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Landmark Honda

Alexandria, VA

4.5
1,246 Reviews
Welcome to Rosenthal Landmark Honda. Rosenthal Landmark Honda has been recognized with Honda President's Award Elite Honors for 2014. Each year Honda recognizes dealerships for exceptional performance in all facets of their operations. In 2014, the Elite Level of Distinction was added to the Honda President's Award program to recognize dealerships that achieve operational excellence and also rank among the top ten in the nation in new-vehicle sales. Rosenthal Landmark Honda is an 8 time winner of the Honda President's Award. As a prospective auto buyer, you may think that all Honda dealerships are the same. But, if exceptional customer service and low prices are important to you, then you'll find Landmark Honda is the dealer for you. This dealership strives to exceed our customer's expectations. We've served our customers from the same location for over 25 years and plan to do so for the next century. It's just one more reason we plan to make Rosenthal Landmark Honda your next place to buy and service your car, truck or van. In short, we look forward to exceeding YOUR expectations soon!
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5125 Duke St

Alexandria, VA

22304

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Showing 1,246 reviews

July 05, 2009

I have been visiting Landmark Honda for 23 years, and they still haven't done anything less than perfect. Not only has purchasing from them been a pleasure, but the parts and service department have bee More

by loyalcustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of them!
Jul 23, 2009 -

Landmark Honda responded

Dear loyalcustomer, Here at Landmark Honda we take a lot of pride in what we do. We not only take care of our customers, but prefer to build a life long relationship. 23 years is an excellent example of this relationship. Cheryl Holt, Customer Relations Manager

July 04, 2009

From the time I went to the dealer Mr. Karim was very help full with the specifications of the car I want. He explain me everything about the car I was asking for and other models that I can be interesti More

by ajpinero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karim El-Mulla, Eliseo Rivera
Jul 23, 2009 -

Landmark Honda responded

Dear ajpinero, Karim is one of the best in our sales department. He puts in that extra effort to not just put you in a vehicle, but to sell you the vehicle you desire. That is what puts our sales team above the rest. Thank you for your comments, Cheryl Holt, Customer Relations Manager

July 03, 2009

A customer-centric and car buyer-friendly dealership. One of my best car-buying experiences. The salepersone (Mickhail Veshchev) was helpful, friendly, and extremely knowledgeable of the product. Of partic More

by priceas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikail Veshchev
July 03, 2009

I loved purchasing my vehicle from Landmark Honda. Their customer service definitely exceeded my expectation in person and on the phone. Ronald, used car sales person helped me find the right car while sta More

by mhossai6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Hancock (used car salesperson)
Jul 03, 2009 -

Landmark Honda responded

mhossai6 It's so exciting to see customer comments about a member of our sales team. When I see remarks like " I loved Purchasing at Landmark Honda and how professional the purchasing experience went. It's then I know we have built a lasting relationship together. I see your score on price. Your score is 4 out of 5. Although your score is positive, I have a comment on used car pricing. With the economic situation and most of the other brands, New cars sales falling at a record low, this affects trade-ins which increases pricing in the used car market. Thank you for your kind remarks, it's our pleasure to serve you. Bouna Ndiaye, Pre-owned Manager Landmark Honda.

July 03, 2009

The people I worked with were very proffesional,friendly, helpful, and very knowledgable. They quickly understood my needs and did their best to meet my needs. The customer service was excellent and I woul More

by slnecnica3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex, Eliseo
Jul 23, 2009 -

Landmark Honda responded

Dear sinecnica3, Knowledge and customer service are the key ingredients to a good car salesman. Eliseo receives many great reviews and I am glad he was able to take care of you and make your new car purchase a lasting impression. Cheryl Holt, Customer Relations Manager

July 02, 2009

I called Milton Cruz at Landmark Honda yesterday to set up an appointment for an oil change. I asked if there was availability that day and he told me to bring my car in at my requested time. I got there More

by mkriviere
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/3/2009 2:32:18 PM mkriviere Thank you for your response on Dealer Rater. I will forward your survey to Milton Cruz in the service deparment and see that its posted on the customer comment board. I wanted to make a few comments pertaining to same day service and waiting. I participate in manager meetings and training sessions within the service department. Same day service , servicing while you wait and service specials with exceptional value are some of the areas we focus very hard on. No matter how unusual your service need may be, please call us. We strive very hard to meet everyones expectations. Cheryl Holt, Customer Relations Manager.

July 02, 2009

We have purchased two vehicles since October of last year because of the service and expertise we have received from both Gideon and Rashad. They are very easy to work with and add no pressure and seen to tr More

by Tony G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gideon Araia & Rashad
Jul 03, 2009 -

Landmark Honda responded

tonyg Its a pleasure to hear such positive comments about the Sales and Finance departments. The sales and Finance teams work hard together, to make your buying experience pleasurable. Gideon and Rashad must have gone above and beyond for you to have purchased 2 Hondas from Landmark within the same year. Thank you for your business and wonderful remarks. We hope you are enjoying your new Hondas. Chuck Singleton, Sales Manager.

July 01, 2009

I would like to thank Sean Kearney for his professional attitude and polite mannors. He took care of my 19 year old daughters car and treated her like a professional. I was skeptical sending her to the d More

by SGTMJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SEAN KEARNEY
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/2/2009 1:41:51 PM SGTMJR I will forward your review to Sean in the service department. Professional, polite attiude describes Sean completely. Sean is a father and has a daughter, he wouldn't do business any other way. Sean is an example for others in the service department and sets the bar very high. We thank you for the opportunity to serve you. Cheryl Holt, Customer Relations Manager.

July 01, 2009

Mr. Cruz has been taking care of my Legend for 10 years. Just recently my air conditioning stopped blowing , within 3hrs my vehicle was repaired and I was cool again. Thank You Mr Cruz you are the greatest! More

by legendman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Cruz
Jul 01, 2009 -

Landmark Honda responded

legendman I will forward a copy of your survey to the customer comment board. We recieve many positive comments about Miltons knowledge and experience in the Service Department. Thank you for your response on Dealer Rater. Cheryl Holt, Customer Relations Manager.

July 01, 2009

My initial thoughts of going to Landmark Honda was...notso high due to a previous incident in the service department, where the receptionist made me, A PREGNANT YOUNG LADY walk to a distant ATM, a More

by engalit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mekdim Tilahun
Jul 06, 2009 -

Landmark Honda responded

Response from: Landmark Honda Added: 7/2/2009 1:00:15 PM engalit I first want to apologize for not accepting your friends credit card. We are unable to do that for their and our protection. With you being the customer, we should have identified the need for a better solution, rather than having you walk. Please accept our sincere apology. We are so pleased to see your comments about Mekdim and Sanjay. It looks like they turned things around. This being your first new car purchase on your own is very exciting. Your comment about family, you purchased from the right place. At Landmark Honda, our goal is to treat everyone like family. Thank you for purchasing at Landmark Honda and congratulations on newest addition to your family. Cheryl Holt, Customer Relations Manager.

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