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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,916 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
Contact Dealership

209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,916 reviews

August 19, 2024

Kaitlyn is phenomenal! So personable, professional, but most importantly, knowledgeable. As a female, I am always worried that I am going to be taken advantage of at a car More

by CMC.HRUBES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you so much for your kind words! We're delighted to hear that Kaitlyn made your experience both professional and reassuring. It's important to us that everyone feels respected and well-informed. We appreciate your trust and look forward to serving you again in the future!

August 18, 2024

Everything went well with the service I had done. The staff were excellent and professional. Great job Lakeland Volkswagen ! More

by JTerry81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Aug 21, 2024 -

Lakeland Volkswagen responded

Hello, we're thrilled to hear that everything went smoothly with your service and that our staff provided excellent and professional service. Thank you for the kind words and for choosing Lakeland Volkswagen!

August 17, 2024

Katlyn goes above and beyond to assure that the correct repairs and maintenance are done right. More

by Pitre413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words! We're delighted to hear that Katlyn's dedication to ensuring the correct repairs and maintenance has made a positive impact. We truly appreciate your feedback and look forward to continuing to serve you!

August 17, 2024

I was able to make an appointment online using my VW app. The entire experience was convenient. More

by SISON539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Lakeland Volkswagen responded

Hi there, we're glad to hear that using the VW app for your appointment was convenient and seamless! It's great to know that our online scheduling made your experience easier. Thank you for sharing your positive feedback!

August 14, 2024

My car still has a little problem starting after new battery. And it also seems as if it wants to cut out when slowing down. Which is a problem that I have repeated reported to Wallace VW in Stuart, Fl. More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback and for highlighting the excellent service from your advisors. We're sorry to hear that you're still experiencing issues with your car. Your concerns are important to us, and we want to make sure everything is resolved. Please reach out to us directly so we can address these issues promptly and ensure you're fully satisfied with your service.

Aug 22, 2024 -

WNG4 responded

I live almost 3 hours away from Lakeland near Stuart Fl. Thanks for reaching out to me, but that's to far to travel for a vehicle inspection.

August 14, 2024

Always have a wonderful experience at Lakeland VW. Their professionalism, friendliness and willingness to work with me is the reason I always comeback to them. More

by karin.j.bush
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Maxvill
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you, Karin, for your continued trust in Lakeland VW! We're thrilled to hear that our professionalism, friendliness, and dedication to working with you have contributed to your positive experiences. We look forward to serving you again in the future!

August 14, 2024

Service Advisor Ashleigh answered many of my periodic maintenance concerns. Oil change and Brake flush done neatly. The Parts Counter man kindly answered several questions I had about replacement tires More

by KEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh, Service Advisor
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback, KEP. We're pleased to hear that Ashleigh and our Parts Counter team were able to assist with your maintenance needs and answer your questions. It's great to know that you found our services neat and our staff helpful. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

August 14, 2024

Kathy and the service department were able to squeeze me in late on a Saturday. They were so accommodating and friendly. My experience with Lakeland VW services has been outstanding and I highly recommend b More

by candkmayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Aug 21, 2024 -

Lakeland Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that Kathy and our service team could accommodate you, even on a busy Saturday. It's wonderful to know that your experience with us has been outstanding. We truly appreciate your recommendation and look forward to assisting you again in the future!

August 13, 2024

Kaitlyn told me to come in on one day specifically and did not schedule an appointment. Then made me wait 2 days to receive my car back knowing I am 9 months pregnant. Due to her not scheduling an appoint More

by chloethomasson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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August 13, 2024

Poor communication. Had to keep calling back for a status. Part needed was marked up 300% ??? Would never use them again. Needed ride to get car and they were supposed More

by stepmonster63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
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