Land Rover Wilmington

Extremely disappointing customer service. I scheduled an appointment to diagnose a check engine light and specifically chose the option to wait until the diagnostic was complete. I did not re I scheduled an appointment to diagnose a check engine light and specifically chose the option to wait until the diagnostic was complete. I did not request a loaner, rental, drop-off, or pick-up. Despite this, I received a call directing me to simply drop off the vehicle, which was not what I agreed to. I had no expectation that the repair would be completed that day--I even arranged a ride home if necessary--but I scheduled the appointment for 8:00 AM so I could comfortably wait for the diagnosis. Unfortunately, neither the service coordinator nor the service manager seemed to understand this. Their approach was disorganized and antagonistic. If you have the option, I strongly recommend visiting another Land Rover service facility. More

I had my car serviced at this location, The person I spoke with her name is Donna was very unprofessional. She told me they fixed the problem only for it to return 2 weeks after. spoke with her name is Donna was very unprofessional. She told me they fixed the problem only for it to return 2 weeks after. More

Service is always exceptional. Jimmie who was at the desk was my contact. He addressed all my issues. After waiting he offered me a loaner. I was constantly updated and when my Jimmie who was at the desk was my contact. He addressed all my issues. After waiting he offered me a loaner. I was constantly updated and when my car was ready all promised work was done. More

I found best price for the vehicle that I was searching for. I called ahead before I arrived from out of town, and the salesman picked me up from the train station. Shortly afterwards, I was driving home for. I called ahead before I arrived from out of town, and the salesman picked me up from the train station. Shortly afterwards, I was driving home with the vehicle. More

This was 1 of the best staff I have had the pleasure to work with. Gene and Lee were very kind and very informative about their product. So far I give this dealership a A+. Keep up the good work. work with. Gene and Lee were very kind and very informative about their product. So far I give this dealership a A+. Keep up the good work. More

Jordan is outstanding. Have serviced my LR here for 4 hrs. Wanted to purchase a CPO and Lee was the go-to sales person. Mission accomplished! When you know SERVICE DE Have serviced my LR here for 4 hrs. Wanted to purchase a CPO and Lee was the go-to sales person. Mission accomplished! When you know SERVICE DEPT is great then why not buy a Land Rover. I live 2.5h away and if needed they will pick up car and leave a loaner. Also Matt and Bob(GM) we’re fantastic. More

Staff was amazing! Gene was so helpful. I would highly recommend. Thank you for everything! Gene was so helpful. I would highly recommend. Thank you for everything! More

Jordan is without a doubt outstanding as a manager. He’s always professional, honest and direct. Will go over and above dealing with issues. A great example of why I travel 90 miles for service. Jo He’s always professional, honest and direct. Will go over and above dealing with issues. A great example of why I travel 90 miles for service. Jordan is the PLATINUM STANDARD! More

My new Defender 90 had a tiny amount of cosmetic damage that likely occurred in transport and Land Rover Wilmington went WAY above and beyond to correct the problem immediately. So I honestly couldn't have that likely occurred in transport and Land Rover Wilmington went WAY above and beyond to correct the problem immediately. So I honestly couldn't have been happier with their timely response, resolution and especially with salesman Gene... he was outstanding! I really felt like my business was appreciated and it was definitely worth the 50 mile drive to Delaware. More

Jordan and his crew are amazing. He did everything he said. Valet service both ways was outstanding. Service managers like Jordan are rare. Please keep up the great work! said. Valet service both ways was outstanding. Service managers like Jordan are rare. Please keep up the great work! More