Land Rover Princeton - Service Center

Even though I leased my Jaguar XF from Ray Catena, I was not impressed with their customer service. So when I had a few issues to discuss about the vehicle, I stopped by the Princeton dealership and was gre not impressed with their customer service. So when I had a few issues to discuss about the vehicle, I stopped by the Princeton dealership and was greeted by Mr. O'Brien from the Sales side. He was extremely knowledgeable about the car (and the entire product line), had a disarming style and offered to bring me over to the service department to make an introduction and help with an early appointment. I was able to get an appointment that met my needs and it turned out that little actually needed to be done to resolve my issues. There was no charge for the analysis....which I assume was Mr. O'Brien's doing. I will be back when the time comes for a new car. More

Mr. Jeffrey Dockhorn, I really appreciate your consideration, guidance, help, and time. He is also so kind and giving answer so fast thank you again.. consideration, guidance, help, and time. He is also so kind and giving answer so fast thank you again.. More

The service manager at Princeton land rover… Jeff… Is absolutely a spectacular individual… Extremely professional and has always taken care of any problem that I have had with my car… He has recently rec absolutely a spectacular individual… Extremely professional and has always taken care of any problem that I have had with my car… He has recently rectified a major problem with professionalism.... I’m a loyal customer… Thank you Jeff More

Jeff was very patient and not pushy at all. The customer work area allowed me to do my thing while Jeff took care of needed discussion sand paperwork work area allowed me to do my thing while Jeff took care of needed discussion sand paperwork More

He is the most professional courteous and very attentive and he made sure I was satisfied with the new vehicle. He tried being helpful when possible and offered that I can call anytime with questions. I hig and he made sure I was satisfied with the new vehicle. He tried being helpful when possible and offered that I can call anytime with questions. I highly recommend him. More

I can’t begin to express the gratitude and appreciation I truly have for the customer service and professionalism of Jeff Dockhorn. His patience, consistent communication and willingness to go the extra mile truly have for the customer service and professionalism of Jeff Dockhorn. His patience, consistent communication and willingness to go the extra mile to assure me that he and his team have done all they can to rectify the problem was something that is not often experienced. I have nothing but respect for him and a heart that is genuinely grateful. It is a privilege to take this time to thank Jeff. Jeff continue to do what you do in the way that you are doing it. What I will always remember is not necessarily fixing the problem, but how you made me feel. Thank you! I also would like to thank Mr. Tim Ruffin who has been an employee for 14 years and as always been a beacon of light to me. He has always been helpful, polite, courteous and honest. These men are both commendable and deserve the praise for not only the work they do, but the way in which they treat others. Thank you, Reggie More

Evan was very helpful in showing me how everything works in my car. I was very concerned with all the gadgets and Evan made me feels very comfortable in my new car . in my car. I was very concerned with all the gadgets and Evan made me feels very comfortable in my new car . More

This service visit was the best I had experienced. Overall experience was excellent. Staff was attentive, professional and friendly. Facility was very clean especially due to the environmental circu Overall experience was excellent. Staff was attentive, professional and friendly. Facility was very clean especially due to the environmental circumstances during the pandemic. Jordan was very helpful and honest. I would recommend Land Rover Princeton for service needs. More

Very helpful, made the whole experience great. I am very happy with my 2020 Range Rover Evoque, the vehicle of my dreams, Thank you very much. happy with my 2020 Range Rover Evoque, the vehicle of my dreams, Thank you very much. More

Jorden and the staff were wonderful. I had problems in the past with the old service manager as well as very long wait times for repairs and service. One time it was 18 days... However this time I had my the past with the old service manager as well as very long wait times for repairs and service. One time it was 18 days... However this time I had my LR-3 back in a day and a half with more work and repairs than when I had to wait 18 days. The new dealership truly goes “above and beyond”!! Thank you for a great experience, I have already recommended Jorden and the new dealership to a friend. More