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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,952 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,952 reviews

July 09, 2025

Service was good, I was in and out within an hour, staff was courteous, enmities were good lounge was good More

by jetorres61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback. We're glad to hear you had a quick and smooth visit, and that you enjoyed the lounge and amenities. We appreciate your kind words about our courteous staff and look forward to seeing you again at Lakeland Volkswagen.

July 07, 2025

I believe her name was Stephanie. She was very helpful, friendly and knowledgeable and made the visit more pleasant. More

by vivedni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Jul 08, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We’re glad Stephanie was helpful, friendly, and knowledgeable during your visit to Lakeland Volkswagen. We appreciate you sharing your positive experience!

July 06, 2025

I purchased a car from this dealership and had an excellent experience. The team was helpful, honest, and genuinely focused on making the process smooth. I never felt pressured at any point, which I More

by Chaeferrell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Lakeland Volkswagen responded

Thank you for the wonderful review! We're so glad to hear your experience at Lakeland Volkswagen was smooth, honest, and pressure-free. It's great to know our team made you feel comfortable and supported throughout the process. We appreciate your kind words and recommendation, and we’re always here when you need us!

July 05, 2025

Ashleigh is awesome! She made the entire process easy, smooth and pain -free. The car is working just fine now More

by jonaplacefoundation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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Jul 06, 2025 -

Lakeland Volkswagen responded

Thank you for the great feedback! We’re glad Ashleigh made the process easy and smooth for you. Happy to hear your car is running well. We appreciate you choosing Lakeland Volkswagen!

July 01, 2025

Quick and easy scheduling. Nice lobby. Friendly staff. Very comfortable wait in lobby. Snacks and drinks available for free More

by Rynheine12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady at service desk
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Jul 01, 2025 -

Lakeland Volkswagen responded

We appreciate your kind words! It’s great to know you found scheduling simple and enjoyed our welcoming lobby and friendly team. We’re happy to provide a comfortable experience with snacks and drinks for our guests. Thanks for choosing Lakeland Volkswagen!

June 29, 2025

Very pleased with the service I received. They went above and beyond I I highly recommend. More

by samuise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
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Jun 30, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We’re thrilled to hear you were pleased with the service and that our team went above and beyond. We truly appreciate your recommendation and look forward to serving you again at Lakeland Volkswagen.

June 29, 2025

While Ashley gave excellent customer service, I feel that the service department was trying to upsale repairs. Fortunately, I have a very knowledgeable husband and father-in-law who understand the repair su More

by majmom19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Jun 30, 2025 -

Lakeland Volkswagen responded

Thank you for your honest feedback. We’re happy Ashley provided excellent customer service and that you found our staff friendly and kind. We understand your concerns about the repair suggestions and respect your decision to consult others before authorizing work. We value your trust and will continue striving to provide transparent and reliable service at Lakeland Volkswagen. We look forward to assisting you again in the future.

June 28, 2025

I felt like they really care about my finances! Which made me feel safe/secure More

by Burns, Valerie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2025 -

Lakeland Volkswagen responded

Thank you, Valerie! We're glad to hear our team made you feel cared for and secure about your finances. Your trust means a lot to us!

June 24, 2025

Great service very polite customer service will recommend clean waiting area with coffee and vending machines More

by jacky292018@ outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Lakeland Volkswagen responded

Thank you for the kind words! We’re glad you enjoyed the polite service and clean waiting area. We appreciate your recommendation!

June 24, 2025

It's alright, not the best but alright. Lacking a proper snack bar, it's old and can use and update. More

by Bhenryrobert
Recommend Dealer
Yes
Employees Worked With
Saul
Report | Print
Jun 25, 2025 -

Lakeland Volkswagen responded

Thanks for your feedback, Robert. We’re glad your experience was alright, and we appreciate your suggestions about updating the snack bar and facilities. We’re always looking for ways to improve.

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