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Land Rover Hoffman Estates - Service Center

3.0

10 Lifetime Service Reviews

1051 W Higgins Rd, Hoffman Estates, Illinois 60169

10 Reviews of Land Rover Hoffman Estates - Service Center

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July 02, 2018

"Service mechanic "

- Javid85

The employee who work on the mechanics problems need more training before to make any diagnostic problems my SUV had 1 week they told me one to fix after to fix I return my car because has the same problems now they say other thing 😡

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Recommend Dealer
No
Employees Worked With
Brandon Valus
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Brandon need more training
Jul 06, 2018 -

Land Rover Hoffman Estates responded

Land Rover Hoffman Estates said on 07/06/2018 12:05 PM (Private Message) Thank you for your feedback. We have forwarded this on to our GM of our Land Rover of Hoffman Estates location. We appreciate the opportunity to service you. If you should have any questions or concerns., Please feel free to contact the GM John Nelson.

April 22, 2018

"Great"

- Artur Trzebunia

There were some issues with the car at the time of purchase but they are working with me to resolve them. o o o o

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Recommend Dealer
Yes
Employees Worked With
John Nelson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 23, 2018 -

Land Rover Hoffman Estates responded

We are sorry you have been unhappy with your experience. We have been notified you are working with the Dir. of Service. Thank you

March 09, 2018

"Scammer"

- William

This is the biggest scammer. Literally i never met. Literally smiled when i told him he scratched my car. I reported a lawsuit against this guy

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Recommend Dealer
No
Employees Worked With
Zach Mulso
Mar 19, 2018 -

Land Rover Hoffman Estates responded

Thank you for reaching out. Respectfully, we have no record of any incidents in our service department nor a recent service visit by a William first or last name. We need your help to investigate this. Please provide customer information and vehicle to reviews@motorwerks.com. Thank you

April 07, 2017

"Best service EVER, anywhere!"

- Sherry

They were professional, friendly and helpful. They did not try to upsell me anything. In fact, I was too early for an oil change for my RR so I will go back in July. The guys were very attentive and knowledgeable. I will refer this place to anyone looking for anything Land Rover. They are simply the best dealership I have EVER dealt with in 45 years!

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Recommend Dealer
Yes
Employees Worked With
Michael Pucci, Louie Kanjo
Apr 10, 2017 -

Land Rover Hoffman Estates responded

Thank you for the review! We are glad you had an excellent experience with us & we are glad to have you as a part of the circle.

December 21, 2015

"Nice experience of buying a car here "

- Dale Liu

Mr Adam is a very nice person, he is very gentle and patience! He provide me very good service, and I would suggest you guys to come here and find Mr Adam!

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Recommend Dealer
Yes
Employees Worked With
February 27, 2015

"Attention to detail"

- LisaO

Thanks to Ty at LR Hoffman Estates. We had a terrible service experience in Northfield and Ty was a breath of fresh air to deal with. I appreciate their willingness to go the extra mile to try and find a fix for a nagging problem with our brand new LR4. Fingers crossed that it is finally fixed.

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Recommend Dealer
Yes
Employees Worked With
Ty Cobb
January 22, 2015

"Customer Services"

- meesley

Thank you to Rudy Burkhalter and the entire team of Land Rover Hoffman Estates. The service team made my experience exceptional. They provided constant communication to me throughout the time my vehicle was with them. Rudy and the team were very pro-active in resolving the issue with my vehicle. Mike Eesley

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Recommend Dealer
Yes
Employees Worked With
Rudy Burkhalter
December 07, 2014

"Great service at Land Rover of Hoffman Estates"

- TommyTomTom

Land Rover Hoffman Estates has been the best overall dealership experience I've had which includes the Mercedes, BMW and Jaguar dealerships that I deal with. I've bought many parts and accessories for my Range Rover Evoque and Jeff Thomason, Parts Manager, has been very helpful, professional and courteous whenever I'm there to purchase parts. Always on top of things and letting me know right away once the part arrives. In fact his entire parts department crew (Erik and Adam) has been excellent to deal with. When I can't figure out how to install a part, I would give the parts department a call and they have always been helpful to give advise. Definitely give them a try. I also want to give kudos to Ty Cobb (Service Manager) and the service department. From making the first initial appointment to picking up the car afterwards, I have full trust that my car is taken care of once the service is completed. Ty, Mike and Rudy always have time to explain in detail what needs to be done. For example, when I was having my 3rd year brake fluid flush done, I asked Mike if I would need a power steering flush at the same time and Mike and Ty mentioned my power steering is electric and needs no fluid. Some dealership might have taken advantage of that. I also have to give a thumbs up to the general manager Jon, the sales team (Sean and Adam), the finance manager Jessica and the ladies at the front desk. Since my purchase of my Evoque in Nov of 2011, I have nothing but praise for the entire team at Land Rover of Hoffman Estates. Whenever I'm there, everyone (from management to porters) makes you feel welcome whether it's a quick smile and hello in passing or have the time to chat and listen if you have any concerns about your vehicle. Keep up the good work!

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Recommend Dealer
Yes
Employees Worked With
Ty, Jeff, Mike, Jon,Sean, Adam, Linda, Jessica,Erik, Megan
September 09, 2013

"Ty Cobb, Service Manager has gone above & beyond to..."

- JanetMcCarthy

Ty Cobb, Service Manager has gone above & beyond to resolve any issues that we have had. He always makes it right and wants us to be happy when we leave the dealership.

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Recommend Dealer
Yes
Employees Worked With
Ty Cobb & New Service Writer
January 17, 2013

"I have been to a few Land Rover Service departments in..."

- chilleme

I have been to a few Land Rover Service departments in the suburbs of Chicago for regular maintenance of my LR4 and have found Hoffman Estates to be top notch. I felt like their customer service attitude was genuine and the information given to me was honest. They went above and beyond to fix an issue that another dealership refused to acknowledge. I will be a loyal customer to Land Rover Hoffman Estates from now on. I didn't purchase my LR4 from Hoffman Estates, but I will for my next one.

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Recommend Dealer
Yes
Employees Worked With
Pat
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