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46 Reviews of Lakeside Toyota - Service Center
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April 15, 2021
I scheduled an appointment multiple days in advance to see why my check engine light was on. I made the appointment online and was given the option to select to wait or to drop the vehicle off. I chose th see why my check engine light was on. I made the appointment online and was given the option to select to wait or to drop the vehicle off. I chose the option to wait. Upon arriving I was asked if I could leave the vehicle because it would be at least a 3 hour wait. I asked why I had the option to wait for the vehicle if it was going to take that long. All they ha e to do is connect to a computer and it tells them what is wrong. I’m not dumb. 10-15 minutes ma. That would take. They could not explain. Why I had the option to select to wait if I was asked to drop it off. Karl advised me I could still wait. For 3 hours at least. They were”short staffed and backed up” I was not called in advance and told it would take this long or that I would have to leave the vehicle. Next time I will be driving to another Toyota dealership. I can’t wait to see what they tell me is wrong. $140 minimum to check the computer. Don’t bring your car here. If you do make sure you have a whole day to sit in a dealership where no one is friendly. Great way to treat your first responders lakeside Toyota. More
by Nothappy
Employees Worked With
Helpful March 22, 2021
DAVID HAS ALWAYS BEEN VERY KNOWLEDGEABLE AND PROFESSIONAL. HE KEEPS ME INFORMED OF EVERY THING THAT HAS TO DO WITH MY CAR. AS A RESULT IT HELPS ME TO MAKE INFORM DECISIONS FOR THE FUTURE OF MY PROFESSIONAL. HE KEEPS ME INFORMED OF EVERY THING THAT HAS TO DO WITH MY CAR. AS A RESULT IT HELPS ME TO MAKE INFORM DECISIONS FOR THE FUTURE OF MY VEHICLE. PLEASE HIRE MORE PROFESSIONAL LIKE HIM. More
by stevegran
Employees Worked With
March 15, 2021
My service manager is Jean Paul Buisson and I am very impressed with his work ethics. He is patient and always answers my questions in a way which I can understand them. The thing I'm impressed the most impressed with his work ethics. He is patient and always answers my questions in a way which I can understand them. The thing I'm impressed the most about him is how he always lets me know when and if something needs to be replaced and that is a big help to me. He answers my calls when I think I have a problem with my 4Runner, usually it's not a problem, but he is always patient and tells me to bring it in and we will check it out. As long as Jean Paul works for Toyota Lakeside I will bring my 4Runner there to be serviced. More
by patpolizzi3
Employees Worked With
January 29, 2021
Do not bring your car here under any circumstances. The service staff are incredibly rude, unreliable, and unresponsive. It is almost impossible to get any information from them as they don’t read emails b service staff are incredibly rude, unreliable, and unresponsive. It is almost impossible to get any information from them as they don’t read emails before they reply or pick up the phone. I would highly recommend people drive to Toyota of New Orleans out in New Orleans east instead! I will happily remove this review if I ever hear back from Karl Meredith who has ignored my attempts to reach out and resolve the issue. More
by Angry customer
November 24, 2020
He is my goto guy for service plus. Always looking out for my best interest. Let me know what's coming and what I can do myself. for my best interest. Let me know what's coming and what I can do myself. More
by GB
Employees Worked With
February 11, 2020
Reginald and his team gave me exceptional service. If I'm ever in need of a new car I know exactly where and whom to go to. ever in need of a new car I know exactly where and whom to go to. More
by Milano umo
February 04, 2020
A second chance and they ignored and overcharged me I wanted to give them another chance to gain my confidence. That was my mistake. When I called on Friday I expressly told them that the door lock ope I wanted to give them another chance to gain my confidence. That was my mistake. When I called on Friday I expressly told them that the door lock open rod had been displaced and that it needed to be re-positioned so that the door handle could be put back on the driver's side door. (Factory service manual page DL113). They said to bring it in before noon on Saturday. When I brought it in to Inez, I opened the door from the driver's seat to let her in. The service report says that it was 'not functioning' which could not have been the case because I opened it. I told Inez that the door lock open rod needed to be re-positioned. She didn't write it down. After waiting she came to me and indicated that the door panel needed to be taken off and that it may need to be cut. I brought it to the dealer because I was out of my depth in fixing it and thought they would be better to take the panel off. She quoted a fairly hefty price for the 'labor' of this. After waiting for a good while-Inez came back to tell me that the lock actuator was broken. I had locked it and unlocked it in my driveway earlier in the day. She then quoted a price that almost doubled. She said that she could show me and the technician could explain. After waiting another 20 minutes, I asked to see the manager, Inez left to locate the manager and the technician, Jack came back and asked if I was being helped. I said that Inez was going to get someone. He then ignored me and went and retrieved another car. The manager came back and listened. By then I was potentially late for work. He said that they had to order the non-functioning part from Houston and couldn't do it until Monday. He offered a rental which I couldn't get because I couldn't retrieve my insurance card. I left and went to work. Tuesday, I received a call from Inez saying that I would ONLY have to pay for the original quote and the part. I went and retrieved my car and paid too much based on what I see as not listening to what I indicated was wrong and then saying that something was not functioning when it was functioning before I left it in their hands. Suffice it to say, I will not go back. More
by flowertom
Employees Worked With
Ines Quiroz
September 22, 2019
Exceeded my expectations! They were professional from the time I arrived. Within seconds of arrival, staff inquired my reason for service, started the process and within 3 hrs They were professional from the time I arrived. Within seconds of arrival, staff inquired my reason for service, started the process and within 3 hrs, I was in and out, leaving with new leather seats (which was the reason for my visit)! Salesman, Rene Poche setup the visit. Within days, I received a text, stating a window of time to come in and who to ask for. The whole experience was seamless! David Winfield in the Service Dept was expecting me and Alex Delate expediently prepared all the paperwork! There was fresh coffee, fresh cookies, magazines, comfy chairs & sofa, along with a TV to entertain me while I waited. The job was done quicker than expected and all is well! I drove away happy! I highly recommend Lakeside Toyota! More
by C Nunez
Employees Worked With
March 09, 2018
Horrible Service Department and Management We brought our Toyota Highlander Hybrid in for a new battery and it's regularly scheduled service. When we picked up the vehicle, the backup camera an We brought our Toyota Highlander Hybrid in for a new battery and it's regularly scheduled service. When we picked up the vehicle, the backup camera and radio no longer worked. When we pointed this out, they told us the tech had left for the day (it was a Friday afternoon) and we had to make a new appointment to have it looked at. When he brought it back the following Tuesday, they had the vehicle all day. When we came to pick up the vehicle, we were told the tech could not get the radio or backup camera to work but that there was no correlation between the malfunction and the changing of the battery. First off, what tech (who wants to keep his job) is going to admit they 'broke' a fully-functioning radio and backup camera?? Karl informed us of the tech's findings and said it was a "coincidence" that the radio and back up camera no longer worked. Karl then went as far as to say that they don't "fix" radios. However, he did offer to replace the entire unit for a mere $3,000+. Had Karl even taken some responsibility and offered to discount our service so we could put even $500 towards getting this fixed, we would have been satisfied. But no, he would not take one iota of responsibility. So much for the customer is always right. Never using this dealership again. More
by scbuerger
Employees Worked With
March 16, 2017
Purchase and maintenance experiences over 17 years. I purchased my Toyota Tacoma Prerunner in 1999. The purchase process was easy and pleasant. Then as the years passed and I went in for my 6-month main I purchased my Toyota Tacoma Prerunner in 1999. The purchase process was easy and pleasant. Then as the years passed and I went in for my 6-month maintenance and sundry minor repairs, the service department became almost like family! David has always been there for me. He's been so helpful, pleasant, always patient, and always a gentlemen. Tina has been there for, I think, three years and is delightful, smiling and always helpful. I depend on them to help me - at a moment's notice! Yesterday my brake light came on at 7:00 AM. I was on my way to my studio. So, no problem, I just drove into the service department at Lakeside Toyota. David and Tina were there, with their usual smiles and help. As it turned out I needed new brakes, which were installed within a few hours. And actually I was delighted!! You see, I've spent to little on repairs to my wonderful truck and I trust the honesty of this dealership so completely, that when a repair is needed I'm happy to have it done. And I certainly don't want to drive around with bad brakes. I don't know the mechanics (I wish I did so I could thank them in person) but somehow they keep my truck running perfectly all the time. I love Lakeside Toyota and recommend it to everyone I talk to. I'm always singing its praises! And while I don't know everyone as well as David and Tina, everyone is delightful and helpful. You really couldn't find a better dealership. I love Toyotas and I love Lakeside Toyota Dealership. More
by matthkk
