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Lakeland Volkswagen - Service Center

Lakeland, FL

4.2
1,818 Reviews
Call Service Center (863) 688-8112

1,818 Reviews of Lakeland Volkswagen - Service Center

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May 04, 2025

Comfortable Welcoming, as soon as I entered, i was greeted and was helped out, and guided to where I needed to go for my service, got done in about 2 hours for an oil change and recall More

by Aldanaingrid77
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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May 04, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience! We're happy to hear that our team made you feel comfortable and welcomed from the moment you arrived. We’re also glad your oil change and recall service were completed in a timely manner. We look forward to assisting you again soon!

May 03, 2025

My service advisor was fantastic! The services (oil chg/tire rotation) took 2 hours, which is way too long, and the charge for tire rotation is ridiculous... $55??? Are you kidding? T More

by Guitarghuy2377
Recommend Dealer
Yes
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May 08, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback. We're glad to hear that your service advisor was fantastic, and we truly appreciate you taking the time to share your experience. We apologize for the longer-than-expected wait and the tire rotation charge, as we always aim to provide transparent and fair pricing. Please reach out to Jared Diveley at jared@lakelandvw.com so we can discuss your experience further and address any concerns you may have.

May 02, 2025

Quick and efficient, friendly service They were able to communicate effectively and provide a positive experience during my service More

by briannasantos021
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 03, 2025 -

Lakeland Volkswagen responded

Hi Brianna, thank you for the kind words! We're glad to hear our team at Lakeland Volkswagen provided quick, efficient, and friendly service, and that the communication made your visit a positive one.

May 01, 2025

They're friendly and professional, and I'll be bringing my car back. Instead of driving all the way to Brandon. More

by DAT_PUNISHER2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
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May 02, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us at Lakeland Volkswagen. We look forward to seeing you again.

May 01, 2025

Service and communication was great and timely, but had to leave without the car getting washed because there was a 30 minute wait for it. More

by jmiller385
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 01, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We're glad to hear that you were satisfied with the service and communication. We apologize for the wait on the car wash and appreciate your patience. We'll work to improve the timing on that in the future. Looking forward to serving you again soon!

April 30, 2025

It took over 2 and a half hours and we were an early appointment. I was told that you were going to fix a recall ed air bag too. I called to verify it the day before and was told yes it was going to be More

by Sauderphotography
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 01, 2025 -

Lakeland Volkswagen responded

We're very sorry to hear about your recent experience and truly understand your frustration. We apologize for the delay and the miscommunication regarding the airbag recall. This is not the level of service we strive to provide. Please reach out to us directly so we can make things right and ensure the recall is handled as soon as the part is available.

April 30, 2025

Ashleigh helped make sure my car was taken care of friendly and professional Good service More

by amandaloutler
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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May 01, 2025 -

Lakeland Volkswagen responded

Thank you, Amanda! We're so glad Ashleigh could provide you with friendly and professional service. We truly appreciate your feedback and look forward to serving you again at Lakeland Volkswagen!

April 30, 2025

I was in for service. Got me in and out and Kaitlyn is always amazing!! More

by MICHELLE.BARNETT
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 01, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience, Michelle! We're thrilled to hear that Kaitlyn provided excellent service and that your visit was efficient. We appreciate your kind words and look forward to seeing you again at Lakeland Volkswagen!

April 30, 2025

I had a wonderful experience. Everyone was so friendly and professional. I definitely recommend to everyone for all their vehicle needs and wants. More

by girodriguez1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We appreciate your support and look forward to assisting you again at Lakeland Volkswagen. If you need anything in the future, don't hesitate to reach out!

April 30, 2025

Excellent work and customer service thank you so much for everything for you good work More

by aolalberto.zapata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
ERICA BAUTISTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We're so glad to hear that you had a great experience with us. We appreciate your feedback and look forward to serving you again at Lakeland Volkswagen!

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