is just heart breaking and to date, the issue is still not solved. More

I went in with my old worn out vehicle and walked out with a good deal on a brand new Tiguan at a great price! Very nice dealing with a small town dealer. with a good deal on a brand new Tiguan at a great price! Very nice dealing with a small town dealer. More

Very hard to believe we need new spark plugs at only 40,000 miles. I was told it’s highly suggested, my suggestion :Volkswagon builds a better product. I’ve had previous Volkswagens, never at 40,000 m 40,000 miles. I was told it’s highly suggested, my suggestion :Volkswagon builds a better product. I’ve had previous Volkswagens, never at 40,000 miles was that suggested More

Great service, extremely knowledgeable of products and services. I like vdubs because they stand behind their products and service. Will go back for future service services. I like vdubs because they stand behind their products and service. Will go back for future service More

I was very disappointed that most of your employees were mask less. Including the one driving my car. I understand you changed out the seating for COVID to those high metal chairs, but no masks makes no se mask less. Including the one driving my car. I understand you changed out the seating for COVID to those high metal chairs, but no masks makes no sense More