Land Rover Lake Bluff - Service Center

Outstanding Quality, Service, and Customer Care! Thank you to Timothy Cameron for the exceptional service! The process of getting my vehicle in and out was super easy and fast!!! Communication about Thank you to Timothy Cameron for the exceptional service! The process of getting my vehicle in and out was super easy and fast!!! Communication about my vehicle was excellent along the way as well. Timothy kept me well informed about everything and made sure all my concerns were addressed. In addition, I was also helped by Romy Johnson who walked me through the auto start feature of my vehicle making sure all my questions were answered. He was very knowledgeable, friendly, kind, and patient during the whole setup process which has multiple steps. The transition from service to the sales team was seamless which I appreciated as well! The whole Knauz Land Rover team goes above and beyond to provide superior customer satisfaction! They will continue to have my business and I will recommend my family and friends to shop at Knauz! More

Horrible place to have your car serviced. Lee can’t handle the pressure if more than one customer walks in at the same time. He is very rude does not make the encounter pleasant. Overheard him talkin handle the pressure if more than one customer walks in at the same time. He is very rude does not make the encounter pleasant. Overheard him talking about another customer because they just wanted a wash and they came in when they opened. Was very rude to me. There a lot more to complain about Lee. More

Great during the sale, horrible Service Dept Bought our Range Rover one year ago. Had a really good experience with the sales team - helpful, timely, thoughtful. Our experience with the Service Bought our Range Rover one year ago. Had a really good experience with the sales team - helpful, timely, thoughtful. Our experience with the Service Department since then has been the exact opposite. Problems have included work not completed when promised (not related to arrival of shipped parts), contradictory information from one conversation to the next, as well as from one service associate to the next, and an unwillingness to access responsibility for mistakes. We have purchased multiple Range Rovers from other dealerships over the years and never had an experience with a service department that was anywhere close to this poor. Selling the car is the easy part, and only the start of a customer's experience. Providing world class service should be an expectation for a upper strata vehicle such as this. Lake Bluff has failed in this regard. More

Lee Brownstein ALWAYS puts the customer first. It doesn't matter if it is 6:59 am or 5:59 pm, Lee ALWAYS puts the customer first. "Yes sir/maam" and "thank you very much" are Lee's favorite saying It doesn't matter if it is 6:59 am or 5:59 pm, Lee ALWAYS puts the customer first. "Yes sir/maam" and "thank you very much" are Lee's favorite sayings. I know there are other service team members in the Land Rover building, but I truly appreciate dealing with Lee every time I walk in the door. More

Sam is the best!! I have and continue to work with Sam in Service. He is very friendly and seems to really care. He is very knowledgeable and he ALWAYS takes the time t I have and continue to work with Sam in Service. He is very friendly and seems to really care. He is very knowledgeable and he ALWAYS takes the time to make sure that I have everything that I need and that I fully understand the services that are being performed on my vehicle. He always takes care of me and I trust him. That is important to me. More

Sam is always very accommodating Jack was very helpful hopefully will purchase a vehicle from him Sam was very accommodating in getting my vehicle serviced and very fair in getting t Jack was very helpful hopefully will purchase a vehicle from him Sam was very accommodating in getting my vehicle serviced and very fair in getting the repairs done in a timely fashion More

Great! Excellent experience! Matt and Chris were very efficient and were a great help. They were both very knowledgable and were able to answer all of my q Excellent experience! Matt and Chris were very efficient and were a great help. They were both very knowledgable and were able to answer all of my questions. More

Learning the features Matt was so helpful and knowledgeable about the features of my evoque. I appreciate that he took the time to explain these things to me. Who says Matt was so helpful and knowledgeable about the features of my evoque. I appreciate that he took the time to explain these things to me. Who says you can't teach an old dog new tricks ! Thanks again Matt ! More

Disappointing Service / Car Wash seems like every time my wife brings her car here (which is where she bought it), something subpar happens. this time, they serviced the brakes on he seems like every time my wife brings her car here (which is where she bought it), something subpar happens. this time, they serviced the brakes on her car but left the interior of the car filthy and unwashed. not a big deal, i know, but the overall experience we've had here has been so bad that I feel I should post at least one failure every so often. get kind of amusing at this point, quite frankly. More