Land Rover Wilmington
Wilmington, DE
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Excellent Customer Service I had 2 tires replaced and the service department was the best. Surprisingly the tires were the best price offered from the research I completed with I had 2 tires replaced and the service department was the best. Surprisingly the tires were the best price offered from the research I completed with several vendors. No issues with transportation, worked completed in a day and car cleaned for pickup. Excellent customer service! More
Always friendly, always informative and always make your service efficient & thorough. Was given a courtesy car & when I asked for a specific time for pick up, they were spot in. Everyone very professional service efficient & thorough. Was given a courtesy car & when I asked for a specific time for pick up, they were spot in. Everyone very professional & courteous. More
Good experience Service was good, but a little on the expensive side for a 32k mile service. They did a great job informing my that the slow leak in my tire was non Service was good, but a little on the expensive side for a 32k mile service. They did a great job informing my that the slow leak in my tire was non-repairable and offered to replace it when the tire I needed arrived at their location later that morning. My only complaint is my coolant low indicator (one of the other reasons for my visit) is still illuminating every time I start the vehicle. When I called to report this the young lady that answered my call stated that the service manager indicated "this sometimes happens in cold weather" and if I was local to come back in and they could just recalibrate the system to remove the indicator for coming on. The cold weather answer is not acceptable as it's been through winter before and this hasn't happened until recently. To get the vehicle back to the service area I now have to take a day off work and/or have a family member bring the vehicle back this week for the recalibration. Other than this small mishap, the overall service was good. More
George is absolutely fantastic and always goes above and beyond. This is the third vehicle I have purchased from Land Rover Wilmington and I can’t imagine going anywhere else. Sean and the service departm beyond. This is the third vehicle I have purchased from Land Rover Wilmington and I can’t imagine going anywhere else. Sean and the service department are always top notch. Thank you! More
Service was great, but communication from the service department could be better ! Otherwise I’m satisfied with the work that was done . I’m glad my problem was finally fixed ! department could be better ! Otherwise I’m satisfied with the work that was done . I’m glad my problem was finally fixed ! More
I have always been extremely happy with the service department. They explain the repairs that are needed before they begin service. The service department is always extremely friendly and knowledgeab department. They explain the repairs that are needed before they begin service. The service department is always extremely friendly and knowledgeable. My car always comes back brand new and the drivers are great also! More
Wonderful Customer Service Excellent Customer service and professional employees! They always make my service an easy, pleasant experience! Highly recommend Land Rover Wilmingto Excellent Customer service and professional employees! They always make my service an easy, pleasant experience! Highly recommend Land Rover Wilmington and wouldn’t go anywhere else. More
Completed when promised I found myself with a blown out tire and then a flat spare and not near my usual dealership. This dealership took me right away and took care of my pr I found myself with a blown out tire and then a flat spare and not near my usual dealership. This dealership took me right away and took care of my problems. It turned out to be more money than I expected but I was happy to be helped. The service was great and the customer service was great. My only complaint is there were no loner cars and I had to spend money on a rental. Normally when I go in for service at the Wayne PA dealership I always get a loner. This was the only downfall otherwise I was very satisfied. I would definitely recommend. More
Multiple disappointments with service department People seem nice but the outcomes are horrendous. They apologize a lot but the bad service levels are chronic. Folks have good intentions but are care People seem nice but the outcomes are horrendous. They apologize a lot but the bad service levels are chronic. Folks have good intentions but are careless in the follow up part. More
Couldn’t of asked for better service They were very accommodating and patient with me. They were great! Fast simple and easy They scheduked me quickly and early gave me a loaner. Cou They were very accommodating and patient with me. They were great! Fast simple and easy They scheduked me quickly and early gave me a loaner. Couldn’t of made it simpler More