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Larry H. Miller Chrysler Jeep Dodge Ram Surprise
Surprise, AZ
2,011 Reviews
Larry H. Miller Chrysler Jeep Dodge Ram Surprise is a new and used car dealership offering a full lineup of Chrysler, Dodge, Jeep, and RAM vehicles serving customers in the Avondale, Goodyear, Buckeye, Waddell, El Mirage, Glendale, Peoria, and the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler, Dodge, Jeep, and RAM parts and accessories. Visit our website for Chrysler, Dodge, Jeep, and RAM incentives and to search our large selection of cars, trucks, and SUVs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,011 reviews
March 13, 2024
Over the last 2 years, I could not begin to write all the issues with both the Sales Dept as well as the Service Dept. Today was just the tip of the iceberg. Although I have had issues in the past, I receive issues with both the Sales Dept as well as the Service Dept. Today was just the tip of the iceberg. Although I have had issues in the past, I received an email with a Oil Change Special via email for 79.00 IF i made and appt after 1:00 pm M-F. I took them up on this offer and set an appointment. Since I had made a reservation (appt) to get this done, I would think you may not necessarily drop off and get right in, however when i was informed it would be a 2 hour wait to get my truck in, I thought what the heck. What was the advantage of setting an appointment?? Again, if this was the only issue I have ever had with this dealership, I would chalk it up to bad timing. Without going into great detail, it all started with buying the truck. Being told it was a Certified Warranty Truck that carried a 7 year 70,000 mile coverage, only to find out this was a warranty that they added as an aftermarket warranty that had quite a few limitations. Such as sun visors are NOT covered. What truck has less than 25000 miles on it and both visors are broken. They of course covered both visors to be fixed for the deductible of $100.00. There are a few other issues but dont want to write a novel here. I think there are 3 different business's under one roof here and NON of them talk with each other to provide any kind of acceptable customer service. I hope the manufactures rep can be advised that this dealership needs some serious attention when it come to CUSTOMER SERVICE. More
by mmaloney
Employees Worked With
March 12, 2024
I was inconvenienced, lied to, and ignored during the duration of my service appointment! I missed work and was late due to poor communication on the service department’s behalf. I requested to speak wit duration of my service appointment! I missed work and was late due to poor communication on the service department’s behalf. I requested to speak with the GM multiple times and have yet to hear from them. I do NOT recommend! More
by bneestaff_12
March 12, 2024
Well they were very helpful didn’t make me feel pressured into anything and I walked away with the car of my dreams… into anything and I walked away with the car of my dreams… More
by Scottburlaka44
March 10, 2024
Wyatt was awesome. I appreciate everything he did to help me to put me in my new vehicle I appreciate everything he did to help me to put me in my new vehicle More
by Amy
Employees Worked With
March 08, 2024
I enjoyed my experience at the dealership. All representatives were respectful and polite. Thank you All representatives were respectful and polite. Thank you More
by Blahair47
March 06, 2024
Great service on my 2023 Grand Cherokee Ltd 4x4. Christian took care of all my vehicle required service and also did a good car wash after. Thanks Christian took care of all my vehicle required service and also did a good car wash after. Thanks More
by Butchrey5717
Employees Worked With
Jos great technician , Christian Melendez
March 06, 2024
Initial contact was good then everything went downhill from that point. Vehicle was brought in due to issues with the traction control system and check engine light on. First, parts were told that they do from that point. Vehicle was brought in due to issues with the traction control system and check engine light on. First, parts were told that they don't make them anymore due to covid. Took several days to find. 2nd, communication was spotty at best due to the lack of communication as to when vehicle was completed or the difficulty that the technician was having installing part. 3rd I had to call after two weeks to find out if car was done, I had to talk to the service manager to get a straight answer and then while I was talking to him he was typing to the service advisor who was off asking him if the car was done. Neverless, I had been in there three time in the past eight months and service and customer service has been sliding downward. If I need to go back I'll choose another dealership. and my vehicle wasn't washed afterwards. More
by johnkusmit
Employees Worked With
Kyle Kreuziger
