Larry H. Miller Chrysler Jeep Avondale - Service Center

Larry miller service A+ The service department at Larry Miller's is excellent. From the helpful staff to the comfortable waiting rooms and the extra service they provide doe The service department at Larry Miller's is excellent. From the helpful staff to the comfortable waiting rooms and the extra service they provide does not disappoint. So far very happy with them. More

Dustin Bolton Dustin goes out of his way to make sure that your service issues are addressed and handled as quickly as possible. I have been a customer for 12 yea Dustin goes out of his way to make sure that your service issues are addressed and handled as quickly as possible. I have been a customer for 12 years. He keeps you informed on the progress of your repairs. My car is always cleaned up front and ready to go. More

ServiceI I had a great service experance at Larry miller they went above and beyond to make needs met because my wife is handicapped needs me home to take care I had a great service experance at Larry miller they went above and beyond to make needs met because my wife is handicapped needs me home to take care of her. More

Quick Service I thought it would take a few hours to change the fan motor inside the vent but the service was completed in an hour after the appointment. The servi I thought it would take a few hours to change the fan motor inside the vent but the service was completed in an hour after the appointment. The service rep kept me updated and was very informative by highlighting future appoinrments needed for maintenance and prices. More

Consistent quality service The staff are always nice and attentive. Dealership is clean and the waiting area is spacious. I live in Glendale but take my business to Avondale f The staff are always nice and attentive. Dealership is clean and the waiting area is spacious. I live in Glendale but take my business to Avondale for both my Jeep and Dodge pickup. More

Responsive Our Jeep broke down with an electrical problem outside the Phoenix area and we had it towed in the middle of the night to LHM Chrysler Jeep. My transa Our Jeep broke down with an electrical problem outside the Phoenix area and we had it towed in the middle of the night to LHM Chrysler Jeep. My transactions with service were over the phone. Gary our client representative kept me well informed on how the repair was going and I was impressed that LHM handled a recall that was issued 15 years previously and never done. I also ask them to repair a coolant leak and they took care of some serious issues with that system as well. My 2001 Wrangler has been given a new lease in life. It was comforting to get such great service while out of town. More

Quality and service Mike and the rest of the crew did an excellent job from start to finish Mike answered my questions that I had . Thanks a lot. Mike and the rest of the crew did an excellent job from start to finish Mike answered my questions that I had . Thanks a lot. More

Worst EXPERIENCE directly lied too Stay AWAY STAY AWAY. From beginning to end, they will tell you whatever it is they think you want to hear, directly commit to following through with w Stay AWAY STAY AWAY. From beginning to end, they will tell you whatever it is they think you want to hear, directly commit to following through with what is asked, only to tell you at the end they are unable to follow through During negotiations I notice a dent in the front bummer, immediately Krystal Valenzuela says "oh no worries, we'll get that out for you no problem. Even if they don't do it today, they will give you a promissory note." As they bring the truck for me to take possession, I immediately see the dent. Krystal looks me directly in my eyes, and says- we'll take care of that when you come back later in the week. I said, I'd like to have that in writing please. She looks at me and says "Why do you need it in writing, I'm a manager and I said your all good" I look at Krystal and say I'd have to insist on having it in writing to feel comfortable. She rolls her eyes and says ok I'll be back. When she comes out, she brings Andre (Dre) with her. He says sorry, no can do. We're not going to be able to get the dent out. I was blown away-not only did Krystal adamantly tell me it's all good, "I got her word" but now there telling me they are not going to do it at all, even though it was the very first commitment made when looking at the vehicle the first time. As I'm looking over the vehicle, I can't help but to notice how dirty the inside is. They didn't even bother to wipe down any interior, crumbs everywhere, stains in the seats. I look at them and ask really? Your not going to clean the truck? Only then to have Krystal say that I personally said I didn't want the truck to be cleaned, that I didn't want to wait longer. I was in shock. They gave me a loaner car to grab something to eat because Krystal said there putting the spare tire in the truck and then it was going to detail. So I got the loaner, specifically to give them time to detail the truck. WORST Experience I have ever had. Paid 24k for a Nissan Titan, they DID NOT CLEAN the vehicle. It was awful to get into what was my dream truck, to see stains, crums, dust everywhere. When I asked, are you going to detail the truck if I bring it back, I was told "you said you didn't want us to clean it, so no no we are not" It was beyond awful-please if you are reading this review-take your business elsewhere. They tried raising the price on me $500 after we agreed to a price. Got a text the morning I was suppose to pick up the truck stating, sorry we couldn't do it at that price, it has to be $500 more. When I became upset and let them know I would take my business elsewhere, I received the response "ok, we'll do it at the price we agreed on, no xx" From beginning to end, complete manipulation and lies. What business does not clean the vehicle for their customer? What business agrees to take out a dent, then as you take possession, says actually no we are not going to do that What business tries to charge $500 more after agreeing to a price? Now we did the deal at the agreed price, but it was after I got upset Krystal Valenzuela lied to me multiple times, directly as if it was easy to her Pedro-in the finance department was great. The only positive experience I had what so ever I'm contemplating take the truck back today over principle. It's a dent and a detail, but at the end of the day, they keep getting away with this stuff and I'm going to do my best to share my experience on as many platforms as I'm able too. More

2015 Grand Cherokee A/C Failure Randy took my Jeep and got everything fixed. It took a bit of time but they were so busy I understood. I think you should offer a loaner, (Same type Randy took my Jeep and got everything fixed. It took a bit of time but they were so busy I understood. I think you should offer a loaner, (Same type of vehicle the customer is driving), when they know your vehicle is going to be more then three days. Randy had outstanding customer service and he did offer me a loaner during the fourth day of having my Jeep. Once receiving my Jeep back I was very happy. More

Amazing customer service. This was the first time I took in my car for an oil change and I did not have any problems from the appointment set up to the appointment. It's nice s This was the first time I took in my car for an oil change and I did not have any problems from the appointment set up to the appointment. It's nice seeing that they are more than willing to help each other out as well. More