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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,899 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,899 reviews

October 16, 2024

I have recently moved to the area & this was my first visit at this location for a recurrent ‘check engine light ON’ issue with my Atlas. Fortunately my car is still under warranty. Very kind, profession More

by alvi.madiha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience, Alvi! We’re glad to hear that Katlyn and our team provided you with excellent service and kept you informed throughout the process. We appreciate your trust in us and look forward to assisting you in the future!

October 15, 2024

Professional, reliable and loyal to their customers. 5 star dealership. Bought 3 vehicles from them. More

by kbmartin7878
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarime Jennings
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Oct 16, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're grateful for your loyalty and thrilled to hear you’ve had a 5-star experience with us. We look forward to serving you again!

October 15, 2024

Matt does a great job communicating with his customers, letting us know what to expect on our service appointment. He keeps us updated on our progress and explains all the work that was done. More

by pjmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley in Service department, Matthew Lindberg
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Oct 16, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for the feedback! We're thrilled to hear that Matt provided excellent communication during your service appointment. Keeping our customers informed is our priority!

October 09, 2024

We didn't say we are buying but he has the hunch on what we are looking for. Great guy More

by mikebragz_2006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback, Mike! We're glad to hear that our team member was able to understand your needs and provide great service. We look forward to assisting you further at Lakeland Volkswagen!

October 07, 2024

Bought vehicle, next day it had check engine light. Took it back and all they did was clear the code and push me on my way while one of the service members over the phone while my wife drove 2 hours th More

by xlogiik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charles Draper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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October 07, 2024

Best services advisors! Best mechanics! Best facilties best drivers to take you home and pick you up! More

by moyano.lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you, Moyano! We’re thrilled to hear you had such a great experience with our service advisors, mechanics, and even our drivers! It means a lot to know that you enjoyed every part of your visit. We look forward to seeing you again!

October 06, 2024

My advisor Kaitlyn was great. Her attitude was wonderful. She was considerate and understanding of my needs. More

by andreahardy21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you for sharing, Andrea! We're thrilled to hear that Kaitlyn took such great care of you and made your experience a positive one. Her thoughtfulness and understanding of your needs is exactly what we strive for. If you need anything in the future, we’re here to help!

October 06, 2024

Everyone at Lakeland VW was very nice. Would bring my car back again for service. More

by dsoares417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you for the great feedback! We’re so glad to hear that you had a positive experience with our team at Lakeland VW. We’ll be happy to see you again for any future service needs. Looking forward to your next visit!

October 05, 2024

The staff is friendly and communicative, but overall I left pretty displeased. Yes my car is fixed, but I was given a very small car as a rental in comparison to my 3 row atlas. In addition the rental had More

by LAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you for sharing your feedback, LAL. We’re sorry to hear that the rental car experience didn’t meet your expectations, as that’s not the standard we strive for. We appreciate your patience and are glad your car was fixed, but we understand the frustration with the rental situation. We’ll make sure to address this and improve moving forward. If there's anything more we can do, please feel free to reach out to Jared Diveley at jared@lakelandvw.com.

October 04, 2024

So efficent! Everything about this dealership is perfect. The techs and all the staff are so friendly and knowledgeable. More

by mywizzie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Oct 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're thrilled to hear that you found our team at Lakeland Volkswagen efficient and knowledgeable. We appreciate your kind words about our staff and look forward to serving you again!

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