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Lakeland Volkswagen
Lakeland, FL
2,936 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,936 reviews
February 24, 2020
Very professional dealership. I have done business here several times and I recommended this establishment to anyone. Trey was our salesmen and Larry was our finance guy who was also very nice and v very h several times and I recommended this establishment to anyone. Trey was our salesmen and Larry was our finance guy who was also very nice and v very helpful and I also recommend asking for both of them. 5 stars More
by vitalec55
Verified Customer
February 24, 2020
Service in general is outstanding. Service manager is not customer friendly, does not believe the customer as to issues on the car even new purchase. I was basically informed I was the only person of the mil customer friendly, does not believe the customer as to issues on the car even new purchase. I was basically informed I was the only person of the millions of VW Beetle sold with a non functioning radio for the android auto. Brandon VW knows how to order and replace the radio. I ONLY returned to Lakeland VW because of Jonathan Fiermonti! More
by PSBETTS1
Employees Worked With
Jonathan Fiermonti, Jeff Perard
February 21, 2020
What happened to my car? Normally I have nothing but positive remarks for this dealership. I have two VWs that I regularly bring in for service and repairs, but this has been Normally I have nothing but positive remarks for this dealership. I have two VWs that I regularly bring in for service and repairs, but this has been the least satisfying trip yet. I brought my 2014 Jetta in for diagnostics/repairs. Repairs seemed to go smoothly. However, when I picked up my vehicle this morning I noticed it was a WRECK on the inside. Napkins strewn about, registration papers crumpled on the floor, overall it was a mess and not how I left it when I dropped it off. Seems like someone was rummaging through my car, but I'm not sure why. Additionally, they listed a complimentary "wash" on the itemized statement of the repairs/services, and the car did not appear washed at all. Pretty disappointed as this is typically an awesome experience for me. More
by princessfinn
Employees Worked With
Jeff Perard
February 21, 2020
Great customer service! Very friendly and responsive to our needs. Gave us options with the right information to make a decision. Thank you very much! our needs. Gave us options with the right information to make a decision. Thank you very much! More
by EBETANCO1
Employees Worked With
Jeff Perard
February 21, 2020
Very pleasant and good service, clean job , explained everything that have to be done . Feel like you are home . Thanks so much for your wonderful job everything that have to be done . Feel like you are home . Thanks so much for your wonderful job More
by analnunez23
Employees Worked With
Brian Woerdehoff, Jonathan Fiermonti
February 21, 2020
Excellent customer service each and every visit. Service department always does an outstanding job. Recently purchased a new Jetta this week and Trey went over and above in regards to customer service to ma department always does an outstanding job. Recently purchased a new Jetta this week and Trey went over and above in regards to customer service to make sure I was able to buy the vehicle! More
by bchastain120
Employees Worked With
Other Employees :
Brian Woerdehoff, Jonathan Fiermonti, Lawrence "Trey" Chapman
February 20, 2020
My oil change and software update took six hours. Good think I wasn’t waiting at the dealership for it to be done or I’d be very upset. think I wasn’t waiting at the dealership for it to be done or I’d be very upset. More
by LISABELL1963
Employees Worked With
Jonathan Fiermonti
February 20, 2020
No haggle no pressure environment. They offer you their best price from the get go. Very friendly staff. Only question that I still wondered about was whether money factor on a lease is negotiable. Was best price from the get go. Very friendly staff. Only question that I still wondered about was whether money factor on a lease is negotiable. Was offered a lower money factor at a different VW Dealer but Lakeland VW had a better price. Dealer incentives appear tied to overall deal structure. Happy overall. More
by carlmellis33
Employees Worked With
Other Employees :
Lawrence "Trey" Chapman, Bradley Frazier
February 20, 2020
Service was great! They got my daughter’s car quickly and were very honest with what needed to be repaired and the costs. Repair was pricey but all VW repairs are. and were very honest with what needed to be repaired and the costs. Repair was pricey but all VW repairs are. More
by DDWILKIN4
Employees Worked With
Jonathan Fiermonti
February 20, 2020
This VW dealer has proffessional staff ready to assist you anytime. They service you car on a reasonably timely manner. They will answer any questions you have concerning your automobile. I highly recomme you anytime. They service you car on a reasonably timely manner. They will answer any questions you have concerning your automobile. I highly recommend this dealership to any VW owners. More
by lexdg
Employees Worked With
Jeff Perard
