Lakeland Volkswagen

Lakeland Volkswagen has always been a pleasure to work with. It's frustrating when you need service on your vehicle, but Lakeland VW has figured out how to remove as much friction from the process as poss with. It's frustrating when you need service on your vehicle, but Lakeland VW has figured out how to remove as much friction from the process as possible. I appreciate that they take the time to break down realistic time frames for the service and any potential issues that may arise once they get my vehicle on the lift. The thing I love most about my experiences (I have been a Lakeland VW customer for almost 7 years) is the integrity that follows each interaction. They say what they are going to do, and they follow through with it. That will always get 5 stars in my book More

The service technician was courteous and answered all my questions and concerns. It’s always a pleasure to visit. questions and concerns. It’s always a pleasure to visit. More

Everyone at the Lakeland VW was extremely helpful and friendly. My most recent visit with Matt I felt very well taken care of and am extremely happy with the customer provided by him and every one of the friendly. My most recent visit with Matt I felt very well taken care of and am extremely happy with the customer provided by him and every one of the team. Thank you! More

Got exactly what I needed by my VW crew. ..Ashley and Jeremy in the service dept took care of me and my car with the best service possible. ..Ashley and Jeremy in the service dept took care of me and my car with the best service possible. More

We had an awesome experience and got exactly what we wanted!! Thanks Dominic and Larry!! wanted!! Thanks Dominic and Larry!! More

This is the worse VW dealership I have ever been to. Not only did they break my entire passenger door so it would no longer close and the window no longer went down all the way, they then returned my ca Not only did they break my entire passenger door so it would no longer close and the window no longer went down all the way, they then returned my car to me like that, as though I wouldn’t notice my car door flying open while driving and not able to close it at all. This was after they were simply supposed to fix the lock that was not locking consistently. In addition, they informed me that I had a nearly $6,000 engine light issue and that it was not covered under warranty so I would have to pay the full amount. However, after getting it re-diagnosed at Orlando VW South, it was confirmed that the issue was indeed under warranty and I did not have to pay a dime other than my $50 deductible. This dealership just wants money and is not even capable of fixing mechanical issues without completely breaking something in the process. More

The staff was super friendly and kept me informed the entire time. Everything was smooth and stress-free. I really appreciated the communication. Will definitely be back! entire time. Everything was smooth and stress-free. I really appreciated the communication. Will definitely be back! More

This is by far The WORST experience of my life as a car owner. Not only was money stolen from my car, the AC did not work after it was service and a hefty bill of $1800 I spoke in person to the GM who pro owner. Not only was money stolen from my car, the AC did not work after it was service and a hefty bill of $1800 I spoke in person to the GM who promised to enquire about the theft in my vehicule but never heard back. I do not recomment this dealership and will take my business somewhere else More

Highly recommend this dealership’s service. Recieved communication throughout the process in person and via text. Recieved communication throughout the process in person and via text. More

Ashleigh took great care of me when I came in with a popped tire. She made sure everything was taken care of and I had nothing to worry about. popped tire. She made sure everything was taken care of and I had nothing to worry about. More