Land Rover Santa Monica

On June 27, 2025, around 2 PM I brought my Maserati Grecale at Land Rover Service Department at 3300 Olympic Blvd. Santa Monica, and was received by Penelope at the Loaner Department as advised by Dere Grecale at Land Rover Service Department at 3300 Olympic Blvd. Santa Monica, and was received by Penelope at the Loaner Department as advised by Derek to repair scratches on the right front bumper and four rims scratches. Upon dropping off the car, I inspected and recorded the odometer reading of my car while at the service department parking lot which has “35,802 mi” on the record. On July 3, 2025, Derek called me an update regarding the status of the car repair where he informed me that it will not be ready until the following week which you gave me an estimated day ready for pick up by July 9/10, 2025. Two weeks passed since I left my car under the Land Rover Service department, I received a message from Derek on July 11, 2025 that my Car is ready and available to be picked up in the service department which I have two concerns that I already brought up to Derek and Rebecca- Service Manager. 1. The car is not being washed and dusty 2. The mileage reading was noticeably increased with additional over 40 miles, from the reading of “35,802 mi” upon dropping off at the service department parking lot that has significantly mileage increased to “35,845 mi” upon picking up at the Land Rover Service Department parking lot with the same drop off/pick up location. Unfortunately, I was very dissatisfied with the service and the professionalism of your company. First, I trusted that my car was in good hands and taken care of given that your company has a good reputation and being a luxury brand with excellent service is expected. But I was wrong. I was surprised to find out and wondered where those additionalmiles came from, knowing that my Car is just in the Service Department the whole time and being repaired. The second issue that I encountered was when they released the car. It’s very dusty. However, I understand they were fixing it, and we can’t avoid the dust accumulating. But I will greatly appreciate the service if they release the car in a clean condition, at least a little wash will work just to remove the dust debris from the work they did. Therefore, I insisted on washing the car first, Tho I really appreciate Derek for taking responsibility and taking action to wash it. To resolve this problem, I would like your company to investigate and act on the incident, and I need an answer from the Land Rover Company where this additional 40 miles came from. I want to know If my car was being driven off the road without my authorization, and beyond what's necessary for repair. In addition, I am expecting an answer from Rebecca the Service Manager who also stated that she will review the video clips to find out if the car was driven off. She told me that she will provide an answer on Monday July 14, 2025. But I haven't heard any updates from her and that gives me a doubt that your Company is not being transparent on this matter. I am expecting that the company will take this incident seriously and take appropriate action. I look forward to your response and resolution to this issue. Lastly, i purchased this vehicle on 5/26/25 and it took 1 month Derek from Land Rover to finally have my car fixed. I had to keep following up with him every week. All the conversations were doucumented via Text. I hope that my unfortunate experience with Land Rover Santa Monica Dealer and Service will not happen to anyone else. More

John is very professional and extremely helpful. I’ve never had any issues with John over the many years . I’ve never had any issues with John over the many years . More

I will never come back. It was insanely expensive. I had to go back a few days later to fix something else. My service advisor Muniq was the only positive thing about my It was insanely expensive. I had to go back a few days later to fix something else. My service advisor Muniq was the only positive thing about my experience. I have had land rovers and jaguars for at least 25 years and I have never had such a bad experience. More

Your service representative Muniq was fantastic! She was polite, efficient and very professional. I am very happy with her as my service representative. She was polite, efficient and very professional. I am very happy with her as my service representative. More

I recently took in my truck to get serviced. I made an appointment with Mario. I made arrangements to give myself enough time in my schedule, but to my surprise the truck was done sooner than ex I made an appointment with Mario. I made arrangements to give myself enough time in my schedule, but to my surprise the truck was done sooner than expected. I was very happy with the prompt service and professionalism from Mario and his team. The did not disappoint. More

Jaguar Land Rover Santa Monica is the all-around best and most responsive Land Rover dealership in all of California. most responsive Land Rover dealership in all of California. More

Cameron came to our house and spent a lot of time answering all our questions regarding the use of suv. answering all our questions regarding the use of suv. More

I love going to santa monica service because of Armando. He is amazing and super helpful. He is amazing and super helpful. More

The staff of Land Rover Santa Monica was very courteous. Good knowledge of range rover. Great service. Good knowledge of range rover. Great service. More

I was very, very sorry to see Rus leave. He was beyond exceptional for me. I have owned the car for five years and every sales person that had worked with me was the very poorest. I brought He was beyond exceptional for me. I have owned the car for five years and every sales person that had worked with me was the very poorest. I brought my car in for service for the third time within about a month and found out Russ was gone and was assigned to John. John was exceptional with me. Everything went smooth and he really did an excellent job and every way shape and form. I was very excited to work with john and had a very good experience Abigail. More