Landers Chrysler Dodge Jeep Ram of Norman

Service department It took 5 different people to get me an appointment for my truck detail and once I got the final call back from Brandon or Braxton (something like tha It took 5 different people to get me an appointment for my truck detail and once I got the final call back from Brandon or Braxton (something like that) I didn’t even get an apology for the run around. He was even rude to me. I was just trying to use a coupon out of the coupon book given to me when I purchased my truck a year ago. More

Love it I really enjoy the dealership but I LOVE Charlie! He is awesome and always takes care of me! I always send friends and family his way. I really enjoy the dealership but I LOVE Charlie! He is awesome and always takes care of me! I always send friends and family his way. More

Financing options I was not happy with the financing they first had applied for but they cooperated when I suggested going through my bank for a lower interest rate. Th I was not happy with the financing they first had applied for but they cooperated when I suggested going through my bank for a lower interest rate. The truck is what we wanted and the 5th wheel hitch was installed as requested. More

Professional efficient services My daughter and I presented her jeep for the first service with a factory recall. They walked her through the process of checking her jeep in along w My daughter and I presented her jeep for the first service with a factory recall. They walked her through the process of checking her jeep in along with appropriately communicating the Jeep’s needs to the service agent. GM recognized us (3 month prior purchase) and kindly greeted and interacted with my daughter after introduced. A comfortable purchase and service experience rarely experienced Thank You Landers More

They did gooood They did help me with all my troubles. Even I did get concern once and mabey three times They were very helpful in every thing. Good job every They did help me with all my troubles. Even I did get concern once and mabey three times They were very helpful in every thing. Good job every one. More

Jeep! Staff was friendly, knowledgeable, and easy to work with during the purchase of our first Jeep. Jeremy Baxton was very helpful and professional on a Staff was friendly, knowledgeable, and easy to work with during the purchase of our first Jeep. Jeremy Baxton was very helpful and professional on a very hot day in July. More

Service center I didn't say I would recommend you because I was told ur service man would look at my truck in 2 hrs. So I left it then it was tomorrow then the next I didn't say I would recommend you because I was told ur service man would look at my truck in 2 hrs. So I left it then it was tomorrow then the next day. That was bull crap. U should stick to your word because when u don't u lost trust and loyalty. Which is what you lost from me. More

Service work for warranty The service was great everyone was very friendly. The tech that did work was very careful as I am extremely picky about my trucks. My only problem was The service was great everyone was very friendly. The tech that did work was very careful as I am extremely picky about my trucks. My only problem was they didn't use floor matts or seat covers in service department. More

Friendly, professional, and helpful My wife and I purchased a new Chrysler 300 today. Our experience this time was wonderful.Jonathan Santos was very helpful and professional. Thank you! My wife and I purchased a new Chrysler 300 today. Our experience this time was wonderful.Jonathan Santos was very helpful and professional. Thank you! More

Bad customer service. Will use fowler next time. Needed alternator replaced and a couple of recalls done. They had my vehicle for 10 days! I was told i was scheduled for an 1130 appointment on a Mond Needed alternator replaced and a couple of recalls done. They had my vehicle for 10 days! I was told i was scheduled for an 1130 appointment on a Monday. My vehicle was there by 930. Braxton called me at 4:52 and asked what was wrong with my car. i relayed again that i needed a new alternator and had two recall that needed adressed. I alos had a couple of other things i wanted fixed if my extended warranty would cover them, if not then just the alternator and recalls. He said it would be $126 for them to look at each thing. I said i am not paying $500 for you to just look at a few things. he called me the next day and told me i needed an alternator. hmmm yep already told you that. We both agreed that the warranty would probably not cover some plastic parts that were broke on my seats and i told him to not mess with that. On the 8 th or 9th day he called and said we have your warranty and it does not cover the seats but does cover the alternator. He tells me the seat bevels are broke and it will be $126 for them looking at it. I said no, i did not authorize you to look at the seats and I already know they are broke. He said then don’t bother picking up your car and hung up on me. My husband went to the dealership amd confronted him. He said I told your wife I waived that fee. That conversation never happened!! Very sleasy sales tactics. I do have my car back am hoping he has not donesething to my vehicle More