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Lakeland Volkswagen

Lakeland, FL

4.3
2,940 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,940 reviews

December 04, 2019

Fast and Easy Buying Saw my car on Friday Night on the website and I called first thing Saturday at 9AM and by 10AM I had my approval. I live in Tampa and did everything o More

by n.bakewell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Frazier
December 04, 2019

Easy, stress-free, reliable Went in to look at a car Dave was more than a help and made everything seem stress-free,hands down the easiest in and out with good payments.thank you More

by dylan.deese28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Shepherd
December 03, 2019

We had a great experience with Trey! Once we meet with Trey, we had a wonderful experience that flowed smoothly with Trey & Larry. AND... my daughter is SO happy with her new Atlas!! More

by DEBRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence "Trey" Chapman
December 03, 2019

Good sales associates Michelle and trey were excellent. We schedueled an appointment online so when we arrived the car was ready to be driven. They quickly evaluated our tr More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle, Lawrence "Trey" Chapman
December 02, 2019

Great customer service The customer service is excellent. Jeff and Jared are extremely knowledgeable and helpful. They made our car buying experience as painless as possible More

by MIKE.MOORE26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Miller, Jeff Havard
December 02, 2019

Great Lakeland VW Experience, Again! Lakeland VW has again exceeded our expectations. Dave S. Helped us pick out the perfect Atlas that fit our lifestyle and budget. The entire team made More

by DrJessK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Shepherd
December 02, 2019

Very professional service with bilingual sales person. Excellent customer service. No hidden information about the cost or finance interest rate. Very professional service with sales person bilingual (Span More

by elianeth89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Draper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gerena
November 29, 2019

Israel the Great Dealer was a little slow to acknowledge me. I had to ask for help. I was passed off to Israel which turned out to be a blessing. I previously visited More

by KENNETH.MOORE305
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel Gerena
Nov 30, 2019 -

Lakeland Volkswagen responded

I want to thank you first of all for choosing Lakeland Volkswagen to purchase your new 2019 Atlas! I also want to apologize for the delay you experienced in someone assisting you. This is unacceptable for any of our guests to have to wait to be approached and be assisted. This was discussed in our sales meeting to make sure we are focused on not letting this happen. Thank you again for your patience and allowing us to assist you with the purchase of your new vehicle, we'll be here for all your automotive needs after the sale as well. Welcome to our family! Jeff Arthur General Sales Manager Lakeland Volkswagen

November 29, 2019

Oil change Everyone is amazing. I recommend Lakeland Volkswagen to everyone I know who has a VW. Lyndsay is great! She is a joy. I will continue to get my serv More

by amsfrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
November 28, 2019

Great customer service I was experiencing troubles with my car which was very frustrating but Lyndsay helped me every step of the way which gave me a lot of relief. She is More

by Bobbi-Ann Laing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
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