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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,914 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,914 reviews

September 28, 2024

Very friendly and knowledgeable. Higher than most shops, but the quality is there. 9/10 More

by DENARDDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad you found our team friendly and knowledgeable. We strive to provide top-quality service and appreciate your understanding of our pricing. We hope to see you again soon!

September 27, 2024

Very pleased with the outcome. ...Love the KIA Soul...Hope we have it a long time More

by sahge
Recommend Dealer
Yes
Employees Worked With
Isaiah Laboy - 5 Stars, Matthew Lindberg
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Sep 27, 2024 -

Lakeland Volkswagen responded

Hi, Thank you! We're glad you're pleased with the outcome and loving your KIA Soul. Wishing you many happy miles ahead!

September 27, 2024

I was very satisfied with the wonderful customer service that I received from everyone at the dealership while I brought my car in to get serviced. The Tech took his time and made sure that everything was u More

by curtiscu09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Sep 27, 2024 -

Lakeland Volkswagen responded

Thank you, Curtis! We’re glad to hear you were satisfied with the service and attention your 2015 TDI Passat received. We appreciate your kind words and look forward to assisting you again at Lakeland Volkswagen!

September 27, 2024

Worked in a timely manner. Courteous. Good communication . Reviewed service.went over bill. Good job More

by TANK54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Sep 28, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're pleased to hear that your experience at Lakeland Volkswagen was timely, courteous, and well-communicated. We appreciate your support!

September 25, 2024

My service advisor was very nice and helpful I will definitely be coming back for my next service. More

by marcussteedley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Sep 26, 2024 -

Lakeland Volkswagen responded

Thank you, Marcus! We're glad to hear that your service advisor was nice and helpful. We look forward to seeing you again for your next service at Lakeland Volkswagen!

September 25, 2024

Service is always great and quick! Katlyn I always willing to help! Totally recommend this service location! More

by ODALISCANDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Sep 26, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your recommendation! We're thrilled to hear that you consistently receive great and quick service from Katlyn and the team at Lakeland Volkswagen. We appreciate your support and look forward to serving you again!

September 25, 2024

Very friendly and courteous. Have had good service every time. Drove to pensacola today. No problem. Waited at the dealership until my wife came and picked me up. The More

by mcgowane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Sep 26, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear you received friendly and courteous service at Lakeland Volkswagen. We appreciate your patience and will work to improve our phone system. Safe travels, and we look forward to seeing you again!

September 24, 2024

Customer service was personalized and comfortable. The product is nice however the specs are not gone over by the sale rep and the vehicle is not either. I purchased a VW Atlas and was handed the keys More

by poffbritt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Sep 25, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We're glad you found our customer service personalized and comfortable. We apologize for the oversight regarding the vehicle specifications and the issues with the tint. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns promptly. Your satisfaction is important to us!

September 23, 2024

Service advisor, Katlyn, is great at being accommodating, listening and ensuring concerns are addressed properly. More

by Williams_don7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback, Don! We're glad to hear that Katlyn provided you with excellent service. We appreciate your support and look forward to assisting you again at Lakeland Volkswagen!

September 23, 2024

Matt is the best! ! You can not ask for a better service adviser. He works hard at taking care of you. More

by PKLEBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Report | Print
Sep 24, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're thrilled to hear that Matt provided you with exceptional service. We appreciate your support and look forward to seeing you again at Lakeland Volkswagen!

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