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Larson Ford - Service Center

Lakewood, NJ

5.0
115 Reviews

115 Reviews of Larson Ford - Service Center

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May 26, 2023

I have been a customer at Larson Ford for more than fifteen years. In all of that time the service experience has always been great. Knowledgeable, courteous, customer oriented service advisors have al More

by tommar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Sperling - service advisor - easily 5 stars
May 26, 2023 -

Larson Ford responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Larson Ford team. Drive safely, and we hope to see you back again down the road!

May 13, 2023

Chris, Mitch & entire Larson Ford family are the leader in their industry... The quality of mechanics, customer service and cost effectiveness are unrivaled... Always grateful to work w/professionals when/ More

by Oldurtyjerz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Larson Ford responded

We appreciate the time you took to write this kind review of your experience with Chris, Mitch, and our team here at Larson Ford. Thank you for choosing us and we look forward to serving you again if your vehicle needs service in the future.

May 09, 2023

I had a truck bed put in. I'm a little disappointed that it doesn't go completely to edge by tailgate. Was told that what they do so it will close. More

by diamondsandlace5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Larson Ford responded

I appreciate you leaving us a five-star review. However, I apologize if you are not completely satisfied with your new truck bed. If you would like to discuss this with me, I would be happy to see what more I can do to help. Thank you, Chris Mercer, QUICKLANE MANAGER - 732-363-8100 x511

May 09, 2023 -

diamondsandlace5 responded

I dont know if it could be resolved. And i dont understand why it doesnt completly fit the whole trunk. To be honest it looks kinda bad. Everything should be covered in my mind if it was done right

May 03, 2023

Have used Larson Ford to service my 2013 F-150, 2017 Edge and 2013 Escape since they were new (all 3 purchased at Larson). The Service department is always helpful, cheerful and explains everything being don More

by Carl Hoitela Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Larson Ford responded

Carl, it is fantastic to hear about your years of positive experiences with Larson Ford's service department and specifically with John! We appreciate you trusting us with all 3 of your vehicles since they were new. Thank you for sharing your kind words!

April 25, 2023

Appreciated them staying in touch via text then with a personal phone call from the Mechanic Chris. More

by Necromancer67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Larson Ford responded

We love to hear you had a communicative service here at Larson Ford. Chris will appreciate the shoutout. Thank you for trusting us with your maintenance needs, we look forward to seeing you next time!

April 19, 2023

I've had my 2011 F-150 serviced at Larson Ford since I bought it from them. Very honest and I always leave happy. More

by dwgallo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Porbansky, Mitch
Apr 20, 2023 -

Larson Ford responded

It's wonderful to see your five-star review, and we are so glad to hear that you've been happy with the service at Larson Ford. We appreciate your loyalty and look forward to continuing to provide you with great service for your 2011 F-150. Thank you for your support!

April 13, 2023

Chris has always went above and beyond to service the needs of our company and to keep our fleet rolling. I don’t know what I would do without Chris and the service department team at Larson Ford. More

by Brick Ind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Larson Ford responded

We're elated that Chris and the team have consistently hit the mark with excellent service! It's an honor to have earned your loyalty. Thank you for all your support of Larson Ford!

April 07, 2023

Excellent service department. The Staff is friendly, courteous, and professional and repairs were completed quickly. More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Robansky
Apr 18, 2023 -

Larson Ford responded

Charlie, thank you for the review! We are so glad to hear that you had a successful service experience working with the Larson Ford team. Drive safely, and we hope to see you back again down the road!

March 30, 2023

Service department explained everything without high pressure techniques to get everything under the sun done. Repairs were completed by the promised time More

by Rick from Brick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 30, 2023 -

Larson Ford responded

We're grateful to have earned your support at Larson Ford! Thanks so much for the feedback, Rick!

March 30, 2023

Always Excellent experience when having work done here . Fixed correctly . Courteous, knowledgeable staff, I would recommend More

by pairman007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

pairman007 responded

Thank You John

Mar 30, 2023 -

Larson Ford responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Larson Ford team. Drive safely, and we hope to see you again down the road!

Mar 30, 2023 -

pairman007 responded

Please share this with John Thank You Mr Pair

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