Lakeland Volkswagen

The Torturous Customer Our salesperson was, Michelle. My husband and I put her through all the twists and turns or narrowing down exactly which vehicle we were interested i Our salesperson was, Michelle. My husband and I put her through all the twists and turns or narrowing down exactly which vehicle we were interested in and would be most happiest with for the foreseeable future. Michelle stuck with us all the way and answered all our endless questions. Michelle's demeanor was always upbeat and excited that we were adding a Volkswagen to the lineup of our family vehicles for the first time. Even when I did not understand some of the numbers in the financing portion of the transaction and abruptly left without closing on the deal; Michelle remained polite and courteous when my husband and I returned to pickup and finalize the purchase a week later. The dealership (and Michelle) went above and beyond to find the R-Line Atlas that we wanted. We look forward to continuing our Volkswagen relationship into the future with oil changes, maintenance, etc., and hope to see Michelle when we drop in to the dealership for those appointments. More

Exceptional service Brian Weordehoff and his entire team at the Lakeland VW service department always provide an exceptional customer service and it is the best in Florid Brian Weordehoff and his entire team at the Lakeland VW service department always provide an exceptional customer service and it is the best in Florida. More

Service of my 2015 VW CC I feeli that I am in the right place to get my car serviced Everybody was friendly and take my concerns serious and value me as a customer! I feeli that I am in the right place to get my car serviced Everybody was friendly and take my concerns serious and value me as a customer! More

Awesome Service!! I always enjoy my time there with my service. Johnathan is always so nice and helps with any questions I have. Everyone is so helpful. I always enjoy my time there with my service. Johnathan is always so nice and helps with any questions I have. Everyone is so helpful. More

Always great. All I had to do was have my tires rotated for the first time on my new vehicle, but even that was done quickly. I have a long time standing relationsh All I had to do was have my tires rotated for the first time on my new vehicle, but even that was done quickly. I have a long time standing relationship with the service department staff and I’m always satisfied with the service. Dan Yerkes deserves mention in my reviews, also. More

Nice experience Very nice fast and friendly made sure the vehicle was clean and ready to go I only had a short wait and explain the paperwork and no pressure. Very nice fast and friendly made sure the vehicle was clean and ready to go I only had a short wait and explain the paperwork and no pressure. More

Always great Lyndsay and the service team always do a fantastic job! I always opt to wait on my car, and the wait is friendly and comfortable. They don’t leave me Lyndsay and the service team always do a fantastic job! I always opt to wait on my car, and the wait is friendly and comfortable. They don’t leave me lingering longer than needed. Lyndsay is constantly giving me service updates. The experience makes taking my car for service not so stressful or daunting. Thank you Lyndsay! More

Exactly what we needed! Team was extremely knowledgeable, not pushy, fast and attentive. We had gone to other dealerships with no success. So happy we made the trip to Lakela Team was extremely knowledgeable, not pushy, fast and attentive. We had gone to other dealerships with no success. So happy we made the trip to Lakeland VW, have been enjoying our new Atlas!! More

Good Price, Terrible Service I'll start with the good. Their price is really good (gave it a 5). But, be aware that although they will act like they negotiate, their online price I'll start with the good. Their price is really good (gave it a 5). But, be aware that although they will act like they negotiate, their online price seemed final as they wouldn't even budge on $500. Regardless, the price was good otherwise I won't have purchased. Here are my warnings. Don't expect to bring your money as they will require you to use their banks at their interest rates. I have excellent credit with a pre-approval from my bank and they didn't accept my bank's check, nor did they give me the VW advertised APR which requires you to have a 740 or above, which I do. This has required me to finance with them at a very high interest rate and now pay extra fees to refinance the loan back to my bank all so they can get a commission. But... I can live with that, it's business. Now, the reason I don't recommend them, and this is sad. The following morning (less than 12 hours after signing) I called Mr. Miller as I wanted to remove Zurich Shield protection. Other than paperwork the initial treatment has never been applied as I was instructed to come back to finalize it. I was transferred to his desk and left a voicemail. 24hr later and no response, I called my sales person. She knew I had to come back and get an item I left in my trade-in and said Mr. Miller can correct it when I come back since it was not finalized. I went back to the store and Mr. Miller blatantly refused to refund it because of who I financed with? But then said he didn't have the authority and that only Mr. Diveley, the GM could refund it. Instead of giving me his number or email or passing my info to Mr. Diveley, he just said to reach him on Monday. Luckily, I also received a letter from Mr. Diveley with his direct number and extension. After three days of being transferred to his voicemail and multiple conversations with the receptionist explaining my need to speak with him, I have yet to get a call back from Mr. Diveley. This is a simple problem that could have been very easily solved, but for a few hundred bucks in commission, poor administrative customer service, and lack of empowerment in their people, they now have a dissatisfied customer. Oh yeah, and they won't be much help with Car-Net or any other system questions, most of the people in the store don't know the features on the new VWs, they just know what their commissions are on the products. Now on to the VW Corp survey... More

Found Lakeland VW in my search for a specific vehicle, the whole experience was pleasant and I’m happy to have found such an ethically ran dealership and wouldn’t hesistate to buy from Lakeland VW again. the whole experience was pleasant and I’m happy to have found such an ethically ran dealership and wouldn’t hesistate to buy from Lakeland VW again. Thank you Michelle,Jeff, and Larry More