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Lakeland Volkswagen

Lakeland, FL

4.3
2,913 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,913 reviews

November 29, 2019

Oil change Everyone is amazing. I recommend Lakeland Volkswagen to everyone I know who has a VW. Lyndsay is great! She is a joy. I will continue to get my serv More

by amsfrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
November 29, 2019

Israel the Great Dealer was a little slow to acknowledge me. I had to ask for help. I was passed off to Israel which turned out to be a blessing. I previously visited More

by KENNETH.MOORE305
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gerena
Nov 30, 2019 -

Lakeland Volkswagen responded

I want to thank you first of all for choosing Lakeland Volkswagen to purchase your new 2019 Atlas! I also want to apologize for the delay you experienced in someone assisting you. This is unacceptable for any of our guests to have to wait to be approached and be assisted. This was discussed in our sales meeting to make sure we are focused on not letting this happen. Thank you again for your patience and allowing us to assist you with the purchase of your new vehicle, we'll be here for all your automotive needs after the sale as well. Welcome to our family! Jeff Arthur General Sales Manager Lakeland Volkswagen

November 28, 2019

Great experience Was kept aware of service process. Job completed timely and got a free car wash! Appointment scheduling was very easy. Everyone was so helpful. Thank More

by TTROYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
November 28, 2019

Great customer service I was experiencing troubles with my car which was very frustrating but Lyndsay helped me every step of the way which gave me a lot of relief. She is More

by Bobbi-Ann Laing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
November 27, 2019

Great experience Not like the typical dealership that tries to grin things wrong with your car that aren’t there. Very fast service for the right price. Lyndsay is the More

by adammayfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
November 26, 2019

Tailgate Brought car in 3x for tailgate w no resolution. Not happy to keep coming back. Difficult as I am only in town for few days More

by Phsmithrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lyndsay Baker
Jan 16, 2020 -

Lakeland Volkswagen responded

I am sorry for your inconvenience. Thank you for your patience in order to fix your tailgate. Please contact me so we can discuss your situation. Thank you, Brian Woerdehoff Service Director Lakeland VW 863-688-8112

November 26, 2019

Great job Dave, Larry and Jeff Arthur did great. Highly recommend. Fast and efficient. Got the Jetta Se with 6 year 72000 bumper bumper to bumper warranty. Ge More

by DAVIDSHEPHERD4951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Shepherd
November 25, 2019

VW service Got my GTI serviced. The wait was great.. they even washed my vehicle. Told me when my next service would be so I can plan. More

by CCBICHON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff, Jonathan Fiermonti, Lyndsay Baker
November 25, 2019

Awesome Customer Service I flew from NJ to FL just to buy from Lakeland. Everyone is incredibly nice, their prices are great, and the process was very efficient. Highly recomm More

by ayotaylo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle
November 25, 2019

Great atmosphere and employees Very friendly and comfortable setting. They offered us a ride to local eateries as we were there a long time. Will go back for sure More

by dez_darby
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
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