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Landers Toyota NWA
Rogers, AR
7,754 Reviews
Landers Toyota NWA is Northwest Arkansas's #1 Toyota dealer and has the area's largest selection of quality pre-owned cars, trucks and SUVs. We're proud to be part of the Rogers, Bentonville, Fayetteville and Springdale communities, although our customers come from all over the state and country based on our reputation for great vehicles, fantastic prices and outstanding customer service.
You'll be confident that you're getting the best deal up-front with our market-based pricing strategy on our pre-owned vehicles. Come see how we're Driving Tradition™ in NWA, and we know you'll leave feeling goo-ood about Landers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 7,754 reviews
February 10, 2019
NOT HAPPY (issue will be resolved soon) Although my experience with this dealership was mostly negative as written below, I have been contacted by the dealership and am very hopeful any issu Although my experience with this dealership was mostly negative as written below, I have been contacted by the dealership and am very hopeful any issues I may have experienced will definitely be resolved. My issues extended further than the dealership alone and I do realize they are trying to help. So I must say I will be doing business with them again. I look forward to smiling as I drive away in another vehicle more to my liking. (Old review) I am NOT a happy camper. I was not aware of the numerous times Landers was trying to get loan approved until I started receiving declined papers in the mail. I was not aware my credit score had plummeted from 800 in Dec to around 663. I only knew it had come down a little bit into the 700's Now I not only have to try and rebuild my overall score but also am hit with numerous inquiries on my file that I can't make disappear except over time. Not to mention the Rav hybird is NOT getting the fuel economy as I had been informed and now will have trouble getting rid. More
by NOT HAPPY
Verified CustomerEmployees Worked With
February 10, 2019
Awesome team!! When I call, they understand what I'm saying and take on consideration that I work. They complete my service in a timely fashion and make sure that my When I call, they understand what I'm saying and take on consideration that I work. They complete my service in a timely fashion and make sure that my questions are answered. What a great bunch of folks!! More
by Jeff
Employees Worked With
Drew
February 09, 2019
Eric Perkins and a Crazy Deal! Eric Perkins told us to come see him and he would make us a crazy deal. I made a comment to my husband before arriving that we would see who was crazy Eric Perkins told us to come see him and he would make us a crazy deal. I made a comment to my husband before arriving that we would see who was crazy because we had been looking for a few days and at that point had given up on getting even what we considered a fair deal. No one wanted to give us anything for our trade, or adjust their price. Thought he was just going to be like everyone else. But, as soon as we pulled up we were impressed, Eric stepped out of one of two vehicles he had warming up in the 28 degree weather. How nice, and thoughtful. His sales ethic was not pushy at all but very informative, and helpful. Guess what... we did get a crazy deal!! Also Kyle Maxwell in the finance Dept was great! Thanks Eric and Kyle for a pleasant and easy transaction! We love our new Toyota Highlander. More
by Sharon Lawson
Employees Worked With
Eric Perkins, Kyle Maxwell
February 09, 2019
SERVICE DEPARTMENT AND UPPER MANAGEMENT ARE A BUNCH OF CLOWN For 4 months I had no answers only excuses on my paperwork and title getting to me. Caused me late fees, tax penalties, harrassed by dmv and law enf For 4 months I had no answers only excuses on my paperwork and title getting to me. Caused me late fees, tax penalties, harrassed by dmv and law enforcement! It's like here's your new car oh well, dont bother us!!! Then my first service appt. Feb 8th was the last straw!! The service dept. and upper MANAGEMENT at NWA Toyota are ran by a bunch of DISRESPECTFUL, unprofessional clowns with excuses for their actions. Being a customer and a USMC VETERAN they have disrespected me in every way possible and I will not tolerate that from any person on this earth!! Especially the general manager who had enough nerve to say well I have to investigate problem to see if it's your fault or us!!! YOUR A PUNK FOR SAYING ANYTHING LIKE THAT, YOUR FAST MOUTH SHOULD HAVE A FING BOOT PUT IN IT!!!! And folks, this idiot called back tracking and fast talking saying well our video shows you were here and it's our fault blahs blahs blah!!!! WELL TO LATE TO NOT BE AN xxxxx!!!!! ALL THE GAS AND TIME WAS WASTED WITH THESE 100% DISRESPECTFUL xxxxxx, I WILL NEVER DEAL WITH THEM AGAIN!!!! More
by BJC67STANG
Employees Worked With
Other Employees :
General manager , Phillip Aulenback, David Hastings, Chip Anderson, Blair Burns, Bill Ryan, Caleb Kordsmeier, Tommy Moser, Andrew Gates
February 09, 2019
Best Buyimg Experience I Ever Had I knew what I wanted from looking on-line and made an inquiry. My sales rep, Pedro De La Cruz, contacted me and worked tirelessly to find exactly the I knew what I wanted from looking on-line and made an inquiry. My sales rep, Pedro De La Cruz, contacted me and worked tirelessly to find exactly the model and accessories I wanted. Mr De La Cruz offered me a good price and offered to finance the car at a rate competitive with my local credit union! I was thrilled to go and purchase my new Toyota. More
by CALYDA50
February 09, 2019
Marty May works to make it happen Marty is persistent, fair and patient. Worked with us to find the right fit and bring a new client to the dealership who owns two other Toyota produc Marty is persistent, fair and patient. Worked with us to find the right fit and bring a new client to the dealership who owns two other Toyota products. He created a win/win for all. More
by 12345
Employees Worked With
Marty May, Kyle Maxwell
February 09, 2019
Service on transfer case I noticed a squeal that sounded like maybe brake calipers sticking. After driving for about a day with the intermittent noise I decided to take it to I noticed a squeal that sounded like maybe brake calipers sticking. After driving for about a day with the intermittent noise I decided to take it to service. Within 40 minutes of hearing the sound they had diagnosed the possible repair and got me on my way with a rental. Two days later I’m back In my 4Runner ...everything seems ok. More
by JSWINHAM
Employees Worked With
Drew Parker
February 09, 2019
Steve Landers team Bill Nabors worked this deal hard for close to 5 hours yesterday evening. It was not an easy task but the guys at Steve Landers Toyota NWA got the dea Bill Nabors worked this deal hard for close to 5 hours yesterday evening. It was not an easy task but the guys at Steve Landers Toyota NWA got the deal done and I drove away in my new vehicle. More
by JMAY1310
February 09, 2019
Outstanding customer service My manager was incredibly attentive and communicated very thoroughly. Speed of service exceeded my expectations. The efficiency in checking in a My manager was incredibly attentive and communicated very thoroughly. Speed of service exceeded my expectations. The efficiency in checking in and out is a high priority for me and I really appreciate their best in class approach and process. More
by JSTARE
Employees Worked With
Mark D
February 09, 2019
Great people Go talk to Eric. He's good people and will help in any way possible! Also the finance team is awesome Kyle knows his stuff. Go talk to Eric. He's good people and will help in any way possible! Also the finance team is awesome Kyle knows his stuff. More
by Dbar
Employees Worked With
Eric Perkins, Kyle Maxwell
