Larry H. Miller Hyundai Peoria

Beware of the service department at Larry H. Miller Hyundai Peoria.They performed a routine oil change on my 2022 Elantra Blue Hybrid and installed the incorrect oil viscosity weight, directly v Miller Hyundai Peoria.They performed a routine oil change on my 2022 Elantra Blue Hybrid and installed the incorrect oil viscosity weight, directly violating Hyundai manufacturer specifications and endangering my engine powertrain warranty. To make matters worse, I drove my vehicle through a grueling 140-mile mountain commute from Phoenix to Flagstaff with the wrong fluid running through the engine. When I discovered the written error on my invoice and called for a remote resolution, the frontline staff—specifically Melissa and Mark—explicitly misrepresented themselves as "Service Managers" to manipulate me. Under these fraudulent titles, they actively gaslit me, claiming that oil weight didn't matter and lying that Hyundai corporate allows them to use whatever fluid weight they want.It was not until I filed a formal investigation ticket with Hyundai Motor America Corporate Headquarters and Asbury Automotive Group that management panicked and tried to retract their statements via voicemail and text.I was left stranded, lost over 20+ hours of personal and business time, and had to pay out-of-pocket at a certified facility in Flagstaff to perform a full engine flush and corrective refill to make my car safe to drive. As a corporate risk mitigation professional, I am ensuring my corporate case file with Hyundai Headquarters remains open.Avoid this facility at all costs. Their staff lacks basic technical competence, demonstrates zero integrity, and uses deceptive practices to cover up severe service liabilities. More

Gigantic waste of space. When nepotism meets entitlement, you get a Mauer. Ashbury and this coward deserve each other When nepotism meets entitlement, you get a Mauer. Ashbury and this coward deserve each other More

I got a recall letter saying the software for the emissions needed to be updated. When I called to make an appointment, I had no problem getting the day and time I preferred. I was told to ask for Ni emissions needed to be updated. When I called to make an appointment, I had no problem getting the day and time I preferred. I was told to ask for Nick. I waited in my car for half an hour before Nick came over. I was told it would be a " couple" hours since they were so busy. The letter said the update took 30 minutes. The waiting area was overflowing with people. The scheduler had made way too many appointments in this period of time. (From 11:30 on, very few cars arrived) I ended up waiting 4+ hours and my car was not washed as I had requested. Nick wrote on his card that the next oil change was on him - he said even though he did not cause the problem!! He also never said a word about any process or problems that occurred during that waiting time. If fact when I went to check on my car, he asked if I was sure he was the person I was working with. Nick may have thought his offer of a free oil change made me feel better however, there is no way I would sit for 4+ hrs to get my oil changed - even for free. Many of the customers were having that service done. This entire day was ruined by the fiasco the scheduler caused! Unforgivable! More

I helped my mom (76) buy a new Hyundai Kona from LHM Hyundai in Peoria, AZ and was very impressed with the buying experience. I've been helping family and friends buy cars for 30 years, and this is the Hyundai in Peoria, AZ and was very impressed with the buying experience. I've been helping family and friends buy cars for 30 years, and this is the nicest, most helpful, lowest-pressure experience ever! Our sales rep, Theresa Yont, was more informed about the car's specs and features than any sales rep I've worked with before (dozens), and she was not pushy, patronizing, or condescending at all. She was very easy-going, got us everything we needed, and was very accommodating for my mom (who was very nervous about getting a new-fangled high-tech modern vehicle). She even helped us unfreeze my mom's credit reporting. The price they gave us was actually LOWER than what was advertised without the need to haggle, and there were NO dealer add-ons! That is mind-blowing in new-car sales. Our paperwork guy, Mauricio Sanchez was also very nice and offered, but didn't push extended warranties or service contracts and pointed out that LHM doesn't pay on commission which explains why they are so friendly and helpful rather than sleazy, aggressive, or sneaky like some dealership personnel. I would definitely recommend LHM over any other dealership (Anywhere! I've worked with many), and ask for Theresa Yont. More