Landers Chrysler Dodge Jeep Ram of Norman

Jeep! Staff was friendly, knowledgeable, and easy to work with during the purchase of our first Jeep. Jeremy Baxton was very helpful and professional on a Staff was friendly, knowledgeable, and easy to work with during the purchase of our first Jeep. Jeremy Baxton was very helpful and professional on a very hot day in July. More

Bad customer service. Will use fowler next time. Needed alternator replaced and a couple of recalls done. They had my vehicle for 10 days! I was told i was scheduled for an 1130 appointment on a Mond Needed alternator replaced and a couple of recalls done. They had my vehicle for 10 days! I was told i was scheduled for an 1130 appointment on a Monday. My vehicle was there by 930. Braxton called me at 4:52 and asked what was wrong with my car. i relayed again that i needed a new alternator and had two recall that needed adressed. I alos had a couple of other things i wanted fixed if my extended warranty would cover them, if not then just the alternator and recalls. He said it would be $126 for them to look at each thing. I said i am not paying $500 for you to just look at a few things. he called me the next day and told me i needed an alternator. hmmm yep already told you that. We both agreed that the warranty would probably not cover some plastic parts that were broke on my seats and i told him to not mess with that. On the 8 th or 9th day he called and said we have your warranty and it does not cover the seats but does cover the alternator. He tells me the seat bevels are broke and it will be $126 for them looking at it. I said no, i did not authorize you to look at the seats and I already know they are broke. He said then don’t bother picking up your car and hung up on me. My husband went to the dealership amd confronted him. He said I told your wife I waived that fee. That conversation never happened!! Very sleasy sales tactics. I do have my car back am hoping he has not donesething to my vehicle More

2019 Jeep Cherokee Purchase, 7-25-18 My husband and I purchased a Jeep Cherokee, 2019 on July 25, 2018. Our salesman was Sam Martinez. He was very helpful and knowledgeable as he went o My husband and I purchased a Jeep Cherokee, 2019 on July 25, 2018. Our salesman was Sam Martinez. He was very helpful and knowledgeable as he went over the specifics of the car, costs, etc. We had a car to trade in. Sam explained how the trade in worked and then had us talk with Scott Elsberry the sales manager, who also explained things and was very helpful. Sam took us for a ride in the Jeep Cherokee, which we really enjoyed. As my husband wanted a turbo engine, Sam informed us it would be found...and it was! Sam was very friendly, patient and kind as we had lots of questions. We then met with A.J Ridgway, Finance Director. He explained our finance choices in detail. He was very knowledgeable and detailed. He was very nice to work with also. Sam called us on Thursday and said the car was in Norman and he even delivered it to our home. (we are old and really appreciated that!). Sam sat with us for an hour explaining the car and answering more of our questions. We had a very good experience with Landers of Norman. Hayden & Jean McCasland, Norman, OK More

some time great, others not so Service desk rep is always friendly and profesional; service technicians sometimes felt to diagnosticate car problems and some issues still unresolve Service desk rep is always friendly and profesional; service technicians sometimes felt to diagnosticate car problems and some issues still unresolved. A 7 out of 10; because of issue mentioned. More

Great experience Will recommend to others, very helpful and didn’t wast time. Jonathan was great to work with. We also dealt with Brandon and they took great care of u Will recommend to others, very helpful and didn’t wast time. Jonathan was great to work with. We also dealt with Brandon and they took great care of us More

Excellent service My car had about six issues to correct. The work was completed in a timely manor with great updates along way! I was very happy with all results! My car had about six issues to correct. The work was completed in a timely manor with great updates along way! I was very happy with all results! More

Diagnose 4 wheel Drive problem. Kept my vehicle in their shop for TEN (10) days and did nothing to it mechanically. Testing vehicl at present time to see if the problem was diagnos Kept my vehicle in their shop for TEN (10) days and did nothing to it mechanically. Testing vehicl at present time to see if the problem was diagnosed correctly More

Great experience Great and simple purchase, Misty my salesperson made it easy, told her what I was wanting and the numbers I wanted to be at, she made it happen. Great and simple purchase, Misty my salesperson made it easy, told her what I was wanting and the numbers I wanted to be at, she made it happen. More

Recall I like the fact that you can make an appt online. They were ready for me when I arrived. The car was finished in the time it was promised. Also, I had I like the fact that you can make an appt online. They were ready for me when I arrived. The car was finished in the time it was promised. Also, I had my 82 year old dad with me and he is very hard of hearing. The service lady that checked us out was very kind and patient with him. I was so thankful. More

Friendly, professional, and helpful My wife and I purchased a new Chrysler 300 today. Our experience this time was wonderful.Jonathan Santos was very helpful and professional. Thank you! My wife and I purchased a new Chrysler 300 today. Our experience this time was wonderful.Jonathan Santos was very helpful and professional. Thank you! More