Landers Toyota NWA

Excellent customer service. Sales, finance and service department. I have purchased three Toyota vehicles in my life, two in California and one here and both have been good experience. department. I have purchased three Toyota vehicles in my life, two in California and one here and both have been good experience. More

I believe when you check in the representative should become familiar with your record to have some insight. This is twice I have had a diagnostic check in the past 2 to 3 months and for nothing to be fo become familiar with your record to have some insight. This is twice I have had a diagnostic check in the past 2 to 3 months and for nothing to be found or it is said. I feel like I am paying for unprofessional problem solving. I was told I needed an oil change after my car just had one. So he went back to verify I did. Previous time, I was in they said my car burning more oil than it should be and that they would check on the next visit. So, to be told this time I needed an oil changed appears there is a problem but not being addressed. When I picked up my vehicle I was told the oil was topped off. Ii was charged for a pulley repair due to the squeaky sound along with 2 filters. My car as of today still has a squeaky issue and a very strong acidic smell remained. I feel like am being giving the run around and being charged for random work. Furthermore, improvement is needed with customer value and care and service, as well as customer retention. Holding integrity and being transparent should be a must. More

First I did the 120K maintenance on May 29 and a part replacement due to coolant leakage as per Seth's suggestions on June 7th. The leakage from underneath the car is more after the work and now I have s replacement due to coolant leakage as per Seth's suggestions on June 7th. The leakage from underneath the car is more after the work and now I have some ABS issue. All this after spending some $800. Not happy at all. More

5/5 stars because of my man Rick Jones. I couldn't have asked for a better person to help me and my wife find her dream car. He wasn't pushy at all and helped us get the price down and at a rate we felt mo asked for a better person to help me and my wife find her dream car. He wasn't pushy at all and helped us get the price down and at a rate we felt more than comfortable with. If you want information on a car or just want good advice Rick is the man to see! More

So helpful without being pushy! Dealt with us for days while we decided. Thankful for Rick for working with us until we got to a price we were comfortable with while we decided. Thankful for Rick for working with us until we got to a price we were comfortable with More

Always very fast and very helpful! They are knowledgeable and take great care of your vehicle! I wouldn’t want anyone else inspecting my 4Runner. and take great care of your vehicle! I wouldn’t want anyone else inspecting my 4Runner. More

They did a wonderful job last time with my Tacoma. It was done on time and took care of all recommend replacement parts. Much improved was done on time and took care of all recommend replacement parts. Much improved More

Very slow on the paper work. Way under on trade in. We took the car down the road and got more money at sale2nelson. Sales guy was great! took the car down the road and got more money at sale2nelson. Sales guy was great! More

Scheduling this service was a train wreck but staff at the dealership more than made up for it. You need some new programmers and might consider giving raises to the service team at the dealership. Seriou the dealership more than made up for it. You need some new programmers and might consider giving raises to the service team at the dealership. Seriously. More