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Lakeland Volkswagen
Lakeland, FL
3,180 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,180 reviews
August 09, 2021
Terrible, they gave me an oral estimate of $843, after checking with other dealership i found out they were trying to do services already preformed to the vehicle. They refused to give me a written estim checking with other dealership i found out they were trying to do services already preformed to the vehicle. They refused to give me a written estimate, i spent over 4 hours and came out with a $352 bill. Never again! More
by dna0
Verified CustomerEmployees Worked With
Anthony McCalla
August 08, 2021
We seen the vehicle that we wanted on line , the exact model , color , year etc. , I called Lakeland VW , Hunter Jackson answered , he told me about the car and assured me that it was as nice as it model , color , year etc. , I called Lakeland VW , Hunter Jackson answered , he told me about the car and assured me that it was as nice as it looked on line , we drove 2 hours south to check the car out , when we pulled into the lot we knew it was the one , Hunter greeted us , he was very professional , polite and very friendly , he made it happen for us , we drove it home and have been very pleased with our purchase , thanks to Hunter More
by dqcool37
August 08, 2021
I just leased a car at Lakeland Volkswagen. Hunter Jackson was the salesman I worked with this time. He was thorough and friendly and supplied me with good confident service. I recommend this dealer Jackson was the salesman I worked with this time. He was thorough and friendly and supplied me with good confident service. I recommend this dealership and in particular Hunter Jackson, fir good quality service. More
by DTEMPLIN
August 06, 2021
Very friendly. Did not push us to purchase and instead was focused on our questions and ensuring the experience was positive and efficient. Offered the best deal in terms of rebates and trade in value. was focused on our questions and ensuring the experience was positive and efficient. Offered the best deal in terms of rebates and trade in value. More
by carrow1998
August 06, 2021
I was very pleased with my time at VW. Everyone was very kind. One of the sales consultants led me to the service dept. when I came in. And Jeff was very pleasant. kind. One of the sales consultants led me to the service dept. when I came in. And Jeff was very pleasant. More
by LADYINRED06455
Employees Worked With
Jeff Perard
August 03, 2021
The service department was able to diagnose our Jetta’s issue quickly. Unfortunately, a part had to be ordered and would take 7-10 business days for arrival. It took a little longer than expected due to issue quickly. Unfortunately, a part had to be ordered and would take 7-10 business days for arrival. It took a little longer than expected due to delivery but Tony kept me informed the entire time. More
by NDTMJT0801
Employees Worked With
Jeff Perard, Anthony McCalla
August 03, 2021
Service was bad my battery was all corroded when I came back from vacation, and I had to replace the battery I called the dealership! They told me they would speak to the sales manger and never called me b back from vacation, and I had to replace the battery I called the dealership! They told me they would speak to the sales manger and never called me back, I tried calling back and no one answer the phone. More
by frankie.ak101
August 02, 2021
Everyone was very friendly & helpful, but I had to wait quite a while even though I had an appointment. It also would have been nice to have complementary water. quite a while even though I had an appointment. It also would have been nice to have complementary water. More
by lbenglish05
Employees Worked With
Jeff Perard
August 02, 2021
Terrible inventory, charming associates. Perfect recipe for a blooming business. Brought up an issue with my vehicle NOT EVEN A MONTH, was told to bring it in. Took it in, and service dept took note of iss for a blooming business. Brought up an issue with my vehicle NOT EVEN A MONTH, was told to bring it in. Took it in, and service dept took note of issue and brushed it off, stating it was because of the “newness”. Long story short, company told me they don’t recall my visit and ended up paying a large sum of money for a vehicle bought less than 90 days ago. More
by awhy242ty
Employees Worked With
Other Employees :
Bradley Frazier, Anthony McCalla
August 01, 2021
Took Jetta in for recall work. They couldn't finish that day so service tech named Jeff gave me a loaner for overnight use. Finished early next morning and no hassles, no fuss, no biggie. Scratch one job of day so service tech named Jeff gave me a loaner for overnight use. Finished early next morning and no hassles, no fuss, no biggie. Scratch one job off the Daddy-do list. Thanks guys. More
by ROBERTAJOHNSON0323
Employees Worked With
Jeff Perard
