Land Rover Sudbury

Courteous, gave me a loaner, fixed the problem after 3 visits, respectful, knowledgeable… very high hourly rate visits, respectful, knowledgeable… very high hourly rate More

We are very unhappy about our recent service with you. On Monday, February 24, we had a 10am appointment and they took the car in right away. however, I did not get any feedback until about 2pm. I On Monday, February 24, we had a 10am appointment and they took the car in right away. however, I did not get any feedback until about 2pm. I had been waiting for the car during that time and had to ask them 3 different times for any updates. Twice they were still waiting to diagnose the vehicle and on the 3rd time, at 2pm, they informed me that they needed to keep the car overnight. They ordered an Uber and paid for the Uber to Sutton. They also paid for the Uber the next day. When they called me the next day, they mentioned that they needed to order a part. This part was on back order and they would let us know when the part came in. The part came in, but they never called me . They only confirmed that the part was in when I called about the status this past Monday, March 3. We have no idea when the part actually did come in, but nobody called us to schedule the appointment. The soonest available date they offered us was Friday, March 14. The service has not been good. They did not offer a loaner either. I gave you two because we did appreciate that you paid for the Uber both directions. More

The people who work at Sudbury Land Rover are very helpful. I have had nothing but good experiences getting my car serviced. helpful. I have had nothing but good experiences getting my car serviced. More

Ben a service manager in Sudbury made certain that the finished the work on my car was satisfactory and provided a loaner in a timely manner . He is efficient and knowledgeable. finished the work on my car was satisfactory and provided a loaner in a timely manner . He is efficient and knowledgeable. More

Matthew our service advisor was amazing to work with. So happy he worked with us to service our car. So happy he worked with us to service our car. More

From the moment I arrived, the staff was welcoming, professional, and efficient. Ms. Stacia took the time to explain what would be done and provided clear updates throughout the process. The yearly professional, and efficient. Ms. Stacia took the time to explain what would be done and provided clear updates throughout the process. The yearly maintenance itself was top-notch—my car runs smoother, more efficiently, and feels like new again! I appreciate the attention to detail and the quick turnaround. It’s clear that the technicians here know their stuff and genuinely care about their customers. I’ll definitely be returning for future maintenance! More

Very professional staff. Service was completed on time. Updates were given proactively during the visit. Service was completed on time. Updates were given proactively during the visit. More

From the time we found the car online to the minute we drove out the parking lot, we had an amazing buying experience. drove out the parking lot, we had an amazing buying experience. More

Ben in the Service Department is a pleasure to work with. Down to earth and always willing to go the extra mile to ensure my satisfaction. Down to earth and always willing to go the extra mile to ensure my satisfaction. More

Ask for Derek at Land Rover Sudbury! He is an all-star who will know how to assist with any of your inquiries with a smile and excellent customer service ! He is an all-star who will know how to assist with any of your inquiries with a smile and excellent customer service ! More