Lakeland Volkswagen

GOOD SERVICE, UNCOMFORTABLE WAITING AREA waiting area for service not comfortable. Only 2 padded chairs which were very old and uncomfortable. Have the manager sit in them and see what he t waiting area for service not comfortable. Only 2 padded chairs which were very old and uncomfortable. Have the manager sit in them and see what he thinks. I recently had another vehicle served at Berlin City Jeep in Berlin, NH. That was a model service area. They had 3 separate waiting rooms. Kids screaming in one so we went to another one and were comfortable. They had free water, coffee, tea & hot chocolate. Free cookies and snacks. TVs on different stations in each room. Very comfortable overstuffed chairs. The people were nice and the service was good but the wait was uncomfortable. More

Fast and friendly service This dealership continues to provide fast and friendly service. They work hard to schedule appointments as soon as possible and offer concierge servi This dealership continues to provide fast and friendly service. They work hard to schedule appointments as soon as possible and offer concierge service to local restaurants while you wait! The lobby is always stocked with water and coffee and the facilities are very clean! More

Atlas Purchase Customer service was great and Hiram was an easy salesman that didn’t pressure us. Detail and prep of new vehicle was poor quality. The right rear tir Customer service was great and Hiram was an easy salesman that didn’t pressure us. Detail and prep of new vehicle was poor quality. The right rear tire pressure was 15 psi low and the left rear tire pressure was 10 psi low according to manufacture rating of 35psi. Sticker residue was still left on driver door of vehicle and bumper had sticker residue leftover that Hiram had to remove himself. Appeared that vehicle was only rinsed off then spray shine applied. No complaints from the sales side. Detail and prep section needs to step up there game when dealing with a roughly $40,000 vehicle purchase. More

Simply super. Thanks The only reason I bought my 3rd VW from this dealership is because of fantastic treatment I got from Mr. Jared Miller. He is so sincere and hel The only reason I bought my 3rd VW from this dealership is because of fantastic treatment I got from Mr. Jared Miller. He is so sincere and helpful that after trying other make and models and discount incentives, I returned again and again and bought the car thru him. Mr. Bradley was also extremely prompt and helpful. I am very thankful to him as he went out of way to accommodate me. He is a jem of sales person. Overall I am very happy with my experience with dealership. P. Bhatt Winter Haven, Florida More

Service for manufacturers recall Excellent service, lyndsay was very helpful, service was quick, they even clean na d vacuum my car free of charge while waiting at a nice lobby Excellent service, lyndsay was very helpful, service was quick, they even clean na d vacuum my car free of charge while waiting at a nice lobby More

Excellent service Went to perform my standard service at the dealership, they also performed a recall that was pending on the vehicle. Time was specified up front and e Went to perform my standard service at the dealership, they also performed a recall that was pending on the vehicle. Time was specified up front and everything got done on the same day, great service. More

New Beetle Convertible Our purchase of this car was quick and easy. We had looked at the car in the VW website so we knew where to find what we wanted. The price was right Our purchase of this car was quick and easy. We had looked at the car in the VW website so we knew where to find what we wanted. The price was right and the transaction went smoothly. We were surprised to find, when we finally paid for the car that perhaps we could have used our credit card for the entire transaction if we were willing to pay the credit card company charge. We would gladly have paid the charge rather than have to return to our home to get a local bank check. More

Awesome I was extremely happy with Cory very friendly and professional salesman. Would highly recommend dealership to others. Looking forward to Future intera I was extremely happy with Cory very friendly and professional salesman. Would highly recommend dealership to others. Looking forward to Future interactions with this dealership. More

First one-year inspection Overall this was a very good experience for service with shuttle to and from dealer and office; prompt attention to service; explanation of what they Overall this was a very good experience for service with shuttle to and from dealer and office; prompt attention to service; explanation of what they would do, fairly priced, and friendly, professional treatment. More

Great service and speedy process Great customer service, friendly staff, and good prices. We were not rushed to make a discussion. Also it was a speedy process. Nothing is worse than Great customer service, friendly staff, and good prices. We were not rushed to make a discussion. Also it was a speedy process. Nothing is worse than sitting at a dealer all day to buy a car. We were in and out in less than three hours and most of that time was looking at multiple cars and test driving. Thank you VW. I would definitely buy another car from this dealership and refer my friends. More