Lakeland Volkswagen

Nest car buying experience! I went in with several car options I wanted to look at. Corey was patient and reviewed specs, prices and payments to get me in a car I would love. T I went in with several car options I wanted to look at. Corey was patient and reviewed specs, prices and payments to get me in a car I would love. There was never any pressure to buy and he even sent me home to think about it so I was completely confident in my purchase. The entire staff thru the purchase process was delightful! I would definitely recommend this dealership to anyone looking for a car. Thanks Corey and Lakeland VW! More

Best customer service ever The folks at this dealership have always been kind and helpful. It must be a good place to work bc in the 10 plus years I have been going there the s The folks at this dealership have always been kind and helpful. It must be a good place to work bc in the 10 plus years I have been going there the staff remains the same. More

High repair cost estimate My wife took our Beetle for a repair estimate. To replace 2 lock actuators we were quoted $947. She paid $99 for the estimate. We called 4 other My wife took our Beetle for a repair estimate. To replace 2 lock actuators we were quoted $947. She paid $99 for the estimate. We called 4 other dealerships. All quoted lower costs for the same repair. I decided to take my car to the dealer who quoted a price $250 less. Additionally, they emailed a “Black Friday” coupon that increased the savings to almost $400. I notified the service department. No effort was made to match the price or assure my satisfaction as a customer. I am disappointed by the dealership. We are considering another vehicle purchase. We probably will no longer consider Lakeland Volkswagen because of this occurrence. More

The transaction was simple and the salesman went smooth. The transaction was simple and the salesman Mike was great to work with. Looking forward to working with them again. Looking forward to working with s The transaction was simple and the salesman Mike was great to work with. Looking forward to working with them again. Looking forward to working with service department. More

Quick and easy Went it for the 20K mike service and a couple of recalls on my Tiguan. Drop off and pick up was quick and I really appreciated the curtesy vehicle so Went it for the 20K mike service and a couple of recalls on my Tiguan. Drop off and pick up was quick and I really appreciated the curtesy vehicle so I could run errands instead of spending all day at the dealership. I don’t remember the guys name that was helping me but he was super nice and helpful. More

Great Experience During my visit to Lakeland Volkswagen I was treated very well. I had quite a few questions in just a short period of time during my first visit but t During my visit to Lakeland Volkswagen I was treated very well. I had quite a few questions in just a short period of time during my first visit but the sales person I dealt with Jeff Havard was excellent. He was very knowledgeable and took as much time as I needed to answer my questions. When it came time to negotiate the deal I felt no pressure to buy but it seemed like the sales team was doing everything they could do to make the vehicle affordable enough for me to be able to purchase. It was a great experience, and now I have a great car! I would strongly recommend this dealership to anybody. More

Very helpful and answered questions quickly. They were very helpful and and kept me informed of the status of my parts for my car and then it was installed in a tiny maner with the highest regard They were very helpful and and kept me informed of the status of my parts for my car and then it was installed in a tiny maner with the highest regard of prophesionalism I have encountered in a long time. More

Once again, the best. I want to mention two occurrences over the last two weeks. My GTI sustained considerable front end damage after a spare tire and rim flew into my fron I want to mention two occurrences over the last two weeks. My GTI sustained considerable front end damage after a spare tire and rim flew into my front bumper, damaged it, and the stuff below it. The next day, the service department managed to cram me into a busy day to have a look at it. Dan inspected the under body and found that there was no damage, which was a relief as I had to travel 1000 miles over the next week with it. This was even done with no charge because it only took a few minutes, and I actually offered to pay. I will tell you that I am a good customer, but when you have patience with people, they return it to you. Now, cut to yesterday, 11/20/18. The GTI goes to the auto body shop and I have to rent a car. I decided a Nissan Maxima might have some of the refinement of the GTI. Wrong. Piece of crap...MT should let ME review it. Anyhow, I texted Jonathan, my service writer most of the time and asked if he could help me with the rental place with getting another car because he deals with them frequently. He was actually on vacation and still took the time out to help me get a different, and better car. I really love this dealership and the people in it. Oh, and Trey Chapman took me for a ride in a new Jetta about 3 weeks ago just because I asked. These guys have made it impossible for me to own and other make of car. Cheers! More

Great, no pressure dealership We visited with the intent if researching vehicles but not purchasing one. We were helped by Hiram who was very knowledgeable and took his time to tho We visited with the intent if researching vehicles but not purchasing one. We were helped by Hiram who was very knowledgeable and took his time to thoroughly explain the cars to us. We fell in love with one and got a great deal. There was never any hard sell. Jared from finance was also very pleasant. All in all a great experience. More

New car purchase Very good experience. Israel is easy to work & makes the process go through without a hitch. This is our third vehicle from VW Lakeland & will probabl Very good experience. Israel is easy to work & makes the process go through without a hitch. This is our third vehicle from VW Lakeland & will probably not be the last. More